HT1657 I rented Heminway's garden of Eden. Film only works for 3 minutes. It is very difficult to find help . I feel this fraudulent itunes behavior?

I rented the film Heminways's Garden of Eden. It only works 2 - 3 minutes . My card has been already charged.
Can someone please fw to an official itunes staff ? .
Apple / itunes websites are very difficult to navigate regarding contacting staff for purchases / itunes rentals that dont work.
This feels like fraudulent behavior.
Please advice
Thank you

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

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I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
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(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

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shawn

Zion,
This worked! ...about 50%, but I suppose that's better than nothing. I went into iTunes on my old username and downloaded the 300+ songs to my library but then for some reason when I went to transfer them to my iPhone it would only transfer like 120 or so of them. I'm not really sure why but I'll continue to work on it. Thanks so much for the help.
FYI - if anyone else reads this bc they have the same problem. If you choose to go this route and download previous purchases from your old account you cannot auto download any content on your new(er) apple ID for 90 days after the purchase download. Just something to keep in mind, but for me, it was totally worth it. I have no qualms about manually transferring the songs to my iPhone for the next 3 months if it meant getting the rights to transfer all my old songs to my iPhone.
Thanks again!

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Hello cheertalkr11,
Thank you for using Apple Support Communities.
For more information, take a look at:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Have a nice day,
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The following information should help you with this:
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http://support.apple.com/kb/HT1933?viewlocale=en_US
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HT1657 I rented Heminway's garden of Eden. Film only works for 3 minutes. It is very difficult to find help . I feel this fraudulent itunes behavior?

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