HT1657 Movie Rental Issues

Hiya, I've just rented We're the Millers on my laptop. I'm trying to play it but the sound is out of sync and it's very jumpy, is there anything i can do to fix it?
Thanks in advance

Hi taylorrose94,
Thanks for using Apple Support Communities. This article has some steps you can try if you're experiencing iTunes video playback issues:
iTunes and QuickTime for Windows: Audio does not play or plays incorrectly
http://support.apple.com/kb/ts1362
Cheers,
- Ari

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Ipad 2 movie rental issue..."cannot open"

I rented 2 movies for a flight last weekend, and when I went to watch them, I received an error message stating that either of the movies "cannot open". Apple did refund the rental costs, but I want to know why they didn't work in the first place. I'm running iOS 5 on my ipad. I just don't want this to happen again to me. Any advice as to what happened??

I had the same problem too! I downloaded 7 rental movies for a week's fishing trip in France (NO internet connection for the week). Started playing the 1st one on the first night there, and it seemed just fine. Stopped the film halfway through, and when trying to start it again later that evening, got the dreaded "cannot open" message! Tried all the other films (including the one I'd already started to watch), and got the same "cannot open" message. None of them worked for the entire trip. When I got home the following week and connected to WiFi, they all started playing just fine. Turned the iPad to airplane mode, and started getting the error message again.
I opened a case with Apple Support (who have refunded the payments for all 7 movies) and they're trying to tell me it's a download issue! I'm not so sure - I think the movies are all downloaded just fine - but it seems to be some sort of validation issue requiring internet connection (though, if that's the case, I don't know why the one I'd already started to watch was giving the same error message when I went back to complete it!??)
On their latest support email, they've said the following....
"when you download more than 2 movie rentals at a time they will not be completely downloaded and will not play completely and will show the message "cannot open", therefore I advise you to whenever you download movie rentals always download one at a time"
I'll try this next time, as I did download all 7 rentals at the same time, but I'm still dubious that it's a download issue as I've definitely downloaded multiple rentals previously, and not suffered this problem before

HT1657 Movie Rental: Download Time

I just clicked to download a movie rental, and it's going to take 10 hours. Is there a way to cancel the rental or shorten the time?

What does the error message say? (Include error message numbers if you're getting any, please.)

HT1657 Movie rental downloaded but nowhere to be found

I downloaded a movie rental but it does not appear in my downloads or library.
The movie in itunes store says it has been downloaded.
Where is it??

Click on LIBRARY on the top right;
Select MOVIES from the drop down menu on the top left;
Click on RENTED on the top center.
It took me about an hour to find that out.
They should have a link from the iTunes Store, or explain what to do after we pay for the rental.

HT1657 movie rentals disappear

I just had a bunch of movie rentals completely disapepar off of my iPod and iTunes. Why? and how do I get them back?

Rentals have a limited life span.
30 days from the moment of purchase as long as you don;t start watching them.
or 24 hours once you start watching them. (in some countries its 48 hours)
Did they perhaps expire?

HT1657 Movie Rentals (expiration and downloading)

I have been downloading a movie rental for two days and it still says there are 17 hours remaing but for some reason it says the rental expires in five hours. I have not started to watch the movie since it isnt even finished downloading. Is there anything I can do since I already paid for the movie rental?

Welcome to the Apple Community.
The first thing to check would be your internet download speed, you can do this at www.speedtest.net.
1080p HD movies require a recommended speed of 8 Mbps, 720p HD movies require a recommended speed of 6 Mbps, while SD movies require a recommended speed of 2.5 Mbps.
I'd be inclined to let the movie finish downloading and then you can be sure that it has expired or at least be more sure of the situation over it. If it has expired, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

HT1657 iTunes Movie Rental Issue

My movie only downloaded part way and it keeps coming up with an error as to why it can't finish. "There was a problem downloading....an unkown error has ocurred (-50) What does this mean??

Perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

HT1657 Movie Rental - download and sync quesiton

I rented a movie and could not complete the download before having to leave on a trip. When I returned, the movie wasn't available in my library on itunes. I was billed for the rental. How can I access the movie without being billed again. It was only one week ago so its within the 30 day rental window.
Thanks,

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store. Note, however, that if you started to view the movie, the rental clock started and unless it was a very short trip has now expired in which case you'll have to buy the rental again.
Regards.

Movie rental issues on iPad

Anyone else having issues renting movies where rentals either downloaded directly to an ipad or downloaded to a Mac and then transferred to an ipad disappear? This has happened to me at least half a dozen times. Anyone else have a similar experience? To be clear, the initial transfer from Mac to ipad generally goes fine, but at some point along the way before i have a chance to watch it, the movie disappears as a rental. Looks like the HD space is still occupied (at least judging by free space on the ipad), but the movie isn't recognized / available.

There may not be a way unless you restore. I did a search and found threads with no real answer like this one:
http://discussions.apple.com/thread.jspa?messageID=11622231&#11622231

HT1657 Movie Rental Problems

I have rented a movie (monsters univeristy tonight)...we started to watch, it then accidenlty hit the menu button instead of pause. Now it will not allow us to watch it...says it is downloading and i have purchased and go to settings/itunes/rental to download. I select but the apple icon is not downloading anything.
We have turned off apple TV etc...but no luck with getting the movie back.

Hello hooliagoolia
If you were unable to watch your rental, then report the issue to the iTunes Store. Because of the time constraints on rentals, you are probably outside of the period to get it back.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G.

HT1657 Movie rentals

How do you transfer a downloaded rental movie from the computer to another device, Apple TV?

And if the movie was not rented via iPad but straight to MacBook?
I had the same problem - see post 'rented movie disappeared in hours? - below.
Graham

HT1657 Movie Rental Download

I rented and downloaded the movie "Twilight". It took about 20 minutes to download. Now that it has stopped, I can't find the movie to view. It's not in my movie section. How do I find the downloaded movie? It seems not to be downloaded.

Welcome to the Apple Community.
There should be a rental section appear once you have a rental on the computer.

HT1657 Movie rental downloaded but won't play

I just rented a movie from iTunes. My iTunes tells me the movie is downloaded and ready to view, but the movie keeps freewing at the same point, 1 minute and 55 seconds in.
I've restarted iTunes and that hasn't helped.
I have a 1 year old HP computer running the glorious (not) Windows 8.
For all that Windows 8 is occasionally very irritating, I've never had a problem with iTunes before. However this is the first time I've used iTunes for anything other than downloading/playing music.

Hi earlyriser10,
If you are having video playback issues in iTunes on your Windows machine, you may find some of the troubleshooting steps outlined in the following article helpful:
Apple Support: Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
Regards,
- Brenden

Movie rental issues

Ok looking for some assistance on this one since I cannot figure out, I have searched and no one has really come up with a good easy to understand English like explanation on how to resolve it since I have attempted all those that are out there as well as those wonderful little tidbits from Apple, who have no real explanation on how to resolve it as well. Ok - diatribe over - here is the issue.
I have rented several movies over the last couple of months and I continually receive errors on the downloads that vary to network connectivity, which are bogus, to not having enough access privileges, to failing on the download due to the infamous Error -50 which seems so descriptive.
So now if that wasn't frustrating enough, I was finally able to get one movie downloaded and then I could not transfer it to my iPad said it was already sync'd to another device, ugh!!! so being a loyal customer I attempted to try this again and wow go figure I went back down the same path but now the original movies that I wanted continue to appear in my downloads and I cannot get them to go away so every download is continually slowed because they keep reappearing.
So hopefully I have entertained some of you and not wasted your time, I am looking for some assistance for those wonderful geniuses out there that speak a little known language known as English and can explain as to how I can resolve this wonderful little quandry, that from what I can tell from a simple Google search seems to be happening to many of us out there, resolve this. Appreciate your interest and patience in this rant and thanks in advance.

The section in this article pertaining to Specific Conditions and Alert Messages offers troubleshooting for Error -50 when downloading content from the iTunes Store:
http://support.apple.com/kb/TS3297
With regards to those items that are stuck in your account's download queue, I regret to inform you that it is not possible to delete files from your iTunes Store account's download queue as a customer. This feature is an iTunes failsafe in place to protect against the accidental deletion of files prior to download completion. iTunes Store Customer Support will have to assist you with this.You can contact them via:
http://www.apple.com/support/itunes/contact/

HT1657 Movie rental not loading

I rented a movie on iTunes and it downloaded, but when I started watching it, it stopped and won't load anymore

Hello Cguinta,
The following article outlines how to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Thanks,
Matt M.

HT1657 Movie Rental Issues

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