HT1657 my rental has error and will not download

i wish to have my money returned. How do i do that?

Hello Louise,
I would be eager to download a book I purchased as well.  I found a couple of resources that might help with downloading this purchase.
First, I recommend checking to see if the download was interrupted.  You can use the steps in this article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the book does not download after following the steps in that article, I recommend trying to download the book from the list of past purchases.  As long as you are signed in with the same Apple ID you used to purchase the book, you will not be charged again.  You can find the steps to do this in the following article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
If you are still not able to download the book, I recommend reporting this issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M.

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