HT1657 I tried to rent a movie but it didn't download successfully.  However I got charged.  How do I get a credit for this rental?

I tried to rent a movie through iTunes for my iPad, but it didn't download successfully.  However I still got charged.  How do I get a credit for this rental?

Morning mjvzang,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Hope this helps,
Mario

Similar Messages

  • HT1657 i tried to rent a movie but it did not work and i was charged away. How can I have charges reversed?

    Hello,
    I tried to rent a movie but it did not work and I was charged away. How can I have charges reversed?

    Try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4367 Rented a movie but it won't download. Rented it again and was told to go to settings and download. Should I be renting from iCloud and not my iMac? Never happened before and been renting all week since Thanksgiving!

    Apple TV 2 with rebooting the iPhone 7.04 and iMac running Mavericks and rebooting TV etc today. Selected to rent a movie but it started to download and we lost it. Tried to rent again and was told it wasn't downloaded. Went to settings and only get spinning circle when I try to download the rental. Apple TV up to date and been renting all week since Thankgiving. Only 4.99 but making me nuts. Help anyone??

    Dear Colbabomb; thankyou for your links.
    So far, I looked at your first solution, Revo Uninstaller and it gives you a 30 free trial. Ergo, it will eventually cost money so I'm leery of using those kinds of programs in general, meaning most "free trials" have unwanted strings attached and often are big probs to get rid of later. Perhaps you can assure me that it is easy and very user friendly, before I proceed. And I already ran malwarebytes and it found nothing tho the program still can't be uninstalled. I downloaded Adw Cleaner and during the install, my Norton's security popped up and warned that there were (low risk) threats with two of their "other offers" and i hadn't even actually clicked to agree either of them. Nonetheless, Norton warned me against the "lyrics finder" and "deal ply." In fact, there was a box already with an x in it, saying that you are accepting deal ply if you x on "next." Well, except I unchecked that box before clicking on next, yet when it went to fully install, it still showed that it was adding itself; so, just before the install was 100% completed, I had to abort the whole thing. I really do hope your other suggestions are programs that you personally know that they don't try and trick you. But right now, I would not suggest Adw Cleaner to anyone. I even read the fine print about what they will try and install and how to decline and it still tried sticking stuff on that i believed I had declined. Anyways, i have to leave now, shall pick up later this evening, if my pc is still functioning.

  • I'm an American living in Okinawa Japan, Just bought an apple os-x now I'm trying to buy some movies, but not authorized because my computer is American is there a way o get around this?

    I'm an American living in Okinawa Japan, Just bought an apple os-x now I'm trying to buy some movies, but not authorized because my computer is American is there a way to get around this? I have a Visa and can use this any where in Japan and in the States. However, when I try to use it with Apple it will not allow.  Can I use PayPal?

    It's a billing issue > The Complete Guide to Using the iTunes Store | iLounge Article
    Same policy for iTunes as well as the Mac App Store.

  • HT1904 I have a charge on my credit card, but I didn't purchase anything on that date. How do I get it off or refunded back to me?

    I have a charge on my credit card, but I didn't purchase anything on that date. How do I get it off or refunded back to me?

    You've checked the purchase history on your account ? You didn't have any pre-orders and/or auto-renewing subscriptions that were due ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
    If you don't recognise the charge, and nobody else has access to your account or devices and may have made it, then try contacting iTunes Support : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT1390 I recently tried to rent a movie but it couldnt download.  The first part did.

    Hi, today I tried to rent a movie.  It downloaded it but when I tried to play it on my Ipad only the first 5 mins of the movie played back then a sign came up saying it could not load video.  The movie I was renting was "Just One Day". 

    Make sure you have enough space on iPad.
    Resume Download
    http://support.apple.com/kb/HT1725

  • Hi I'm trying to rent a movie but it won't let me I. Using my credit card and it keeps on saying declined

    Hi I'm trying to rent a movie and it won't let me it keeps saying u need to sign in  and when I'm doing it it keeps saying declined. I don't now what to do
    Cheers

    Create iTune App Store account without credit card
    http://support.apple.com/kb/ht2534

  • HT1657 i want to rent a movie but when i select rent i can't see where the movie is downloaded and the location to which it goes on my ipad, sorry new user.

    I am a new user to apple ipad.  I want to rent a movie, but when I select that option I don't see that it is downloading anywhere.  Where should I look, is there some inside trick I need to know. Thanks

    Welcome to the Apple Community.
    Movies are downloaded to your video app.

  • HT1657 I rented a movie but had to interrupt the download as I was not near a Wi-Fi hot spot for a period of time.  I boarded a plane and then could not watch the movie.  Can I get a credit for the rental since I was not able to watch it?

    I was downloading a rented movie but could not finish the download before I had to board a plane.  I went to play the movie on the plane but received an error message and could not watch it.  I was charged for the rental.  Can I get a credit?

    Personally I would raise the problem with iTunes Store Support via:
    https://expresslane.apple.com
    You can also Report a Problem via the link in your Purchase Invoice e-mail or from your iTunes account Purhcase History by logging into your Account Settings in iTunes on a computer.

  • HT1657 I've just rented a movie but do not know how to play it. I need youe help!

    I've just rented a movie on my mac but couldn't play it. it is not  the first time hapening to me. I rented one before and faced the same problem and paid again. You charged me twice for one movie. Please find me a solution. Thanks!

    We are all itunes users just like you.
    No one here charged you at all.
    You should contact itunes support

  • I rented a movie and it disappeared I wasn't able to watch it how could I get my money back?

    I rented a movie when I go to the videos is not there and when I go back to iTunes an try to rent the movie it says that I have already rented it but it disappeared and I wasn't able to watch it can I get my money back?

    You'll have to check with the iTunes store; as a general rule, there are no refunds, but yours is a somewhat different situation.
    http://www.apple.com/support/itunes/
    (click on contact support)

  • HT204088 I do not see any email from Apple for a purchase that shows up on my credit card.  How can I get a credit for a charge I see do not see in my history but shows up on my cc?

    I do not have an email from Apple for a charge that shows up on my credit card statement.  I also do not see a charge in my history for this amount.  How can I dispute the charge?

    If nothing shows on the purchase history on your account, and you only have the one iTunes account that the card has been linked to and it's not a temporary store holding charge (you haven't changed your card details on your account ?), then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption.
    But if nothing shows on your purchase history then you should also consider contacting your card issuer.

  • HT1657 i tried to rent a movie and i cannot get it to play

    it seemed like it didn't download. i waited for it to download for hours and then when it got to the end it just got stuck on "processing". Now it looks like when i try to re download it i get charged again.

    Hello Ratdogfreak
    If you are having issue with your rental and not able to download it again, report the issue to the iTunes Store.
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Regards,
    -Norm G.

  • I cancelled, but it didn't go through and I got charged.

    Hi, I am upset at Spotify.  I recently cancelled my account and found that you had charged me anyway.  I went back to see what was wrong and I had to confirm my cancellation three times after clicking on the initial cancellation button to fully cancel my subscription.  This is scammy at best.  I had to: 1. go to admin click cancellation button.2. go through the reasons why I want to cancel, then click another cancellation button.3. Then I was redirected to a new page with a bunch of photos and a small message offering me another option or to cancel, and had to scroll to the bottom of the page to actually confirm cancellation.  4.  Then I was taken to a simple - finally - page where, once again, I had to click cancel a final time.   I was only going to temporarily suspend the account, but now I am thinking I can't stand the way spotify conducts it's business and will probably not return.  This is only a $10.78 charge, but it's the principal that they created a system to deliberately mislead people.  I'm sure that they are able to get an extra month(s) payment from many people who think they cancelled, but didn't go through the labyrinth of requests and reconfirmations to actually get it done. Booo

    Then that's what you need to do, contact iTunes support:
    http://www.apple.com/support/itunes/

  • HT1725 I downloaded a move Twice as there was a interruption to the apple store, how do i get a refund for purchasing this movie twice. 13.99

    How do i get a Refund on a purchase.

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

Maybe you are looking for

  • I bought the ipod 4thgen and i cant download free apps cause i need a credit card..this bs man.....

    i bought the ipod 4thgen and it wont let me download free apps cause i didnt put my credit card info down yet on my other account ipod nano i didnt need a credit card.....this is bs man...

  • Scheduling agreement in subcontracing scenario

    Dear All, In our client they are using the scheduling agreement for subcontracting scenario in legagy system. How can we map this in SAP? I created scheduling agreement for subcontracting vendor but could not see the BOM for line item.And when i am d

  • Cannot sing in to Nokia Suite or download apps fro...

    hello. I'm trying to download apps on my computer and when I click 'Download via PC' it starts a download but then i get a message 'something went wrong (#400)!' and on nokia suite pops up 'Can't connect to service' etc. Then I tried to sing in on no

  • Time of display

    How to change "time of display" of Nokia 7100 Supernova?

  • UTL_FILE works on Oracle 10 ?

    The following code works on Oracle 9.1.0.2. I would like to know if it will work on Oracle 10. vDiretorio_servidor_entrada varchar2(50):='c:\oracle_temp_dir\entrada'; vUTL_ARQUIVO:=UTL_FILE.fopen(vDiretorio_servidor_entrada,vArquivo,'r', 4000); utl_f