HT1657 My rental movie is not playing, and I have 24 hours to watch it, and I did want to watch it tonight, can I get reimbursed?
My rental movie is not playing, and I have 24 hours to watch it, and I did want to watch it tonight, can I get reimbursed?
I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
Similar Messages
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My laptop has broken and i have been given a new one by apple - this has changed my serial number so my Adobe Ps,Ai etc are not working and say my licence has expired. How can i get this to work?
uninstall anything adobe 'migrated' to your new mac, clean and then properly install, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
if you need an activation count reset, http://helpx.adobe.com/x-productkb/global/service1.html -
I recently switched from att to my local cable company for internet service. After I did, I can no longer play my rented movies. They skip and pause every 20 sec. or so. I have windows. Does anyone know how to fix?
same sentiment of mine...
my vids wont playu no more.. they're just stored in my music files..
i want them all back!!
pls help!! -
I have successfully used Itunes to rent movies on this computer several times in the past. This time however after paying for the rental movies and being prompted to play it I recived the following error message.
We could not complete your Itunes store request. An unknown error occured (-42110) There was an error in the itunes store. Please try again later.
I have updated the itunes stoftware and attempted multiple times over the past 2 days but to no avail. Tech support gave me a link to an article with error messages but the one I have was not covered by their article.
Can anyone shed some light on this issue for me?
CheersTry the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
Hello, I downloaded a rental movie, watched the first 20 minutes with Apple TV and now I would like to restart and watch on my macbook... Itunes says it has been authorized by another device and will not play.
If you cannot resolve the issue which prevents you from playing it on the laptop, click here and request assistance.
(75593) -
ITunes Rental Movies Do Not Play in Front Row on Computer
Surely I cannot be the only person who would like to watch a rented iTunes movie on my computer using Front Row?
My iTunes library is on an external drive and when I open and browse Front Row, everything BUT the rented movies appear in my movie list. Purchased movies are there, video podcasts are there, home movies are there, just not the rented ones. Why is that?
I don't have an Apple TV, just a laptop an external drive and a desire to watch rented movies through an application designed to play ALL my media, not just select media.
And I haven't seen any info on Apple's website to indicate that rentals would not work with Front Row. And I do have all the latest Apple software updates.Front Row in Mac OS X 10.5.x (Leopard) has access to your iTunes and iPhoto libraries without launching those applications. You're right, rented moves don't appear in Front Row and there have been a couple of Front Row updates since rented moves became available. The only thing I can think of is that the rental terms can't be enforced when the movie is played in Front Row instead of iTunes. For example, Front Row's access to your iTunes library is really read-only. You can't delete files, apply ratings or change any other settings on the files in your library through Front Row. I think the way iTunes handles rental movies, the file has to be updated with some kind of tag when you start to play it so iTunes knows how much longer you have to finish playing it. So, it's doubtful Front Row will be able to do this. I don't think Apple has ever made a statement one way or the other about this, it's just my opinion.
-Doug -
HT1657 My rented movie does not play.
I rented a movie 2 weeks ago and it will not play. It just says the server can not be found.
JUst tried de-authoring followed by re authorizing in iTUNES store drop down menu. WORKED beautifully! MAC rocks...
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Apple tv movie will not play, though I have 1gig internet!
So today I experienced my first ever real issue with apple TV movie rentals. I downloaded the James Brown movie, Get On Up, and it would NOT start! It just keept telling me that it's ready to play in anything from between 11-27 hours! It's totally messed up because I have the fastest internet in the country, a 2012 apple tv with updated software, an apple airport extreme(ac version) and I'm running 5ghz wifi. I even have the apple tv box about 1 foot from my router! There is NO ISSUES with my gear!!! Everything else is working perfectly. I can even stream ALL my purchased HD movies through my apple tv with no lag at all.
Only when I try to watch a trailer or a movie, it will not play! I've been on support chat with apple 3 times to no avail, so APPLE..... WHF is up???also could be your HDMI cable......
from another thread.....so exactly what does your Apple TV say to you exactly, when it won't play the movies???
"If this is for the new ATV2, then the cable you use to connect to your TV must be HDCP capable. Some are. Some aren't. I bought a cheap one that was not and it didn't work. I bought a slightly more expensive one that was HDCP compliant and all is fine now.
From the ATV webpage:
Compatible with high-definition TVs with HDMI and capable of 720p 60/50Hz (see note 2)
Bottom of page.
Note 2: Requires HDCP when playing protected content.
https://discussions.apple.com/message/12577679#12577679 -
<Edited By Host>
Try deleting the entries from the Movies part of your library (i.e. where you are trying to play them) and see if you get the cloud symbol next to them for re-downloading in the Purchased link
As your screenshot shows your account id I've asked the hosts to remove it -
My daughter forgot her password and we took it to Apple for a restore. When they did that it wiped it clean except the email address and password attached. Now, she can not remember her id and password for login to even go through set up. So, does anyone know how to get passed this and reset that so we can start over completly? ty
It's good to keep the following in a safe place:
1. Apple ID
2. Apple ID password
3. iCloud ID
4. iCloud ID password
5. Answer to Secret Questions
6. Rescue email
7. Wi-Fi password
8. iPad passcode
9. Restriction passcode
10. Guided Access passcode -
My movie rental download was not completed and I was unable to finish the movie. I was charged for it. What can I do to rent the movie again without getting charged for the rental again?
kananga wrote:
To begin, what ADA-compliant options are available to work with a service representative? Good question, and one that I don't know the answer to. Does anything on this page help? Products & Services Overview | Verizon Wireless
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. Service is normally billed through the end of the billing cycle, whether service is provided or not. "Cancellations will become effective on the last day of that month’s billing cycle, and you are responsible for all charges incurred until then." After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. According to their legal docs, the "leagally billable amount" is through the end of the billing cycle. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online? You cannot pay online once the account is cancelled. You will be mailed a paper copy of the final bill, and you can mail a check, or possibly call in and pay over the phone. But online is no longer an option once the account is cancelled. -
I ordered a rental movie on my computer and want to watch it on my 1st generation apple TV and it is not showing up there...any suggestions?
I had same problem last night with a movie rental not showing up under the 'Rented' tab in iTunes/Movies on my iMac: as I had no other rentals, there was no 'Rented' tab at all.
In iTunes 11, the Downloads icon only appears next to the Search bar while there is an active download. Once any downloads are finished, the icon disappears. I had no icon so I had to assume the downloading had finished (in the previous UI you could check download progress even after they had finished).
My movie rental did, however, show up under 'Rented Movies' under the 'Movies' tab in iTunes/Devices/(select any i/device) so I knew it was somewhere in my iTunes. Yet, we couldn't access it via Apple TV.
I fiddle around for a bit, restarting iTunes, restarting the iMac, to no avail. Then I did a little housekeeping and moved a different movie I'd imported awhile ago, from the 'Home Videos' tab under iTunes/Movies. Under File/Get Info, the 'Media Kind' was incorrectly set to 'Home Video' so I changed it to 'Movie'. Thus the file was moved over into the Movies tab. Hey Presto! The Rented tab suddenly showed up, and there was my rented movie!
This is the second time a movie rental did not show up after downloading. Unfortunately my husband initiated the download so we figured he must've messed up somehow as he's not as familiar with iTunes as me. Hence we opted to download the movie under a different iTunes account, which worked the second time with no problem. Needless to say the invoice for the original download had no problem in finding us, hence we were effectively being charged twice for the same movie! We have to contact apple support (such a hassle) but hopefully they will understand the issue (that's the difficult bit) and they are usually good at refunding when they finally accept the customer is genuine in their claim.
In case anyone is tempted to critique my method, we download rentals through iTune on our computer as we had too many problems trying to rent via Apple TV. Often the movie was not available to watch for many hours after it was rented, even though we'd start 'download' halfway through the day and sit down at night to watch it! We have also had problems with movies that kept stopping during viewing because it wasn't streaming fast enough. We'd give some time and come back to viewing, only to encounter the same. One time we gave gave up and tried again the next evening, only to find the movie expired. There is meant to be 48 hours after you've started viewing to resume watching a movie. Apple's only response to this was to advise we needed a broadband internet connection to stream the movie - this was despite me already telling them we have broadband.
Anyway, I hope this helps anyone experiencing similar issues with movie downloads. -
Hi
I am having problems downloading 2 purchased movies. Cars 2 & Toy Story. I had it on My iPad, then after a while the movies would not play. I went to the apple store and they deleted it and told me that all I need to do is download it again. I tried what they suggested at the apple store, but I am still not successful. It continues to tell me there is a download error. Please help! Need these movies for my 3 year old!User to user forum.
Apple is not here.
You need to contact iTunes support:
http://www.apple.com/support/itunes/contact/ -
I just updated tosystem10.6.8. I am running Iphoto 08 version 7.1.5 Quick time movies will not open and play directly in Iphoto. When I move them to my desktop they play fine.Quick time 10.0 What do I need to do?
You need to download and install QuickTime Player 7 for Mac OS X v10.6.3 or later
OT -
I purchased a movie yesterday and started the download. The download seemed to hang up at about 90%. Finally, it showed that it was ready to watch, but the movie will not play. Download is apparently corrupt. How do I get a working version?
Depending upon what country that you are in (films can't be re-downloaded in all countries) then try deleting the film from your iPad and redownload it via the Purchased tab in the iTunes store app (or the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes).
If you aren't in a country where you can re-download films, or if you have problems with the re-downloaded version, then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.
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