HT1657 my itunes movie rental stops working in windows. I cannot watch the movie.

I rented a movie in itunes and everytime I try to watch, a window pops up saying that windows has an error and is shuting down. I do I fix this?

Try the following user tip:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

Similar Messages

  • Itunes store has stopped working On windows 8

    with the most recent update of iTunes (2015, 12.1.1.4- or even later) The iTunes store has stopped working. Every time I open it a window pops up saying "ITunes has stopped working" and then I am forced to close the program and can't get back on it. I own a PC with windows 8. Previously I've never had this issue before. Even when I open ITunes in SAFE MODE the same window still pops up with "ITunes has stopped working'. What is happening and how can I fix this issue?

    Greetings Willyme,
    As someone who uses iTunes just about every day, I know I would be unhappy with things if I could not get it to launch. Let's see if we can get you back up and running. I would suggest that you troubleshoot using the steps in this article - 
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
    Thanks for using Apple Support Communities.
    Be well,
    Brett L 

  • My music is on an external drive and is about 250GB. When I shut iTunes down it crashes and stops working. Windows has to close the program. What do I do?

    I can't seem to get iTunes to shut down without crashing. After closing the program a window pops up that says "Saving iTunes Library..." and then immediately another window below it that says "iTunes has stopped working" and only gives me the option to close the program. I've uninstalled and reinstalled the program and that didn't work. What else can I try?

    Exclude your antivirus software's real time scanner from the iTunes folder.
    tt2

  • ITunes stopped working on windows 8 while closing the application

    while closing itunes it stopped working unexpectedly, i faced this problem for more than couple of times. last time when i tried to debug it using microsoft visual studio I got a result like " Unhandled exception at 0x77D2A94F (ntdll.dll) in iTunes.exe: 0xC0000374: A heap has been corrupted (parameters: 0x77D3E1E8). " what may be the problem? and how can I fix it?

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    It shouldn't really take that long to do, assuming it goes smoothly.
    tt2

  • ITunes 64-Bit stopped working on Windows 7

    After having my Laptop stolen I got a new HP with Windows 7 64-Bit. Installed iTunes 64-Bit and for the first 5 days it worked. Then iTunes wouldn't launch. Un-installed and used RegEdit to remove all traces, then re-installed to no avail. I'm in the habit of keeping Task Manager(TM) open at all times and I noticed that after trying to launch iTunes with no user interface showing or showing in the application tab of TM, that the iTunes executable is running under the processes tab. The problem is that I know iTunes should be a little over 100 meg in size, but it shows it as about 17 to 20 meg. I was also curious as to why the ITunes app appears with a space then *32.
    Does anyone know what's going on.
    BTW- Even though I could have sworn I disabled the automatic installing of updates, some did install and now I can't get any Restore Points to load.
    HELP!!!

    I'm in the habit of keeping Task Manager(TM) open at all times and I noticed that after trying to launch iTunes with no user interface showing or showing in the application tab of TM, that the iTunes executable is running under the processes tab.
    Some questions aimed at narrowing in on possible culprits.
    (1) Does your QuickTime Player launch, or do you get an error message of some kind when you try to launch that? If you do get an error message from the QuickTime Player (or it silently fails to launch too), by any chance have you installed a copy of the ACE Mega Codec Pack, or WinAVI converter, or any other such package that might have installed old QuickTime version 6.x componentry on the PC?
    (2) Try (by way of experiment) disabling the BonJour Service.
    In your Start Menu, right-click Computer and select "Manage".
    Expand "Services & Applications".
    Open "Services". (Maximise the window to better see what's going on.)
    Right-click the BonJour Service and select "Properties". In the "General" tab, set Start-up type to "Disabled".
    Restart the PC, and try launching iTunes again. Does it launch this time?
    If iTunes launches with the BonJour Service disabled, by any chance do you have a recent version of IOBit's Advanced SystemCare utility installed on the PC? If you do have ASC installed, try uninstalling and reinstalling ASC. Does iTunes launch without the BonJour Service having to be disabled, now?

  • Itunes stops working when i try to watch movies

    When I try to watch videos or movies through ITUNES it immediatly stops working, and shuts Itunes down.

    Try the following user tip:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • Everytime I open itunes I get a message saying itunes has stopped working and windows is looking for a solution

    Everytime I open itunes I get a message saying itunes has stopped working and windows is looking for a solution

    I have the same issue. An iTunes help page (iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support) suggested I hold down shift and control when clicking to open iTunes, which opens iTunes fine for me. That would mean the problem is in the third party plug-ins that work with iTunes. However, the help pages did not say what to do with the plug-ins once I knew that was the issue. The pages said to find the plug-ins and move them to the Desktop, which I did. That's where the help pages stopped, which is ridiculous. Does anyone know what to do from there?

  • I can't open Itunes on my laptop. "Itunes has stopped working. A problem causes the program to stop working correctly. windows will close the program and notify you if a solution is available" is the message. what is the problem here?

    I can't open my Itunes program in my laptop computer with windows 8. the message is "Itunes has stopped working. A problem causess the program to stop working properly. windows will close the program and notify you if a solution is available". I reboot  the machine, Uninstall and re install the  Itune program, stilll the same message pops up.

    The first thing to try is System Restore to take you back to a point in time when it did work. If that is not successful, create a new user on the computer. log in with that and see if ID will start. This will tell us if the problem is in the system/program or the user account.
    If it works in a new user account, see Replace Your Preferences and in addition to replacing the prefs, empty the InDesign Recovery folder that will be in the same location and the InDesign SavedData file.

  • TS1424 HELLO! whenever i try to access the itunes store from the itunes on my laptop i get this message: ITUNES HAS STOPPED WORKING a problem caused the program to stop working correctly. windows will close the program and notify if a solution is availabl

    for a few weeks i have not been able to access the itunes store from the itunes on my laptop. every time i click on it it tells me it cannot access the store...not sure why. and says this: ITUNES HAS STOPPED WORKING a problem caused the program to stop working correctly. windows will close the program and notify if a solution is available.

    I had this exact same problem.  I found this fix and it worked for me. 
    Step 1:
    Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll. 
    Step 2:
    Browse and past that file into C:\Program Files (x86)\iTunes.
    Hope this helps you.  I wish I could remember where I saw this originally so I could thank them.
    Good Luck.
    Anthony

  • My hard drive on my MacBook Pro stopped working and I had to replace the hard drive.  I cannot get my playlists and photos to appear in my iTunes and iPhoto.  Does anyone know how to resolve this?

    My hard drive on my MacBook Pro stopped working and I had to replace the hard drive.  I cannot get my playlists and photos to appear in my iTunes and iPhoto.  Does anyone know how to resolve this?

    Peace Lilly wrote:
    ...  Will I loose everything if I connect the iphone to the itunes as a new device?
    To avoid that...
    See these 2 Links...
    Syncing to a New Computer...
    https://discussions.apple.com/docs/DOC-3141
    Recovering your iTunes library from your iPod or iOS device
    https://discussions.apple.com/docs/DOC-3991

  • ITunes stopped working on Windows 7, 64 bit. Uninstalled and attempted to reinstall. Windows installer error....iTunes. 10.6.3.25

    iTunes stopped working on Windows 7, 64 bit. Uninstalled and attempted to reinstall. Windows installer error....iTunes. 10.6.3.25.
    Downloaded latest version onto desktop. Will not complete install.

    Many thanks.
    Let's try the following user tip with that one:
    "There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows

  • I keep getting this pop up message while in iTunes -- MobileDeviceHelper has stopped working -- How do I get it to stop?

    I keep getting this pop up message while in ITunes -- MobileDeviceHelper has stopped working -- How can I get it to stop?

    See Troubleshooting issues with iTunes for Windows updates.
    tt2

  • ITunes makes keyboard stop working?

    This is a brand new PC that was just built, running Windows 7 Professional (64-bit).
    I have tried 3 keyboards, one wired and and two wireless, all USB (this computer doesn't have a PS/2 connector). All of them are fine on other PCs. The keyboard works fine until I install iTunes, then it stops working. When I reboot, the keyboard works in the BIOS, but as soon as I get into Windows, it stops working again. If I uninstall iTunes, it's fine again. Reinstall iTunes, again, no keyboard.
    Any idea why this is happening, or suggestions for fixing it?
    Thank you!
    Cyn

    I have been using nvidia's TwinView for a long time, currently with two different monitor sizes. There is no need to do anything with udev if you have your xorg.conf set up properly. Here's what mine looks like, though you will have to adapt it according to your hardware.
    Section "ServerLayout"
    Identifier "Dual Layout"
    Screen "Screen0"
    EndSection
    Section "ServerFlags"
    Option "AutoAddDevices" "on"
    Option "AutoEnableDevices" "on"
    Option "AllowEmptyInput" "on"
    EndSection
    Section "Monitor"
    Identifier "Acer"
    HorizSync 30-81
    VertRefresh 56-76
    EndSection
    Section "Device"
    Identifier "GeForce 210"
    Driver "nvidia"
    Option "NvAGP" "3"
    Option "NoLogo" "1"
    Option "RenderAccel" "true"
    Option "AddARGBGLXVisuals" "true"
    Option "TwinView" "true"
    Option "SecondMonitorHorizSync" "24-70"
    Option "SecondMonitorVertRefresh" "56-75"
    Option "MetaModes" "1680x1050, 1600x900 @1600x900"
    Option "TwinViewOrientation" "RightOf"
    Option "WrappedFB" "true"
    EndSection
    Section "Extensions"
    Option "Composite" "true"
    EndSection
    Section "Screen"
    Identifier "Screen0"
    Device "GeForce 210"
    Monitor "Acer"
    DefaultDepth 24
    Subsection "Display"
    Depth 24
    Modes "1680x1050" "1600x900"
    ViewPort 0 0
    EndSubsection
    EndSection
    It is best to let as much as possible be handled automatically, but getting two screens working properly requires a bit of tweaking.

  • TS1424 I'm getting a message that indicates "Itunes has stopped working.  A problem caused the program to stop working. Windows will close the program and will notify you if a solution is available.  But I never get a response.  Can somebody help?

    When opening Itunes, after placing my ID and password, I'm getting a message that indicates "Itunes has stopped working.  A problem caused the program to stop working. Windows will close the program and will notify you if a solution is available.  But I never get a response.  Can somebody help?

    Same exact thing with me.  And no help from apple.  Just dropped nearly $600 and cannot get a decent working setup.
    Apple's only suggestion was to uninstall iTunes and Quicktime, and re-install... of course (the I.T. Crowd tactic).
    The crash happens only on iTunes store access.

  • ITunes keeps shutting down when I open it up.  The message says iTunes has stopped working.  A problem has caused the program to stop working correctly.  Windows will close the program and notify you if a solutions is found.

    iTunes keeps shutting down when I open it up.  The message says iTunes has stopped working.  A problem has caused the program to stop working correctly.  Windows will close the program and notify you if a solutions is found.

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    If you've already tried something like the above then try opening iTunes in safe mode (press and hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud Purchases. You may find that iTunes opens normally now.
    tt2

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