HT1657 My movie is frozen and will not move forward or backward. What to do?

My movie is frozen and will not move forward or backward. What to do?

You have 24 hours to watch the movie. Kill the app by double tapping the home button and then holding down on any showing app then close the movie. Open it back up and resume it from where you left off. Should do the trick.

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My phone is frozen and will not respond or turn off what do I do?

My phone is not recieving calls but I still get notifications when I get a text message. It also will not turn off and is on my settings app and can still be used as normal.

See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
But... if the Device has been Modified... this will Not necessarily work.

My built in mouse pad is frozen and will not move. I can't log in. Please advise.

Any suggestion?

1. Reset PRAM. http://support.apple.com/kb/PH4405
2. Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".
If this does not help, contact Apple.

HT4623 The update to iOS 7 is frozen at the Terms and Conditions page and will not move no matter what I click on. I cannot access my iPad as it is frozen on this screen.

The update to iOS 7 is frozen at the Terms and Conditions page and will not move, no matter what I click on. I cannot access my iPad as it is frozen on this screen. How do I remedy this nightmare?

Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
Then try updating the software again.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
No data is lost due to a reset.
Same advice helped this user for the same issue > HT1414 tried to update to latest iOS...: Apple Support Communities

Mail gave error message, failure to move e-mail to trash can. Mail has frozen and will not quit and is stopping a machine shutdown. Problem persisted even after power was trend off for a minute.

Mail gave error message, failure to move e-mail to trash can. Mail has frozen and will not quit and is stopping a machine shutdown. Problem persisted even after power was trend off for a minute.Iideas please

OS X: How to quit an unresponsive application using Force Quit
Back up all data. Rebuild the mailbox. Try to delete the message again.

HT201276 My mouse is frozen and will not click on the Cancel or Force Quit buttons. There is a box saying "Do you want to force Mail to quit? Can't move mouse ... it is frozen. Help???

My mouse is frozen and will not click on the Cancel or Force Quit buttons. There is a box saying "Do you want to force Mail to quit? Can't move mouse ... it is frozen. Help???

Use gift cards.

HP Color LaserJet Pro MFP M177fw makes horrible noise and will not move past initializing

Makes horrible noise and will not move past initializing.

Hi @HealthITLadyRed,
I read your post and see that the printer is making noise and is stuck initializing. I would really like to be able to help you resolve this issue.
I have provided some steps to try to see if we can resolve this issue.
Check and remove any packaging material inside the printer and toner.
Disconnect the USB/Network/FAX and power the printer on Standalone.
Do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
If the issue persists, perform a power drain by disconnecting the power cord from the back of the printer and keeping the power button pressed for 30 seconds and in case of a power switch keep the switch in ON position for 30 seconds before reconnecting the power chord.
Update the printer's firmware by a USB connection. Software and Drivers.
Select Option 2 and wait for the page to load and then select the link for firmware. This resolved the previous posters issue.
I can send a private message with another step to try.
In the forum beside your handle name just click on the envelope to view it.
How is the printer connected? (USB/Ethernet/Wireless)
What happened prior to this issue? (paper jam, changed toner) Any feedback would be appreciated.
Is this a new printer?
If you appreciate my efforts, please click the Thumbs up button below.
If there is anything else I can help you with, just let me know. Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Adobe Bridge CS5 is frozen and will not open files?

Adobe Bridge CS5 is frozen and will not open files?

Platform and OS?
In any event the Bridge forum is here:
http://forums.adobe.com/community/bridge?view=discussions

HT1553 my macbook pro is frozen and does not move from loading screen. Can you help?

my macbook pro is frozen and does not move from loading screen. Can you help?

Call Apple Support and schedule a appointment for a hardware check, or take it into a Apple Store.
We can't help you with that problem.
Good Luck

HT1414 My ipad has locked-up, it has frozen while running an app, and will not respond to any button, what do I do?

My ipad has locked-up, it has frozen while running an app, and will not respond to any button, what do I do?
It simply stays on the same screen image, and does not respond to anything. When I plug it into itunes, there is no indication of its presence.
The ipad's clock has also stopped.
eek

Try a reset:
Hold the Sleep and Home button down for about 10 second until you see the Apple logo.

My iPad is frozen and will not budge, My iPad is frozen and will not budge

My iPad is frozen and will not budge

Reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.

My iPod nano, 5th generation is frozen and will not respond. There is a charge, was just used 2 hrs ago, and has a song showing on the face but will not turn off or respond

MMy iPod nano 5th generation is frozen and will not respond. There is a picture of a an artist on it, it has a charge, was used fine 2 hrs ago, won't turn off ?..

Good Afternoon CPilkington1,
If your iPod nano is unresponsive, follow the troubleshooting steps below:
Apple - Support - iPod - iPod nano (5th generation) Troubleshooting
http://www.apple.com/support/ipod/five_rs/nano5gen/
If the issue is not resolved after following the steps outlined in the Troubleshooting Assistant, please reply to this post with additional information or any error messages that may appear.
Regards,
- Judy

HT1349 My iPhone 4S is frozen and will not turn on or off. Help??

My iPhone 4S is frozen and will not turn on or off. Help??

Press and hold both the Home and Power buttons until it restarts.

HT204406 I attempted to download iTunes match w/o success. Step 1 was fine. Step 2 gets stalled and will not move beyond 80%... Any suggestions for a solution? Why is iTunes stalling on step 2?

I attempted to download iTunes match w/o success. Step 1 was fine. Step 2 gets stalled and will not move beyond 80%... Any suggestions for a solution? Why is iTunes stalling on step 2?

Hi folks,
I found a solution in case your MATCH is still buggy...
JUST BOOT YOUR MAC HOLDING THE SHIFT KEY (until you see a progress bar).
Then in itunes disable and re-enable iTunes Match.
It should rescan all your library and eventually works.
At the end just reboot your Mac normally.
Best regards from Paris.
Nico

My iPod nano screen is frozen and will not respond. It shows the song which was playing is paused, but will not resume playing. I have held down all controls, and changed the slide switch, but nothing happens

my iPod nano screen is frozen and will not respond. It shows the song which was playing is paused, but will not resume playing. I have held down all controls, and changed the slide switch, but nothing happens

Hi Goofy Goat,
Welcome to the Apple Support Communities!
It sounds like you have done some great troubleshooting for your iPod nano that is not responding. In this situation, if resetting it did not resolve, I would suggest restoring the iPod back to its factory settings and then sync your content back onto it from iTunes. Please use the following article as a resource for restoring.
Restoring iPod to factory settings
http://support.apple.com/kb/HT1339
Have a great day,
Joe

HT1657 My movie is frozen and will not move forward or backward. What to do?

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