HT1657 Last night I rented a movie successully (Argo) but it would not download. Support was called and I was advised that it was probably an internet speed issue. This was confirmed when I did a speed test as suggested. They now want to sell me some soft

Last night I rented a movie successully (Argo) but it would not download. Support was called and I was advised that it was probably an internet speed issue. This was confirmed when I did a speed test as suggested. They now want to sell me some software for $40.00. Help

Hi,
No, it was Apple. Last night the movie (Argo) was downloaded. It took   about an hour, however it did  not open.
I can watch the preview, but can't open it.
Thanks for your interest.
George

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    Process:         Movist [417]
    Path:            /Applications/Movist.localized/Movist.app/Contents/MacOS/Movist
    Identifier:      com.movist.Movist
    Version:         1.2.3 (1.2.3)
    App Item ID:     461788075
    App External ID: 12404657
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [114]
    Date/Time:       2012-12-23 19:50:54.811 +0200
    OS Version:      Mac OS X 10.7.5 (11G63)
    Report Version:  9
    Interval Since Last Report:          2023 sec
    Crashes Since Last Report:           10
    Per-App Interval Since Last Report:  66 sec
    Per-App Crashes Since Last Report:   2
    Anonymous UUID:                      4E941F8A-9CB7-4015-8C06-E31978567F8A
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    -->
        __TEXT                 0000000100000000-00000001000e8000 [  928K] r-x/rwx SM=COW  /Applications/Movist.localized/Movist.app/Contents/MacOS/Movist
    Application Specific Information:
    objc[417]: garbage collection is OFF
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   libdispatch.dylib                       0x00007fff930f9b08 dispatch_release + 0
    1   com.movist.Movist                       0x000000010001ae90 0x100000000 + 110224
    2   com.movist.Movist                       0x000000010001ad99 0x100000000 + 109977
    3   com.movist.Movist                       0x00000001000148d8 0x100000000 + 84184
    4   com.movist.Movist                       0x0000000100016883 0x100000000 + 92291
    5   com.apple.CoreFoundation                0x00007fff8ece370d -[NSObject performSelector:withObject:] + 61
    6   com.movist.Movist                       0x00000001000178bd 0x100000000 + 96445
    7   com.movist.Movist                       0x000000010001523e 0x100000000 + 86590
    8   com.movist.Movist                       0x0000000100014eef 0x100000000 + 85743
    9   com.movist.Movist                       0x000000010003a8ae 0x100000000 + 239790
    10  libdispatch.dylib                       0x00007fff930f5a82 _dispatch_call_block_and_release + 18
    11  libdispatch.dylib                       0x00007fff930f78f2 _dispatch_main_queue_callback_4CF + 308
    12  com.apple.CoreFoundation                0x00007fff8ec88e7c __CFRunLoopRun + 1724
    13  com.apple.CoreFoundation                0x00007fff8ec88486 CFRunLoopRunSpecific + 230
    14  com.apple.HIToolbox                     0x00007fff95e002bf RunCurrentEventLoopInMode + 277
    15  com.apple.HIToolbox                     0x00007fff95e0756d ReceiveNextEventCommon + 355
    16  com.apple.HIToolbox                     0x00007fff95e073fa BlockUntilNextEventMatchingListInMode + 62
    17  com.apple.AppKit                        0x00007fff8b8b6779 _DPSNextEvent + 659
    18  com.apple.AppKit                        0x00007fff8b8b607d -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
    19  com.apple.AppKit                        0x00007fff8b8b29b9 -[NSApplication run] + 470
    20  com.apple.AppKit                        0x00007fff8bb2eeac NSApplicationMain + 867
    21  com.movist.Movist                       0x00000001000023c4 0x100000000 + 9156
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x00007fff8d9f67e6 kevent + 10
    1   libdispatch.dylib                       0x00007fff930f7786 _dispatch_mgr_invoke + 923
    2   libdispatch.dylib                       0x00007fff930f6316 _dispatch_mgr_thread + 54
    Thread 2:
    0   libsystem_kernel.dylib                  0x00007fff8d9f5e42 __semwait_signal + 10
    1   libsystem_c.dylib                       0x00007fff8b3e5dea nanosleep + 164
    2   com.apple.Foundation                    0x00007fff97dc679a +[NSThread sleepForTimeInterval:] + 146
    3   com.movist.Movist                       0x0000000100023b01 0x100000000 + 146177
    4   com.apple.Foundation                    0x00007fff97d8a72a -[NSThread main] + 68
    5   com.apple.Foundation                    0x00007fff97d8a6a2 __NSThread__main__ + 1575
    6   libsystem_c.dylib                       0x00007fff8b42f8bf _pthread_start + 335
    7   libsystem_c.dylib                       0x00007fff8b432b75 thread_start + 13
    Thread 3:: CVDisplayLink
    0   libsystem_kernel.dylib                  0x00007fff8d9f5bca __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff8b4332a6 _pthread_cond_wait + 890
    2   com.apple.CoreVideo                     0x00007fff931b71cb CVDisplayLink::waitUn
    Process:         Movist [417]
    Path:            /Applications/Movist.localized/Movist.app/Contents/MacOS/Movist
    Identifier:      com.movist.Movist
    Version:         1.2.3 (1.2.3)
    App Item ID:     461788075
    App External ID: 12404657
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [114]
    Date/Time:       2012-12-23 19:50:54.811 +0200
    OS Version:      Mac OS X 10.7.5 (11G63)
    Report Version:  9
    Interval Since Last Report:          2023 sec
    Crashes Since Last Report:           10
    Per-App Interval Since Last Report:  66 sec
    Per-App Crashes Since Last Report:   2
    Anonymous UUID:                      4E941F8A-9CB7-4015-8C06-E31978567F8A
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000014
    VM Regions Near 0x14:
    -->
        __TEXT                 0000000100000000-00000001000e8000 [  928K] r-x/rwx SM=COW  /Applications/Movist.localized/Movist.app/Contents/MacOS/Movist
    Application Specific Information:
    objc[417]: garbage collection is OFF
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   libdispatch.dylib                       0x00007fff930f9b08 dispatch_release + 0
    1   com.movist.Movist                       0x000000010001ae90 0x100000000 + 110224
    2   com.movist.Movist                       0x000000010001ad99 0x100000000 + 109977
    3   com.movist.Movist                       0x00000001000148d8 0x100000000 + 84184
    4   com.movist.Movist                       0x0000000100016883 0x100000000 + 92291
    5   com.apple.CoreFoundation                0x00007fff8ece370d -[NSObject performSelector:withObject:] + 61
    6   com.movist.Movist                       0x00000001000178bd 0x100000000 + 96445
    7   com.movist.Movist                       0x000000010001523e 0x100000000 + 86590
    8   com.movist.Movist                       0x0000000100014eef 0x100000000 + 85743
    9   com.movist.Movist                       0x000000010003a8ae 0x100000000 + 239790
    10  libdispatch.dylib                       0x00007fff930f5a82 _dispatch_call_block_and_release + 18
    11  libdispatch.dylib                       0x00007fff930f78f2 _dispatch_main_queue_callback_4CF + 308
    12  com.apple.CoreFoundation                0x00007fff8ec88e7c __CFRunLoopRun + 1724
    13  com.apple.CoreFoundation                0x00007fff8ec88486 CFRunLoopRunSpecific + 230
    14  com.apple.HIToolbox                     0x00007fff95e002bf RunCurrentEventLoopInMode + 277
    15  com.apple.HIToolbox                     0x00007fff95e0756d ReceiveNextEventCommon + 355
    16  com.apple.HIToolbox                     0x00007fff95e073fa BlockUntilNextEventMatchingListInMode + 62
    17  com.apple.AppKit                        0x00007fff8b8b6779 _DPSNextEvent + 659
    18  com.apple.AppKit                        0x00007fff8b8b607d -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
    19  com.apple.AppKit                        0x00007fff8b8b29b9 -[NSApplication run] + 470
    20  com.apple.AppKit                        0x00007fff8bb2eeac NSApplicationMain + 867
    21  com.movist.Movist                       0x00000001000023c4 0x100000000 + 9156
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x00007fff8d9f67e6 kevent + 10
    1   libdispatch.dylib                       0x00007fff930f7786 _dispatch_mgr_invoke + 923
    2   libdispatch.dylib                       0x00007fff930f6316 _dispatch_mgr_thread + 54
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    1   libsystem_c.dylib                       0x00007fff8b3e5dea nanosleep + 164
    2   com.apple.Foundation                    0x00007fff97dc679a +[NSThread sleepForTimeInterval:] + 146
    3   com.movist.Movist                       0x0000000100023b01 0x100000000 + 146177
    4   com.apple.Foundation                    0x00007fff97d8a72a -[NSThread main] + 68
    5   com.apple.Foundation                    0x00007fff97d8a6a2 __NSThread__main__ + 1575
    6   libsystem_c.dylib                       0x00007fff8b42f8bf _pthread_start + 335
    7   libsystem_c.dylib                       0x00007fff8b432b75 thread_start + 13
    Thread 3:: CVDisplayLink
    0   libsystem_kernel.dylib                  0x00007fff8d9f5bca __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff8b4332a6 _pthread_cond_wait + 890
    2   com.apple.CoreVideo                     0x00007fff931b71cb CVDisplayLink::waitUn

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