HT1657 My downloaded rental movie on iPad is gone.
Hi,
I rented Skyfall the movie from iTunes. I transferred it to my iPad, but iPad had problems and the Apple store gave me a new iPad. The movie is now nowhere to be found. How can I download it again without paying for it? I never watched it.
Thanks,
John
Rentals are currently a one-time only download so you will need to contact iTunes Support - they should then grant you a re-download. Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.
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I am leaving soon for an almost 2 day train trip, I'd really like to be able to watch the movies I paid for, someone please help!!
Thanks.Hi itskris,
I understand you have rented a couple of movies from iTunes on the computer, the following information will help you sync those rentals to your iPad.
How to rent a movie from the iTunes Store on your computer
http://support.apple.com/kb/HT1390
Once the rental is downloaded, you can watch it on your computer or transfer the rental to a supported iPod, iPhone, iPad, or Apple TV (1st generation):
Connect the device and select it in iTunes.
Click the Movies button.
Select the movie, and then click Move.
After all movies have been moved, click Apply in the lower-right corner of iTunes.
You must be connected to the Internet to transfer a rented movie.
Another resource I would recommend reading over is the iTunes Store: Movie rental frequently asked questions.
iTunes Store: Movie rental frequently asked questions (FAQ)
http://support.apple.com/kb/HT1657
Have a great day,
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Cannot transfer rental movie to ipad, itunes thinks it is already transferred to another device
Hi,
Hopefully this is pretty straightforward. I downloaded a movie rental from iTunes store. When I attempted to move to my iPad (via manual sync) I got an error along the lines of the following: 'Cannot transfer movie rental as it is already transferred to another device'. I have rented movies multiple times from the iTunes store and did not encounter this issue. My laptop is authorized (I double checked). Correct me if I am wrong but if the rental appears in the iTunes library then technically it is not transferred.
Thanks in advance!gmcsherry wrote:
Correct me if I am wrong but if the rental appears in the iTunes library then technically it is not transferred.
I have purchased but never rented movies but from what I have read, your assumption is correct. Once you move the rental to an iDevice it should disappear from iTunes.
If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV, iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4, iPod touch (4th generation), or Apple TV). Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.
Taken from this website....
http://support.apple.com/kb/ht1657 -
I have rented movie to go on my iPad - I sink my iPad with main computer and the rentals movie are gone on iPad and main computer that I rent them on. Where are they going? and how do I get them back on? because I have never watched them yet and have a good 22 or so day left before they expire. Is it my setting on computer or iPad? and I also have all the update on my iPad that are out at this point.
See my reply to your other post : Re: I cannot find my downloaded rental on my computer.
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