HT1657 my movie wouldn't load

My movie stopped playing at 52 minutes. Please tell me why I shouldn't have just downloaded the bit torrent for free, and had the whole thing work properly?

Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

Similar Messages

HT1657 rented movie, "error occurred loading this content."

will i get my money back or a credit?
I think the problem is that I have apple tv pre HD content.
so how can I get the SD without buying it 2x? can I get money back/credit?

It's common in the sense that you'll see this issue arise in the community from time to time, but in the context that the community is the place that users bring their problems it's probably similar to a broken shoulder which may be common at the hospital but not so common amongst the population that the hospital serves.
In many cases the problem can be solved by restarting the Apple TV (pull the power for best results) and/or restarting your router. Persistent problems may indicate a network issue such as interference locally or a slow download speed from your service provider. Try the restarts and see if that helps.

HT1689 I have bought a movie from iTunes it wouldn't load though cause of storage issues... Any way I could get a refund??

I have bought a movie from iTunes it wouldn't load though cause of storage issues... Any way I could get a refund??

Hi, Nselkhatib.
You can report a problem with the purchase via the steps in the article below.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
You can also report an issue with this movie by accessing your purchases history in iTunes on your computer.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Cheers,
Jason H.

Captivate 5 Movie won't load in any browser

Suddenly my Captivate version 5 movies will not load in any Browser.
I have 4 files
the html file, the swf file, the swf skin file, and file called standard
The .swf file will open in Flash but when I open the html file it will not open the movie. I don't know what has happened but it used to work.
Any help would be appreciated.
Leona

I found the answer to why my movie wouldn't play after publising.
Some smart user named nsukumar stated that if you used text animations it causes problems.
Sure enough, when I removed the text animation the finished results worked perfectly!
Thank you nsukumar where ever you are!

Using Apple TV for first time - to rent a movie. Logged in successfully - billing info updated. Keep getting message to log into Itunes on PC - movie won't load on TV

using Apple TV for first time - to rent a movie. Logged in successfully - billing info updated. Keep getting message to log into Itunes on PC - movie won't load on TV -
any advice?

3GB for a movie? That's almost equivalent to an original DVD.
Have you checked in the Recently Added playlist?
I think this is possibly linear. Select 'normal' in HB, iTunes accepts it; select 'high quality' in HB iTunes doesn't. I can't say why; I don't have any video that anywhere approaches 3GB in size. If that's how iTunes behaves I don't see you have too many options. You either select normal and it works, or you select HQ and live with playing the movie outside of iTunes.
I won't ask what movie because any help with illegally ripped copy protected DVDs is strictly prohibited by the Terms of Use so I'm assuming this is a 6 hour video of your puppy playing on the floor.

How to get a movie to be loading in background?

Hi, I posted this in the General forum, but it wasn't getting
much interest. I'm hoping someone here can help.
We're designing a portfolio site. It will have a fairly large
amount of large bitmap images that need to look really good.
I'll make another post to make sure I have the very best
optimization techniques down. But to keep quality up, some movies
may just end up being fairly large (though I'm not sure how 'large'
is defined these days with broadband).
- But I'm wondering if/how to have a movie(s) 'preload' in
the background so that when it is called up, it is all or mostly
loaded in the browser cache?
Basically, we've divided each of the sections of the
portfolio up into separate movies, with a various number of large
images each. These are called up when you click their text link in
the landing page area. I was hoping that as people hit the landing
area and are reading the text or looking over the links, a couple
of our larger-sized movies could be loading in the background so
they don't have to wait as long if/when they click the link to that
movie.
Thanks. This is a bit new to me, so I want to make sure it's
done as well and efficiently as possible. It needs to function and
look very professional.

Thanks for the reply.
Just a couple questions for clarification.
- Is loading these movies with an _alpha zero in our initial
'landing page' movie (which does not have a preloader) going to
cause this initial movie to have problems (with
slowdowns/chunkiness)?
- Are you saying to assign _alpha to the target within the
initial 'landing page' movie or to the movie you are loading?
- Any opinions on the efficiency differences between doing
this with the _alpha or the _level commands?
- Any other methods?
Thanks again for the help!

HT1498 It took 2 hours to download my rental, then when i go to play the movie it flashes loading and then authorizing. It stays stuck on authorizing. Anyone experience this?

It took 2 hours to download my rental, then when i go to play the movie it flashes loading and then authorizing. It stays stuck on authorizing. Anyone experience this?

Welcome to the Apple Community.
The first thing to check would be your internet download speed, you can do this at www.speedtest.net.
1080p HD movies require a recommended speed of 8 Mbps, 720p HD movies require a recommended speed of 6 Mbps, while SD movies require a recommended speed of 2.5 Mbps.

Just updated to 9.0.1 and all the bookmark icons disappeared. Also, tried to watch a gov.ca.gov webstream and it wouldn't load.

My previous version of firefox bookmarks had logos from the companies or government agencies attached to the names. The new version wiped those out.
Also, when I go to some websites I get a message that Firefox needs to be restarted in a 32-bit format. I'm on an iMac that already supports this.
Lastly, I used to be able to watch web stream live videos from the California Govenor webpage. Today's event wouldn't load from www.gov.ca.gov or www.calchannel.com. I have to use Safari to get this stuff.

Hi FamilyW,
You should take a look at [https://support.mozilla.org/en-US/kb/latest-firefox-issues this article] that discusses some of the issues with the latest build of Firefox.
There is some information in there that should help you to resolve your issue. Luckily, it is a very easy fix.
Hopefully this helps!

ITUNES MOVIE DOES NOT LOAD ALL THE WAY

"Skyfall" the movie will not load all the way through

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
Now launch your iTunes and see if it is working now.

Controlling parent movie from a loaded movie

> This message is in MIME format. Since your mail reader
does not understand
this format, some or all of this message may not be legible.
--B_3264494197_595630
Content-type: text/plain;
charset="US-ASCII"
Content-transfer-encoding: 7bit
Hi!
I have a swf file which I call "Stage" and it contains 3
scenes.
In scene 1 of Stage, I have another swf- "Info1." loaded on
level 10. I know
how to get Info1 to unload and load Info2 but what I am
trying to accomplish
is when I click on Info1, it loads Info2 and it also go to
Scene 2 of Stage.
Is there anyway I can do this?
I appreciate any input.
Thank you.
K.
--B_3264494197_595630
Content-type: text/html;
charset="US-ASCII"
Content-transfer-encoding: quoted-printable
<HTML>
<HEAD>
<TITLE>Controlling parent movie from a loaded
movie</TITLE>
</HEAD>
<BODY>
Hi! 
 
I have a swf file which I call "Stage" and
it contains 3 scenes. =
 
 
In scene 1 of Stage, I have another swf-
"Info1." loaded on level=
10. I know how to get Info1 to unload and load Info2 but
what I am trying t=
o accomplish is when I click on Info1, it loads Info2 and it
also go to Scen=
e 2 of Stage. Is there anyway I can do this? 
 
I appreciate any input. 
 
Thank you. 
 
K. 
</BODY>
</HTML>
--B_3264494197_595630--

Never mind - I was doing something very stupid and wasn't
calling the function as a method of a movie clip. I was simply
calling checkTarget(event) rather than
event.currentTarget.checkTarget(event); which seems to work.

[svn:fx-4.0.0] 13423: Fixing an OSMF bug where if it was off-screen, it wouldn't load up until the video was onScreen.

Revision: 13423
Revision: 13423
Author:   [email protected]
Date:     2010-01-11 13:19:43 -0800 (Mon, 11 Jan 2010)
Log Message:
Fixing an OSMF bug where if it was off-screen, it wouldn't load up until the video was onScreen. This was affecting effects, and we should load up the video as long as either autoPlay=true or autoDisplayFirstFrame=true, even if we're not on-screen.
QE notes: -
Doc notes: -
Bugs: SDK-24933
Reviewer: Kevin
Tests run: checkintests, Peter ran cyclone
Is noteworthy for integration: no
Ticket Links:
    http://bugs.adobe.com/jira/browse/SDK-24933
Modified Paths:
    flex/sdk/branches/4.0.0/frameworks/projects/spark/src/spark/components/VideoDisplay.as

Does the ext directory have the php_oci8.dll? In the original steps the PHP dir is renamed. In the given php.in the extension_dir looks like it has been updated correctly. Since PHP distributes php_oci8.dll by default I reckon there would be a very good chance that the problem was somewhere else. Since this is an old thread I don't think we'll get much value from speculation.
-- cj

I wanted to get this app from the app store but it wouldn't load the app after typing it in the search box

Hey apple or who ever is going to answer the question I'm about to give,
Anyway, my question Why isn't my app store working? Is there a glitch in the IOS 7 or something. But let me get into further detail about my situation. I wanted to get this app from the app store. When I click on the app everything is fine at first, but then i click on the "search button" and I type out the name of the app.And usually the name of the app would pop up to what it appears be a list of the names of each app, but that never happened. Then, I clicked "enter" or "search" and it wouldn't load after hours and hours. And then I decided to go to the settings and see whats up with the app. I scoll down and click on the "ITunes & App Store" with an arrow pointing right. Once I clicked it, it freezes. But I haven't updated my phone (its IOS 7 but theres an update for IOS 7.1 or something like that)
Regards,
Veronica M.

Veronica ...
Reset the device then try the App Store.
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
No data is lost due to a reset.
When you can, yes, there's an update available.
Tap Settings > General > Software Update

HT1723 Recently I bought a MacBook Pro, the first time I entered a disc into the disc dive it wouldn't load up in Itunes - just kept freezing; and the disc drive made a lot of noise, how can I fix this?

Recently I bought a MacBook Pro, the first time I entered a disc into the disc dive it wouldn't load up in Itunes - just kept freezing; and the disc drive made a lot of noise, how can I fix this?
I've had my mac for less than a month and for the first time I put in a disc. I can hear a laser sort of noise as well as the disc flapping about or a motor sort of sound? Sounds really bad to me :/
Someone please help!

Sounds like a hardware issue.
Did you buy the system from Apple? If so how recent is recent? If it is new you have 14 days to return it, not sure what the situation is with refurb systems. If it is over 14 days you should still have warranty support make an appointment at an Apple Store or contact Apple support.
If you bought it from someone other then Apple you will need to contact them.
good luck
regards

Shared music and movie library stops loading

The shared iTunes music and movie library stops loading on my ios devices.
iTunes 11.1.5 is set up for both home sharing and library sharing over my secured home wifi network. Home sharing between the mini that is running iTunes and my old Macbook works without any issues.
My ios devices can see and will eventually connect to the shared library but connecting is pretty slow unless the ios devices are in the same room with the mini.
After a few hours my ios connection to the shared music and movie library drops and stops loading halfway when I try to reconnect.
The ipad is running ios 7.1 and my iPhone is running ios 6.1.3.

Hi Jay Clay and Hagerty,
I'm in the same boat. I'm running iTunes 11.2.2 on a Macbook Pro (running 10.9.3) and iOS 7.1.1 on an iPhone 4s; so running the latest version of software is not the issue.
The username logs in correctly on all devices and I can actually see the iTunes library available to share on my device. From "Music" on the phone, I go to "More > Shared" and then select the library that is shared from my Macbook. So I know that the login information is correct.
The circular status wheel begins to load and gets halfway around before it stalls and does not resume. This process happens repeatedly, so it's reproduceable and consistent -- not a one-time issue.
I've tried restarting both systems, but the same problem ensues. I've also tried signing out and signing back into Home Sharing on all devices, which did not resolve the issue. I've read and followed all the recommendations in "Troubleshooting Home Sharing", but these really only offer solutions if you're not able to see the shared library; which is not the issue that I believe Jay Clay, Hagerty and I are having.
Some thoughts:
Could it be that the iTunes library is too large?
Could it be that Home Sharing times out if the library is not loaded in a set amount of time?
I've attached a screenshot of what I'm seeing on my iPhone, for your reference.
Also, here is the confirmation page I'm seeing in iTunes, so Home Sharing appears to be working.
Thanks in advance for your help!

If a movie is still loading since Wednesday will it still keep loading or do I need to start again from scratch?

Movie has been loading since Wednesday? Will it still keep loading or do I need to start again? Would I have to pay again?

AppleTV works better with fast internet connections.
To start near instantly you need:
8 Mbps for 1080p HD
6 Mbps for 720p HD
2.5 Mbps for SD
Test your internet speed at speedtest.net on a computer.
Much slower for a given qulaity and the movie has to 'buffer' which will could take minutes if you're close to the speeds, or hours/days if much much slower.
For example with a 4.5 Mbps I usually wait 30-40 mins for an HD rental to be available.
The black AppleTVs have no permanent storage and will lose a buffering rental if you use it to watch YouTube, local itunes content etc so best not to interrupt it when buffering or it has to restart.
However if it's been doing this for days it may be stuck (or your connection is very slow). Personally I'd restart the unit. I have interrupted a buffering video and found it to get stuck when restarting with recent software.
Is the 'time to watch' estimate changing?
If you've already started to watch it it's probably expired, if only rented and viewed the loading screen your probably ok (30 days to start watching, 1-2 days to watch once started (eg 1 in US, 2 in UK)).
If expired contact iTunes store via:
https://expresslane.apple.com
AC

HT1657 my movie wouldn't load

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