HT1657 Movie Rental - download and sync quesiton

I rented a movie and could not complete the download before having to leave on a trip.  When I returned, the movie wasn't available in my library on itunes.  I was billed for the rental.  How can I access the movie without being billed again.  It was only one week ago so its within the 30 day rental window.
Thanks,

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store. Note, however, that if you started to view the movie, the rental clock started and unless it was a very short trip has now expired in which case you'll have to buy the rental again.
Regards.

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