HT1657 I was charged for a movie I didn't rent

I was charged for a. Movie I didn't rent

Contact iTunes support and ask for help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

  • I was charged for a movie that never was downloaded, i asked for it but the conection was too slow and I never was able to have the movie that i asked for...how can i get it without being charged again, who could remove the chage from my Crecit card?

    i was charged for a movie that never was downloaded, i asked for it but the conection was too slow and I never was able to have the movie that i asked for...how can i get it without being charged again, who could remove the chage from my Crecit card?

    You may not be able to get a refund, since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
    http://www.apple.com/support/itunes/contact.html
    It's possible they'll make an exception for you, particularly if the problem was on their end preventing the movie from downloading in a reasonable time.
    Good luck.

  • My iTunes account was charged for a download I didn't make. What to do?

    My iTunes account was charged for a download I didn't make, using credit in the account. My credit card was not involved. Can I get a refund from Apple? How?

    You can download the item again for free.

  • HT4098 i was charged for an itune i didn't purchase

    I was charged for an itune that I didn't purchase, how do I go about getting a refund? How do I keep this from happening again, this is the second time its happened.

    CContact iTunes support.

  • TS1424 I was charged for a download I didn't receive. Where do I get this corrected.

    I was charged for an iTunes download I didn't receive.  How can I get this corrected?

    You can download the item again for free.

  • I was charged for an app I didn't buy.

    I got a reciept for $14.98 for a free app and 2 in-app purchases within the app. I've never seen the app before in my life, and I have never made an in-app purchase either. I NEED to know how to un-buy the app–when I click the "report a problem" button, it just takes me to the front page for the iTunes support website at http://www.apple.com/support/itunes/. How can I remove the purchase and get the money back??? I've already changed my password, so I'm not too woried about being hacked (or whatever happened) again, but I am worried that I just lost 15 bucks. Fortunately, I have no active credit card with my account, so identity theft isn't an issue... I just want my money back.

    Click "Support" at the top of this page, then click the link under "Contact Us"

  • I was charged for an app I didn't buy or received.

    I got an email for an app that I didn't have or order. Texas poker for $19.99. I went to www.apple.com/support/itunes and didn't help me get a refund.??

    iTunes Store: What to do if your account has been compromised
    You would have to talk to your credit card company about reimbursement.

  • HT1727 I am being charged for a movie that never downloaded to my computer, how do i get credit?

    I am being charged for a movie rental that did not download, how do I get credit?

    https://expresslane.apple.com/GetproductgroupList.action
    First select the blue  iTunes in the middle.
    On the right, iTunes Store.
    Continue
    On the left, Purchases, Billing and Redemption
    Apple ID account billing
    'Charged for a movie I did not rent.' Can go in the 'Tell us more'.
    Select your country.
    Continue
    Next page, should have contact options on the bottom.
    Email is the option that's always available.
    Sometimes you'll get 'Schedule a call'.
    Or sometimes, 'Chat Now'.

  • HT1657 I rented a movie and was charged for it, it started to download but says I do not have enough space.  I tried to delete it so I could download the SD version instead of the HD version but am unable to do that  what can I do???

    I rented a movie and was charged for it, it started to download but says I do not have enough space.  I tried to delete it so I could download the SD version instead of the HD version but am unable to do that  what can I do???

    Same thing happened to me ipad. Please someone fix it Apple.

  • HT1657 I rented a movie and now can't find it. I was also charged for the movie? where is it?

    I rented a movie and now can't find it. I was also charged for the movie? where is it?

    What did you download it on ? If a computer's iTunes then do you have a 'rentals' tab in the Movies part of your library ? If on an iOS device then it should be in the Videos app (if it's not showing there then have you got a film age rating set in Restrictions that is hiding it ?).

  • HT1657 The movie I rented didn't downlaod, but I was charged for the rental. How do I get it to download without being charged again?

    I rented a movie from itunes, but it didn't download to my ipad. I was charged for the rental. How can I download it without getting charged again?

    Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link (iTunes support should reply within, I think, 24 to 48 hours).
    Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • HT1657 My movie rental download was not completed and I was unable to finish the movie.  I was charged for it.  What can I do to rent the movie again without getting charged for the rental again?

    My movie rental download was not completed and I was unable to finish the movie.  I was charged for it.  What can I do to rent the movie again without getting charged for the rental again?

    kananga wrote:
    To begin, what ADA-compliant options are available to work with a service representative? Good question, and one that I don't know the answer to.  Does anything on this page help? Products & Services Overview | Verizon Wireless
    1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided.  Service is normally billed through the end of the billing cycle, whether service is provided or not.  "Cancellations will become effective on the last day of that month’s billing cycle, and you are responsible for all charges incurred until then." After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. According to their legal docs, the "leagally billable amount" is through the end of the billing cycle. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
    2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online?  You cannot pay online once the account is cancelled.  You will be mailed a paper copy of the final bill, and you can mail a check, or possibly call in and pay over the phone.  But online is no longer an option once the account is cancelled.

  • Rented 2 movies, watched one, second one kept downloading for 3 days and finally failed. I was charged for it, it never downloaded, cannot be found in "Available Downloads" and "report a problem" page NEVER loads, no email contact. Please help

    Rented 2 movies, watched one, second one kept downloading for 3 days and finally failed. I was charged for it, it never downloaded, cannot be found in "Available Downloads".
    When you go to "Report a problem" next to the item (Great Gatsby) on the email invoice or on the online account  - it takes you to online support - if you elect problems with iTune downloads the page NEVER opens...  no email contact. Please help

    This is bad - I have an Apple automated response that they got my report on 12/6, 12/10 and 12/14, and I haven't heard anything from them since the 6th when I got one reply that told me to do things I tried before reporting the problem. Between the 6th and 10th I replied to their response 4 times and they ignored me, forcing me to report a problem with two more items that wont download but getting no response.
    How do they get away with this kind of behavior, especially for someone with FIVE Core 2 Duo macs and thousands of dollars of of iTunes store purchases? I'm getting really ******.

  • HT1848 I rented four movies on my mac and then transfered them to my iPad, i then did an update to my iPad, now the rentals are not on my ipad nor my mac. I did not watch them and I was charged for them. How do find them and transfer back on my iPad

    I rented four movies on my mac and then transfered them to my iPad, i then did an update to my iPad, now the rentals are not on my ipad nor my mac. I did not watch them and I was charged for them. How do find them and transfer back on my iPad

    If you moved them to your iPad then they will have been removed from your Mac.  If they are no longer in the iPad's Videos app following the update then you will need to try contacting iTunes support and see if they will let you re-download them : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • I recently purchased "The Simpsons Movie" on iTunes, but it is not appearing on my cloud - or under recent purchases in iTunes. I was charged for the purchase and received a receipt. During the download i received an error message.

    I recently purchased "The Simpsons Movie" on iTunes, but it is not appearing on my cloud - or under recent purchases in iTunes. I was charged for the purchase and received a receipt. During the download i received an error message.

    Store > Check for available downloads
    Or report a problem...
    tt2

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