HT1657 My rented movie does not play.

I rented a movie 2 weeks ago and it will not play. It just says the server can not be found.

JUst tried de-authoring followed by re authorizing in iTUNES store drop down menu. WORKED beautifully! MAC rocks...

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Rented movie does not play after download if not connected to the internet

rented movie does not play after download if not connected to the internet

Hello b noir.
Thank you for your interest in solving my problem.
What I did I opened iTune. I read the information about what does my computener need to play back a rented movie. My computer is okay to play back rental movies. So I went to the iTunes store, I searched for the movie I want to watch, i singned in into my Mac account and I bought the movie. The movie started to download to my computer, it took some time because I bought a HD version, but it never stop and after a couple of hours or little less the movie was in the Rented folder of my iTunes and also I checked to be sure that was in the movie folder. So, next day I open iTunes and click on the movie, it opens but I wait for five minuetes and never started to play back, so I tried several time and I looked for info in different internet forums but I couldn't find anything that help. So I posted the problem in this forum and also I called Apple. Apple contacted me and they let me to download the movie again. So I did it and now I will watch the movie later. Not sure if the movie will play back normally or if I am going to have the same problem. I'll keep you posted.
Apple representative did not know why this happened.
Thanks.

Rented movie does not play

Why does a rented movie not play?

I had the same problems.
There are two solutions...
a) Logout from iStore at Apple TV, Restart Apple TV, Login again
If this way won't work:
b) Restore to factory setting helps.

HT1657 what if a movie does not play

what if my movie does not play?

Could you walk us through what happens when you try to play the movie, please?

Rented Movies do not play

Rented movies do not play on my Windows7 computer. Neither can I transfer the movies to my iPod Touch. I get the message that "movies have already been transferred to another device" Any suggestions?

Kenneth Keen1 wrote:
Ipod does not play movies. Apple do not support people viewing movies they made on ipods made after 2006. The iPod is only for music bought from apple.
What on Earth are you talking about? Both the Classic and the Touch play movies.

HT1657 Rented movie does not download on Apple tv

Dear apple. You've done it again. You ruined our movie night. Rented movie, got all ready to start watching. Now the movie does not download. Wrong on your Sid as Internet works (100Mbps) and other content/trailers download swiftly.
I am extremely ****** of that this happened again. I have lost the past hour trying various things and now finding a way to get my money back.
Please up your game.

Thanks King_Penguin,
The fact that I logged into an apple.com site fooled me to believe that this was a 'report a problem' site.
I since found the 'report a problem' link.
Wasn't easy to find (could not find it on my apple TV or iPad) had to:
log into iTunes via laptop, and then
click on iTunes Store (right top);
click on account (quick link or at bottom);
select "see all' next to purchase history;
click on small arrow next to 'problem' purchase (movie rental for me);
click on 'report a problem' (at bottom);
click on 'report a problem again (now inside the purchase details) - redirect to browse
fill in details, and
submit.
As you can see quite a long process.
The long process and my missed movie night were the frustrating parts.
The reponse from Apple Customer Support was swift and extremely good - makes up for the frustration.

HT204370 rented movie will not play

rented movie will not play

Hi kubuki,
I'm sorry to hear you are unable to play your rented movie.
Follow the steps below to report this issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Cheers,
Judy

HT1657 My rented movie won't play

What happens if my rented movie won't play?

I have a similar issue. My Dell Latitude is running Windows Pro 8.1 and iTunes 11.1.3.8. It looks like it's playing, but it isn't.
Things seemed to work fine before the 8.1 update. I fear I will have to rollback to 8.0 because the sound no longer works on the computer unless you use the headphone jack.
Podcasts and music behave the same way, they appear to be playing, but the timer is not progressing for them either.
This may be the combination of 8.1 and 11.1.3.8

HT1657 My rental movie is not playing, and I have 24 hours to watch it, and I did want to watch it tonight, can I get reimbursed?

My rental movie is not playing, and I have 24 hours to watch it, and I did want to watch it tonight, can I get reimbursed?

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

HT1657 My rented movie won't play, but three chapters.

My rented movie won't play, but three chapters.

Hi Quigglejake,
I'm sorry to hear you are having issues with your rented movie.
The following information should help you with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Hope this helps ....
- Judy

Previously rented movie will not play!

I got Apple TV about two weeks ago. We rented a movie last weekend, which took about two hours to download. This was no big deal as this is about the standard length of time for an HD Movie. I checked this week, and it showed the movie as "rented, 21 days remaining". We sat down to watch the movie tonight and when we selected play, it said "ready to view in 2 hours 4 minutes". I thought once it was rented and downloaded( after the download is complete days in advance) you could watch it instantly. Is this not correct? Am I doing something wrong? If not, this Apple TV seems ridiculous and a waste.

Unfortunately AppleTV does not keep a download of the movie until you watch it.
It downloads enough (and sometimes the whole movie) to a buffer and when it calculates it has enough to let you watch at your internet connection rate it will say you can.
It only has a small amount of internal memory so if you use it in the interim to do other things that cached portion gets wiped without warning.
I think this is porr too as they should have a Settings option to allow a warning if the cached portion will be deleted by an action, and then the ability not to delete it.
Apple assume with this product that everyone has fast internet.
AC

Itunes rented movies will not play and gives me an unknow error -42110 can anyone help me resolve this issue?

I have successfully used Itunes to rent movies on this computer several times in the past. This time however after paying for the rental movies and being prompted to play it I recived the following error message.
We could not complete your Itunes store request. An unknown error occured (-42110) There was an error in the itunes store. Please try again later.
I have updated the itunes stoftware and attempted multiple times over the past 2 days but to no avail. Tech support gave me a link to an article with error messages but the one I have was not covered by their article.
Can anyone shed some light on this issue for me?
Cheers

Try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

HT1390 Rented movie will not play.

I downloaded a movie I rented but my computer will not play it. I have the options of using VLC (default), MPlayerX and Quick Time 7. As it was downloading, it began to play and then stopped and wouldn't start again. I waited until the movie had totally finished downloading and tried to play it and I had no luck in seeing it begin. I've played more recently released movies before and had no trouble. This one was from the 1990s. If it won't work, I'd like a refund.

Hi Earlda,
Welcome to the Support Communities!
The link below will get you in touch with the iTune Store Support team. They can review your purchase and account with you and will work to resolve your issue.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
- Judy

RENTED MOVIES WIL NOT PLAY

Last four movie rentals will not play. "An error occurred loading this content. try again later"

Did you rent them at the same time, because that would not be advisable.
What is your actual speed (speedtest.net)
Check istumbler or netstumbler to see if there's interference
Make sure you are on your ISPs DNS (settings - network - DNS - automatic)

Rented movies do not play in iTunes.

Its just a black screen and the time counter wont move. The rented movies play fine on my iPad, also purchased movies/tv-shows plays fine. This all happened after installing Lion. Someone with similar experiences? Or with any sollutions?

You did try tapping on one of them in that list in the iPod app! This has happened to me and I was able to start the movie from there. You could try restarting the iPad, go into the iPod app and try again.
Now I'm stumped unless it is a corrupt download. You did download right onto the iPad - correct? If you downloaded in iTunes, there is a Move tab or function that you have to select to transfer the movies to the iPad when you sync. They just don't sync over without selecting move.

HT1657 My rented movie does not play.

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