HT1657 I rented a movie, started watching it and then it froze and then it disappeared. Any suggestions?

Any Suggestions?

Welcome to the Apple community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

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HT1657 I rented a movie with my iPad and then it disappeared, what do I do?

I rented a movie with my iPad and then it disappeared, what do I do?

It should be in the Videos app (iTunes on the iPad is just the iTunes store) :

HT1657 Just rented a movie on Apple TV and had to disconnect the device. When I reconnect movie that I just paid for is no longer available

How can I access a movie that I rented last night on Apple TV? It is no longer showing up

Hello Catherinedagenais,
Thank you for using Apple Support Communities.
For more information, take a look at:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Have a nice day,
Mario

HT1657 I rented a movie on my IP2 and the video screen is black any ideas how to fix this?

Having trouble with a black screen in video player can hear the dialogue no picture?

With that one, perhaps try Drgoo's suggestion from the following post:
Re: Itunes Store - ALL Text Black/Cant See Anything

I rented a movie to watch later and now I don't know where to down

The apple says to go to settings and downloads and there is no such thing

Hello HeatherSimpson,
Thank you for using Apple Support Communities!
From the iPhone User Guide
http://manuals.info.apple.com/MANUALS/1000/MA1565/en_US/iphone_user_guide.pdf
Assign a different ringtone for a contact: In Contacts, choose a contact, tap edit, then tap Ringtone and choose a ringtone.
If you cannot find the ringtone you are trying to assign to your contact, you may need to contact iTunes Store direcly with the reciept for the purchase.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Take care,
Sterling

HT1498 I rented a movie to watch it now and it said it was not going to start for like 18 hours. Hence, I never got to watch it. How do I get a refund?

I rented a movie to watch it now and it said it was not going to start for like 18 hours. Hence, I never got to watch it. How do I get a refund?

Hello sansonj
It there was an issue with your rental, then report it to the iTunes Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G.

HT1657 I have rented two movies on my laptop and they will not completely download..it shows that they are theere but when i try to watch them on my laptop or my ipad it wont open up???? help

I have rented two movies on my laptop and they will not completely download..it shows that they are theere but when i try to watch them on my laptop or my ipad it wont open up???? help

Welcome to the Apple community.
A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals.

HT1657 I rented a movie and now I cannot figure out how to watch it on Apple TV. We did the update yesterday. I used to go under the "Movies" tab and click Play. It has the original options now and when I click "Rent" it says already rented, not downlo

I rented a movie from ITunes yesterday and now I cannot figure out how to watch it on Apple TV. I have done this before, and to watch it later on, I would go back under the "Movies" option, find the movie, and there would be a Play option available. We did the update to Apple TV yesterday. Now when I go back to the movie, I see the original options. Preview, Rent, Buy, etc. When I click on Rent again, it says the movie has already been rented but not downloaded. It instructs me to go under Settings/Downloads/Check Downloads, but there is nothing under Settings about Downloads. I found an option to Check for Rentals, but when I click on that option, it just keeps searching, with no results. Any ideas? This worked before the update, even though it took forever to download a movie....

I had the same issue with my apple tv 3rd generation. I rented Sinister and selected the "rent and watch now" option. Half way through the movie I accidentally pressed the menu button. When I looked for the rented movie on my apple tv I could not find it. Not even above the movie pannel where "purchased" and "top movies" comes up on the main menu. the apple tv suggests to go to settings>downloads but I don't have that option. I did go to settings> itunes store> check rentals but that didnt work either. It took too long to even check. Thank you because this SOLUTION worked great.
SOLUTION: How to reset apple tv 3 3rd generation to view rented movies:on the apple tv remote: press and hold "menu" to go to the main menu. Select SETTINGS> GENERAL >RESET >RESET ALL SETTINGS. After the apple tv resets, input all your information again and your rented movies should be visible when you cruise above the "movies" section. THANK YOU!!
Apple needs to solve this issue because honestly it took me 3 hours and a half to watch a movie that only lasted 2 BECAUSE I wast trying to solve the issue, reseting and all. blahh.

HT1657 I have rented a movie via apple tv and it gets stuck at 4 minutes left to download. I have not been able to watch and I can't get it to completely download.

I have rented a movie via apple tv and it gets stuck at 4 minutes left to download. I have not been able to watch and I can't get it to completely download.

You've tried restarting the film ? If it still skips then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

HT1657 I rented 2 movies was charged thought I down loaded but now can not find them what should I do?

I rented 2 movies 1/30/2013 I can not watch them. Can not find them I was charged please help

On an iPad they should be in the Videos app. If you can't find them in there then have you got a film age rating set in Settings > General > Restrictions that is hiding them, or did you start watching them and they've expired (once you start watching a rental you have 48 hours, 24 in the US, to finish watching them) ?

I rented a movie yesterday on my mac then put it on my iphone decided i want to watch it on my computer but i dont know how to transfer it back

i rented a movie yesterday on my mac then put it on my iphone decided i want to watch it on my computer but i dont know how to transfer it back

iTunes Store Movie Rental FAQ - http://support.apple.com/kb/HT1657
Can I play my rental on more than one device?
If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV (1st generation), iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4 or later, iPod touch (4th generation or later), or Apple TV). Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.
If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer.

I have Apple TV. Today I rented a movie to watch on it. It took the money from my itunes account but it will not play. Every time I try to play it flashes error occurred while downloading and to try again later. I have unplugged everything and no luck

I have Apple TV. Today I rented a movie to watch on it. It took my money from my itunes account. It keeps saying that a problem occurred while downloading. It also says to try again later. I have turned off and I have unplugged but nothing works. What do I need to do?

Something like this happened to me, where something went wrong on Apple's end and a movie I rented wouldn't play. I contacted Apple over the phone and they gave me back my money and fixed the problem for future use.

I rented a movie on my computer and transferred it to my ipad mini and can't find it on the mini even though it shows that it is there when I look on the computer. It is not in my video app on the mini. Where can I find it to watch?

I rented a movie on my computer and transferred it to my iPad mini. I see it was purchased on my computer in my account and the charges for it and can even see where it is on my iPad on the computer but can't find it on the iPad itself. It is not in Videos. I have this problem every time I rent movies and somehow I eventually find it but I don't know how it eventually gets on the iPad. I'm leaving on a trip and want to watch it on the way.

You move the movie from iTunes to iPad (tap to enlarge image)
Movie will be moved to the Videos app.

I downloaded a new version of itunes, then rented a movie to watch on my computer. now i cant find the rented movie or how to play it. please help.

I downloaded a new version of iTunes, then rented a movie to watch on my laptop. Now I cant find the rented movie or how to play it. Please Help.

It should be in the Movies part of your library - if you select Movies, then is there a Rentals tab on it with that film in it ?

HT1848 I rented four movies on my mac and then transfered them to my iPad, i then did an update to my iPad, now the rentals are not on my ipad nor my mac. I did not watch them and I was charged for them. How do find them and transfer back on my iPad

I rented four movies on my mac and then transfered them to my iPad, i then did an update to my iPad, now the rentals are not on my ipad nor my mac. I did not watch them and I was charged for them. How do find them and transfer back on my iPad

If you moved them to your iPad then they will have been removed from your Mac. If they are no longer in the iPad's Videos app following the update then you will need to try contacting iTunes support and see if they will let you re-download them : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

HT1657 I rented a movie, started watching it and then it froze and then it disappeared. Any suggestions?

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