HT1657 I rented a movie but had to interrupt the download as I was not near a Wi-Fi hot spot for a period of time. I boarded a plane and then could not watch the movie. Can I get a credit for the rental since I was not able to watch it?

I was downloading a rented movie but could not finish the download before I had to board a plane. I went to play the movie on the plane but received an error message and could not watch it. I was charged for the rental. Can I get a credit?

Personally I would raise the problem with iTunes Store Support via:
https://expresslane.apple.com
You can also Report a Problem via the link in your Purchase Invoice e-mail or from your iTunes account Purhcase History by logging into your Account Settings in iTunes on a computer.

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HT1222 I visited the USA and bought an Apple iPhone 4 5.1.1, the latest model. I would like to unlock it and use in my country. How can I get it unlocked so the I can use my local micro sim card? What info about it do you need to assist me in unlocking

I visited the USA and bought an Apple iPhone 4 5.1.1, the latest model. I would like to unlock it and use in my country. How can I get it unlocked so the I can use my local micro sim card? What info about it do you need to assist me in unlocking it?

Sounds like you bought an AT&T no contract phone. You will need to contact AT&T for unlocking but they are only doing so for current and previous account holders. If you have never had service with them they will not unlock your phone.

I have a 100 credit in my iTunes account and I am not able to log in to my account because my email is no longer active can a get a credit for amount i have in my account?

I have a 100 credit in my iTunes account and I am not able to log in to my account because my email is no longer active, can a get a credit for amount i have in my account?

Why can you not login into the account ? You should be able to if you remember the account's password, if you can't then you can get it reset e.g. by answering your account's security questions : http://iforgot.apple.com
If you can't reset it via your security questions then contact Support in your country, they should be able to reset your password (and security questions) for you (after they've verified your id and that it's your account).
Contacting Apple about account security : http://support.apple.com/en-us/HT5699
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
You can then change the primary email address on your account e.g. by logging into it via the Store > View Account menu option on your computer's iTunes, or via the 'manage your apple id' button on http://appleid.apple.com

I visited the USA and bought an Apple iPhone 4 5.1.1, the latest model. I would like to unlock it and use in my country. How can I get it unlocked so the I can use my local micro sim card? What info about it do you need to assist me in unlocking it?

I visited the USA and bought an Apple iPhone 4 5.1.1, the latest model. I would like to unlock it and use in my country. How can I get it unlocked so the I can use my local micro sim card? What info about it do you need to assist me in unlocking it?

Contact the original cellular provider, as they are the only ones that can provide unlocking.

Is it possible to set up Time Capsule on one network and then access its stored data (movies) using Back to My Mac from another network that also has Apple TV to play them?

I recently purchased a Time Capsule to store data at my office. I have an Apple TV at my home that I would like to start using to play my movies. With the storage of the new Time Capsule, I am curious if I can somehow store my iTunes movies on the Time Capsule at my office and then use Back to My Mac to access the TC from my home and then play them via Apple TV. Does this sound possible? We have an iMac at the office that remains on 24/7 connected to the TC.

ATV cannot play movies from the TC, even if it is on your home network.. ATV is a streamer.. it is not a media player.. and the TC is a dumb as a board hard disk in a router.. so it has nothing in it either.
You cannot play movies from ATV without itunes, which streams to the ATV.
If the iMac is running 24/7 then you should be able to connect to the iMac remotely and run from iTunes on that, which could then play movies stored on the TC.. with the following issues.. if you use wireless on the iMac forget it. The iMac has to be ethernet connected as it has to pick up the movie on the library and play it back to the TC to network to your home.
The next issues is speed of slowest connection.
Your download to your home maybe great.. what is the upload speed from your office like??
If you pay for uploads and downloads you will pay for the movie 3x.. first to download it.. second to upload it.. office to net.. and third to download it again.. net to home.. Sorry but it is better to play the movie directly from online itunes store.
If you plan to try and play non-itunes movies over the connection, it won't work.. ATV as stated is linked to itunes and cannot play movie files.
Overall this sounds like you need to think it out a bit more.

HT204088 I do not see any email from Apple for a purchase that shows up on my credit card. How can I get a credit for a charge I see do not see in my history but shows up on my cc?

I do not have an email from Apple for a charge that shows up on my credit card statement. I also do not see a charge in my history for this amount. How can I dispute the charge?

If nothing shows on the purchase history on your account, and you only have the one iTunes account that the card has been linked to and it's not a temporary store holding charge (you haven't changed your card details on your account ?), then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption.
But if nothing shows on your purchase history then you should also consider contacting your card issuer.

HT1417 i have about 1000 songs in my library and about another 300 with the ! to the left of the song AND a bunch of duplicates. How can i get rid of all the songs with the ! and my duplicates and totally organize my library at the same time without check

everything in post

If the media is in the standard iTunes folder structure or something similar then I have a script called FindTracks that can often repair things. For more details on how it works see this thread.
For duplicates I have another script called DeDuper that cleans up, while preserving playlist membership, highest rating and merging play counts. Please heed the warning to backup first and review this background thread on what it does.
tt2

I purchased a tv show from itunes, downloaded it to my Ipad opened it in itunes nd it only plays about 45 seconds and then it shuts down. How can i get it to keep playing?

Does anyone know how to get it to play the whole program? It is a 1 hr hd program.

Ran into the same thing here. Turns out you shouldn't be trying to watch them from iTunes - instead open the "videos" app and all of your purchses should all be there and play in full.

Hi, we need to create the test environment from our production for oracle AP Imaging. we have soa,ipm,ucm and capture managed servers in our weblogic. can anyone tell me what is the best way to clone the environment, can I just tar the weblogic file syste

Hi, we need to create the test environment from our production for oracle AP Imaging. we have soa,ipm,ucm and capture managed servers in our weblogic..
Can anyone tell me what is the best way to cloning the application from different environment, the test and production are in different physical server.
Can I just tar the weblogic file system and untar it to the new server and make the necessary changes?
Can anyone share their experiences and how to with me?
Thank in advance.
Katherine

Hi Katherine,
yes and no . You need as well weblogic + soa files as the database schemas (soa_infra, mds...).
Please refer to the AMIS Blog: https://technology.amis.nl/2011/08/11/clone-your-oracle-fmw-soa-suite-11g/
HTH
Borys

I open home page everything is shown. I open new tab, the screen is black. I go back to homepage, that screen is now black. Have to close out Firefox and then log back in before I can see homepage again. Happens everytime a new tab opens.

Problems since 5.0 was upgraded.

An extra extension might have snuck in. These can be bundled with other software you might have installed recently.
Try disabling ALL nonessential or unrecognized extensions on the Add-ons page. Either:
* Ctrl+Shift+a
* orange Firefox button (or Tools menu) > Add-ons
In the left column, click Extensions. Then, if in doubt, disable. (Or if completely unwanted, remove.)
Usually a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.
Does that get rid of the extra tab?
Note: I suggest also visiting the Windows Control Panel, Uninstall a Program, and clicking the "Installed on" column header. This should bring the most recent additions to the top and group them by install date so you can investigate how unexpected software might have been installed.

My iPhone 5 went black. I tried pushing the on/off button and the circle button at the same time. It worked once and then it happened again and I can't get it to work.

Iphone 5 went black. Tried pushing on/off and circle at the same time. Worked yesterday and then did it again today. Can't get it to work.

You need to hold those button longer until you see the apple logo, then release, then wait for the phone to boot back up.

I got charged twice for a movie (Safe House). Can i get a refund for that? we were not able to finish the movie and now were trying to watch it again. We have an hour left, however the apple tv is still loading the movie again for 2 hrs

i got charged twice for a movie (Safe House). Can i get a refund for that? we were not able to finish the movie last night, and now we're trying to watch it again. We have an hour left, however the apple tv is still loading the movie again for 2 hrs & 46 mins.

Welcome to the Apple Community.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

HT1657 My rental movie is not playing, and I have 24 hours to watch it, and I did want to watch it tonight, can I get reimbursed?

My rental movie is not playing, and I have 24 hours to watch it, and I did want to watch it tonight, can I get reimbursed?

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

HT1657 Can I get a refund for rented movies I didn't get to watch?

Can I get a refund for rented movies I didn't get to watch?

All purchases are considered final, including rentals that you don't watch, but you can try contacting iTunes Support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT1657 Rented movie, but had to reimage to fix system issue, how can i re download movie

Rented movie, but had to reimage to fix system issue, how can i re download movie

You will need to try contacting iTunes Support and see if they will grant you a re-download of it http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT1657 I rented a movie but had to interrupt the download as I was not near a Wi-Fi hot spot for a period of time. I boarded a plane and then could not watch the movie. Can I get a credit for the rental since I was not able to watch it?

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