HT1657 I tried downloading a movie, at the very end it said there was a problem. Now it's not on my laptop but if I go to download it again it asks me if I want to rent again? How do I get a credit?
I tried downloading a movie, at the very end it said there was a problem. No explanation, now it's not in my itunes library and when I try to download again it tells me I have already rented this movie do I want to rent again? I don't want to pay for it a second time, how do I receive a credit?
If it's not in the Movies part of your library, then does the Store > Check For Available Downloads menu option download it ? If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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hello, last friday I noticed there was a sale on bejewled blitz coins so i tried to buy some on my iphone. It took about 5 minutes of a spinning wheel and finally said "oops there was a problem you have NOT been charged" so I noticed two itunes store reciepts and a dip in my credit balance of over $50. Trying to report a problem doesnt seem to work for me, the button isnt available for some reason and i cant submit a help ticket. If anyone has had experience in this matter please help me!
Firefox 4 requires at least OS X 10.5 and an Intel Mac. There is a third party version of Firefox 4 that runs on OS X 10.4/10.5 and PPC Macs, for details see http://www.floodgap.com/software/tenfourfox
If you prefer, you can get the latest version of Firefox 3.6 from http://www.mozilla.com/en-US/firefox/all-older.html
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Hi, I have connected my iPhone 5 to iTunes, backed it up and then started the update but there was a problem, now my phone will not work, it asks to restore factory settings which I have tried 3 times, each time it says the device has an unknown error and the phone switches off. Please help.
Same thing happened with my iPhone 4S - no one is any help. Thanks Apple for such a crappy update! I've called Apple, they say the SIM card needs replacing, I go to my service provider they tell me nothing wrong with the SIM card - provider tells me I now need a new phone. Sheesh! If someone has a solution to this it would be greatly appreciated.
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My iphone 4 was crushed on the road. Bought a 4 replacement tried to restore it in itunes to get my contact info and it said there was a problem with my phone and I should contact apple store. What does that mean please?
Is the replacement exactly the same as the original ie same memory size & same version? If so it may require updating the OS software before trying to restore your stuff from the backup.
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I bought an app from the app store, it said there was an error downloading and it did not download but apple still took money off my apple account, how do i get my money back?
From the App Store meny bar click Store > Check for Unfinished Downloads
And check your Applications folder for the app.
Apple's policy > All Sales Are Final > iTUNES STORE - TERMS AND CONDITIONS
Note... it would help to tell us which Mac OS X you have installed when you post for help. -
The last download i did for my iphone was WMB it coast $4.99 it never downloaded it said there was a problem and Im still getting charged
Jonryan21 wrote:
I have insurance through apple for my iPhone 4.
No, you simply do not. Apple does not sell insurance.
Apple offers an Extended Warranty called AppleCare.
Warranties doe not cover lost or stolen devices. Buy a new one. -
My downloaded song stops suddenly halfway through. I assume there was a problem with the download. Can I download the file again?? Will I have to purchase the song again?
You need to delete the current copy of the broken track from your library before it will be offered up for download. It may help to close and reopen iTunes.
If the problem persists and you can't get a good version of the file contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
tt2 -
"The upload has failed. There was a problem running a virus scan for the file." any ideas???
"The upload has failed.
There was a problem running a virus scan for the file. "
This is the message i get when tryng to update
any ideas?Error: "svr.VirusScanExecutionError"
An intermittent problem with acrobat.com's underlying virus scan component causes this issue. This issue happens occasionally on a small number of server instances.
The solution is to update the article again. Trying again typically routes you to a different host in the server array. -
Is there other way which I can erase my iPad. Because the regular way shows that "There was a problem deregistering this iPad with iCloud."
If you want to wipe your iPad back to new in box, i.e., ready to be set up as a new device.
1. Turn off Find My iPhone.
2. Then go to settings > general > erase > erase all content and data
You'll have to confirm you really want to do this, but once it's complete, the iPad will be back to way it was when you took it out of the box for the first time.
And BTW., it wasn't necessary to post this question twice in two separate threads. -
I have downloaded Lion twice and just at the end it said there was an error. What is wrong?
I have a MacBook Pro that was purchased in January 2011. I am really annoyed because the downloading takes 24h.
Cheers,I too am having problems with the download speed and errors after it's downloaded. We have a T-1 line - which is fairly fast - not as fast as some - but come on--- I've download files bigger then this in a few hours - This file took 12 hours plus to download - what seems to be the problem? I have downloaded it twice and both time it comes up with corruption errors. I've considered buying the thumb drive version - just because I can't do this any more.
I want to know how do you get a credit back for this junk! I'm been reading different reviews of Lion - and they're ---- NOT FAVORABLE!
Maybe I"ll JUST count my losses and FORGET THIS UPGRADE! I LOVE MACS - but I'm not loving this!
Very Dissatisfied Customer... All I keep hearing is "Run Forest! Run!" -
I recieved an error message during the purchase of an album, stating there was a problem with the apple store purchase. It led me to believe that the purchase did not go through, aas it never downloaded. A susequent purchase did go through and downloaded. How dod I retrieve the lost purchase?
Have you received email receipts for them and/or do they show in your purchase history : http://support.apple.com/kb/HT2727
They might just be temporary holding charges which will disappear off your card within a few days or so.
If they do appear in your purchase history then you can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work (or if they are 'proper' charges but nothing appears on your history) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
For your credit card not being accepted (it is a credit card, not a debit card ?), then is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
ITunes goes all the way through the download process and at the very end fails. what is the problem?
Couldn't get into iTunes. Advised by error message to download iTunes again. At the very end of the installation, it fails and tells me to try again. What is the problem here?
At the very end of the installation, it fails and tells me to try again.
What's the precise text of that error message, please? (There's a few different ones I can think of that you might be getting.) -
I purchased 2 songs from itunes and was charged for them, but they didn't download.
The message says "there was a problem downloading. The internet connection was reset."
I tried to "download" again, but it won't. Same message.Download past purchases - Apple Support
I wold try to connect in a different WiFi setting -
When going from the desktop to a website, I get the following message. "There was a problem sending the command to the program" Even though I get this message, I still connect to the website.
As reported in earlier replies, the annoyance disappeared after I upgraded to Roboform 7.5.6, from 7.5.4.
Regards, Steve -
Downloaded OSX 10.8.2 then said there was update and now trying to reload OSX
I purchased and downloaded Mountain Lion 10.8.2. Today I checked for updates and there were two. the one for mountain lion when I set update it said you already have Mountain Lion but kept saying update. Now it is trying to reload (I think) the entire Mountain Lion. HELP
It was asked where I checked for the update. I went to my App Store and checked updates. It showed one update. It showed the same OSX program that I downloaded originally. I am so confused. The downloading is SO SO slow. So what is going on.Where did you see the Mountain Lion update? In App Store > Purchases or App Store > Updates? To update OS X, open App Store > Updates and it will show the updates available for your Mac
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