HT1657 I rented a movie and when I go to play it, my IPAD says it cannot open.  It has not been previously played.  How do I get a refund?

I rented a movie and when I go to play it, my IPAD says it cannot open.  It has not been previously played.

iTunes Store Movie Rental FAQ - http://support.apple.com/kb/HT1657

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