HT1657 I rented a movie tonight and it disappeared

What do I do

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Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

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  • HT1657 I rented a movie tonight but it completely stops 13 minutes in and goes to a green screen. My internet connection is fine, any suggestions?

    I rented a movie tonight but it completely stops 13 minutes in and goes to a green screen. My internet connection is fine, any suggestions?

    Power off the router. Wait awhile. Power it back on. Wait until all the lights are lit up properly.
    Restart the computer.
    Start up in Safe Mode
    http://support.apple.com/kb/PH11212

  • HT1657 I rented a movie yesterday and charged it to my account,(I couldnt download it on my phone) now it is asking me to pay for it again?

    I rented a movie yesterday and charged it to my account,(I couldnt download it on my phone) now it is asking me to pay for it again?

    Hi memacleod!
    It sounds like you may need to report an issue with the rental of this item:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Thanks for coming to the Apple Support Communities!
    Cheers,
    Braden

  • HT1657 I rented a movie today and accidentally deleted it, how do I get it back without paying again?

    I rented a movie today and accidentally deleted it, how do I get it back without paying again?

    As far as I know rentals are one-off downlaods, but you can try contacting iTunes support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

  • I just rented a movie yesterday and went to transfer it from my pc to my ipad.  it says the movie has already been transfered to another device.  how do i know what device it was transferred to?

    I just rented a movie yesterday and went to transfer it from my pc to my ipad.  it says the movie has already been transfered to another device.  how do i know what device it was transferred to?

    Hello, I am having the same problem

  • HT1390 I rented the movie Chronicle and it show it playing on my comp, but no audio or video, just the timer counting down, what should I do?

    I rented the movie Chronicle and it show it playing on my comp, but no audio or video, just the timer counting down, what should I do?

    I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

  • I rented the movie Contagious and I have only 47 hours left to watch it, but it will not PLAY

    I rented the movie Contagious and I hve been told I have 47 Hours in nwhich to watch the movie. BUT!!! I cannot watch any of it. Please someone HELP!!!!

    You must have started it by accident.

  • I rented a movie yesterday and want to finish watching it today.

    I rented a movie yesterday and want to finish viewing it today but cannot find access to it.

    I believe a rented movie is only accessable for 24hr after you start watching it.

  • HT1657 I rented a movie on Itunes last night and I watched half of it before falling asleep. Today I tried to open the movie and watch the last half but I cannot find it. It has been less than 24 hours since I rented it. Where can I find the movie?

    I rented a movie on Itunes last night and I watched half of it before falling asleep. Today I tried to open the movie and watch the last half but I cannot find it. It has been less than 24 hours since I rented it. Where can I find the movie?

    I found my answer in another Thread and it worked... so for anyone who needs it, here it is:
    https://discussions.apple.com/message/19134562#19134562
    Had the same problem and spoke with Apple Support. They had me reset the System Management Controller:
    Shut down the computer. With the computer off, on the left hand side of the keyboard press shift+control+option along with the power button simultaneously and release. Wait 5-10 seconds and restart the computer.
    This solved my problem and I was immediately able to purchase, download, and play an HD movie from iTunes w/o any error message.

  • HT1657 I rented a movie and now I cannot figure out how to watch it on Apple TV.  We did the update yesterday.  I used to go under the "Movies" tab and click Play.  It has the original options now and when I click "Rent" it says already rented, not downlo

    I rented a movie from ITunes yesterday and now I cannot figure out how to watch it on Apple TV.  I have done this before, and to watch it later on, I would go back under the "Movies" option, find the movie, and there would be a Play option available.  We did the update to Apple TV yesterday.  Now when I go back to the movie, I see the original options. Preview, Rent, Buy, etc.  When I click on Rent again, it says the movie has already been rented but not downloaded. It instructs me to go under Settings/Downloads/Check Downloads, but there is nothing under Settings about Downloads.  I found an option to Check for Rentals, but when I click on that option, it just keeps searching, with no results.  Any ideas?  This worked before the update, even though it took forever to download a movie....

    I had the same issue with my apple tv 3rd generation. I rented Sinister and selected the "rent and watch now" option. Half way through the movie I accidentally pressed the menu button. When I looked for the rented movie on my apple tv I could not find it. Not even above the movie pannel where "purchased" and "top movies" comes up on the main menu. the apple tv suggests to go to settings>downloads but I don't have that option. I did go to settings> itunes store> check rentals but that didnt work either. It took too long to even check. Thank you because this SOLUTION worked great.
    SOLUTION: How to reset apple tv 3 3rd generation to view rented movies:on the apple tv remote: press and hold "menu" to go to the main menu. Select SETTINGS> GENERAL >RESET >RESET ALL SETTINGS. After the apple tv resets, input all your information again and your rented movies should be visible when you cruise above the "movies" section. THANK YOU!!
    Apple needs to solve this issue because honestly it took me 3 hours and a half to watch a movie that only lasted 2 BECAUSE I wast trying to solve the issue, reseting and all. blahh.

  • HT1657 I rented a movie a few hours ago and never finished it.  I can't view it on my Apple TV nor on my Computer.  When I go to rent it again it says you have already rented this movie, but I can't find it anywhere.  How do I watch the remainder of the r

    I rented a movie a few hours ago and never finished it.  I can't view it on my Apple TV nor on my Computer.  When I go to rent it again it says you have already rented this movie, but I can't find it anywhere.  How do I watch the remainder of the rental?

    I had the same issue with my apple tv 3rd generation. I rented Sinister and selected the "rent and watch now" option. Half way through the movie I accidentally pressed the menu button. When I looked for the rented movie on my apple tv I could not find it. Not even above the movie pannel where "purchased" and "top movies" comes up on the main menu. the apple tv suggests to go to settings>downloads but I don't have that option. I did go to settings> itunes store> check rentals but that didnt work either. It took too long to even check. Thank you because this SOLUTION worked great.
    SOLUTION: How to reset apple tv 3 3rd generation to view rented movies:on the apple tv remote: press and hold "menu" to go to the main menu. Select SETTINGS> GENERAL >RESET >RESET ALL SETTINGS. After the apple tv resets, input all your information again and your rented movies should be visible when you cruise above the "movies" section. THANK YOU!!
    Apple needs to solve this issue because honestly it took me 3 hours and a half to watch a movie that only lasted 2 BECAUSE I wast trying to solve the issue, reseting and all. blahh.

  • HT1657 I rented a movie to add onto my ipod classic and when I moved it to my ipod it is no longer there and it is no longer in my purchased section on my itunes.

    I recently rented a movie to add on my ipod classic and it wasn't transferring when I would sync so I manually move it to my ipod but when I go on my ipod it is not there and it is no longer in my purchases on itunes.  help!

    Is this on your computer or on iPad/iPhone ? If you are on an iPad or iPhone then it should have downloaded into the Videos app - iTunes on those devices is just the iTunes store, and if you just see the Ts & Cs link on the Downloads tab then that means that there are no outstanding downloads waiting.

  • HT1657 I rented a movie from Itunes and it won't play on my macbook

    I rented a movie and it won't play...it shows that time has elapsed on the movie but it is just a blank white screen.

    If you've downloaded it on the iPad then it should be in the Videos app. If it's not in there then have you got a film age rating set in Settings > General > Restrictions that is hiding it ?

  • HT1657 i rented a move from iTunes...i was on a plane and tried to watch it, but got a message that there was a problem in accessing the iTunes store.  i had a wifi connection, but had to buy internet access to watch the movie.  is this normal?

    i rented a movie from itunes.  i was on a plane when i tried to access it...but got an error message saying "cannot access itunes store".  i had a wifi connection but had to purchase internet to watch the movie on the plane.  never had this problem with my ipad and never have it when i download tv shows.  what's the deal with movies?

    It's not normal, presuming that the movie downloaded completely, but it has come up from time to time. I've not been able to figure out from the various posts why rentals work for most but in some cases insist on a connection to the iTunes store. Go here:
    http://www.apple.com/emea/support/itunes/contact.html
    to report the issue to the iTunes Store. Perhaps they can provide an explanation, though you may just get canned and rather inapplicable replies about how to rent or download.
    Regards.

  • HT1657 I rented a movie from the iTunes Store, downloading to my iPhone 5, but after it downloaded, it's completely disappeared from my iPhone.  I've been charged for the rental and when I go to rent it again, it says that I've already rented it

    Hi - I rented a movie from iTunes and was charged for the rental.  It downloaded to my iPhone 5 over wi-fi as usual, but on completion of the download, it then didn't appear in my movies app on the iphone.  I can't find it either on iTunes in my account on my computer.  But iTunes seems to think that I've already downloaded it, but I can't find it anywhere or watch it.  Help!  I've downloaded and watch plenty of movies before - this is a first.  I've tried re-renting it, but it tells me that I've already rented it and if I download it again, I'll be charged a second time.
    Help - anyone out there had the same problem or better still, have a solution????

    I had the same issue with my apple tv 3rd generation. I rented Sinister and selected the "rent and watch now" option. Half way through the movie I accidentally pressed the menu button. When I looked for the rented movie on my apple tv I could not find it. Not even above the movie pannel where "purchased" and "top movies" comes up on the main menu. the apple tv suggests to go to settings>downloads but I don't have that option. I did go to settings> itunes store> check rentals but that didnt work either. It took too long to even check. Thank you because this SOLUTION worked great.
    SOLUTION: How to reset apple tv 3 3rd generation to view rented movies:on the apple tv remote: press and hold "menu" to go to the main menu. Select SETTINGS> GENERAL >RESET >RESET ALL SETTINGS. After the apple tv resets, input all your information again and your rented movies should be visible when you cruise above the "movies" section. THANK YOU!!
    Apple needs to solve this issue because honestly it took me 3 hours and a half to watch a movie that only lasted 2 BECAUSE I wast trying to solve the issue, reseting and all. blahh.

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