HT1657 Rental disappeared overnight before viewing.

I rented a movie while in a hotel room on my ipad, and the movie never finished downloading overnight. When i woke up the next morning, the rental was gone, and I never got a chance to view it. Since it never finished downloading, and the download disappeared, I didn't expect it to show up on my itunes bill, however, it did. I understand it's not apples fault the hotel connection was too crappy to support the download, but I do expect them to allow me to continue downloading it later. How can I restart the download?

As far as I know, you will need a computer to download the rental since it no longer shows as a download on the iPad. The iPad has no option to check for available downloads while a computer does.

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HT1657 Rental disappeared

I rented a movie from iTunes, it downloaded but now it's disappeared. I had it syncing to my iTouch, but it was accidently disconnected before it was complete. Then after re-syncing it was somehow removed. How can I get it back?

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

HT1657 Rentals disappear after iOS7 upgrade.

I had 2 unwatched rentals on my ipad, but after I did the iOS7 upgrade they are no longer there. Am I able to download them again without being charged?

Rentals are a one-time only download so if they are no longer on your iPad you will need to try the 'report a problem' page to contact iTunes Support and see if they will grant you a re-download : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT1657 Can i get a refund for a rental i didn't view before the expiration date?

Can i get a refund for a rental i didn't view before the expiration date?
I wasn't able to tranfer the movie to the ipad, and couldn't view it on my pc.

All purchases are considered final, but you can try contacting iTunes support and see if they will give you a refund or credit : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT1657 I unplugged my apple tv and when i plugged it back in, my movie rental disappeared. How can I get it back?

I unplugged my apple tv and when i plugged it back in, my movie rental disappeared. How can I get it back?

Hi mk112,
Thank you for visiting Apple Support Communities.
If you can't see the past movie and show purchases on your Apple TV, please make sure you are signed in with the Apple ID you used to purchase them.
Download past purchases - Apple Support
Before you begin
Sign in with the Apple ID that you used for the original purchase. Use these steps to see which Apple ID you used to download an item.
See if the content is available for redownload. Previously purchased items might not be available if they're no longer on the iTunes Store. If you changed your Apple ID from one country to another, you can’t download items you purchased in a previous country.
If you're using Family Sharing, you can use these steps to download your family member's content.
Play previous purchases on Apple TV
Movies and TV shows
On the Apple TV main menu, choose Movies > Purchased or TV Shows > Purchased.
Select the item you want to view.
Choose Play.
Take care,
Nubz

My movie rental disappeared without watching it.

My movie rental disappeared. I had it on my iPad 2 for the past 10 days. I went to watch it today and suddenly it is gone. And I can't seem to get it back. It no longer appears in my history and it can't be found on my computer either. (I had never transferred it to my computer though .... I only had the rental on my iPad 2.)

Before we can answer, are you talking about iTunes? Or some other store?
If it's non-iTunes, contact the provider. Nothing we can do about it here.
If you rented it on iTunes, did you get an email confirming that? Did you begin to watch the rental? If so, you only get 24 hours in the USA to finish it (and 48 hours outside of USA).
Here are the rules:
http://support.apple.com/kb/ht1657
If you didn't, and you have the email receipt from Apple, there's a link under every purchase that says "Report a Problem." Click on that, and explain what happened. They can tell if you started the movie, so don't expect a positive resolution if you started it.

Why do items (folders) I place in the sidebar disappear overnight? Seriously, Yosemite?

Why do items (folders) I place in the sidebar disappear overnight? Seriously, Yosemite?

Do a backup.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.finder.plist. Move the .plist to your desktop.
Re-launch Finder by restarting the computer and test. If it works okay, delete the plist from the desktop.
If the same, return the .plist to where you got it from, overwriting the newer one.
Thanks to leonie for some information contained in this.

Memory on phone has disappeared overnight!

Hi
I have the 6300.
It has a built in memory card which has disappeared overnight.
Does anyone have any ideas?
Much appreciated.
Thanks

Whoa! Maybe someone has sneaked in to your phone.

Why is it taking so long to download films rentals from Itunes before it only took 20 mins ,whenI have a good internet connection?

Why is it taking so long to download film rentals from Itunes ,before it took 20 mins when I have a good internet connection.

If you have anti virus software installed, disable that.
Turn off the Firewall in System Preferences > Security & Privacy
Check your internet speeds just in case > Speedtest.net - The Global Broadband Speed Test
Try not using other applications that require downloading files while downloading media from iTunes.

I am getting this response when I am trying to open a file: Before viewing PDF documents in this browser you must launch Adobe Reader and accept the End User License Agreement, then Quit and relaunch the browser." What do I do?

I am getting this response when I am trying to open a file: Before viewing PDF documents in this browser you must launch Adobe Reader and accept the End User License Agreement, then Quit and relaunch the browser.” What do I do? I have opened this up in the past without a problem.

Back up all data.
If Adobe Reader or Acrobat is installed, there should be a setting in its preferences such as Display PDF in Browser. I don't use those applications myself, so I can't be more precise. Deselect that setting, if it's selected. Otherwise do as follows.
Triple-click anywhere in the line of text below on this page to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have "Adobe" or “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present. The same goes for a plugin called "iGetter," and perhaps others.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

I was ALWAYS able to open Adobe Reader items on my IMAC but just recently it is giving me a message stating "Before Viewing PDF documents in this browser you must launch Adobe Reader and Accept the End User License Agreement, then quit and relaunch the br

I was ALWAYS able to open Adobe Reader items on my IMAC but just recently it is giving me a message stating "Before Viewing PDF documents in this browser you must launch Adobe Reader and Accept the End User License Agreement, then quit and relaunch the browser. When I download Adobe Reader for MAC it does not give me an option to except and Agreement I am using OS 10.9 HELP ASAP!!

lindsey k wrote:
Before Viewing PDF documents in this browser you must launch Adobe Reader and Accept the End User License Agreement, then quit and relaunch the browser.
And... did you do what the message tells you?
lindsey k wrote:
When I download Adobe Reader for MAC it does not give me an option to except and Agreement
Nothing to do with the download; you need to open Adobe Reader once after the install is complete, and accept the EULA.

My file names have disappeared in grid view. Thery have been replaced with a dark bar along the bottom of the previews. If I toggle using the command u it hide the bar but I still can't see the file name. In list view all the file names are OK.

My file names have disappeared in grid view. Thery have been replaced with a dark bar along the bottom of the previews. If I toggle using the command u it hide the bar but I still can't see the file name. In list view all the file names are OK.

The dark bar is caused by the option "Show metadata below image".
Check the settings for the metadata overlays in Grid view (basic and expanded) by clicking the little "badge" icon below the Browser and selecting "Edit". Is the filename still enabled in the list? And in a high enough position to have precedence for other metadata tags, if the space does not suffice to show all selected tags?
Regards
Léonie

I keep getting this message: "Before viewing PDF documents in this browser you must launch Adobe Rea

I keep getting this message after the download: "Before viewing PDF documents in this browser you must launch Adobe Reader and accept the End User License Agreement, then Quit and relaunch the browser."
I am not getting anything about accepting the EULA. GRRR!! Please help!!! I need to use this program.!!!
I don't understand how to do this.??

Mac HD/Applications
Double click the Adobe Reader App
Accept the agreement
Relaunch Safari

Before viewing PDF documents in this browser you must first launch Adobe Reader and accept the End User License Agreement, then Quit and relaunch the browser.

Using Google Chrome, when attempting to open a PDF document, the following message appears:
Before viewing PDF documents in this browser you must first launch Adobe Reader and accept the End User License Agreement, then Quit and relaunch the browser.
On my Mac, there is no way to just open Adobe Reader and accept the ELUA.

Hi Wade Perkins,
Please refer cant view pdf in browser.
Thanks.

I get a message "before viewing pdf documents i must launch adobe reader and accept end user licence

I get a message "before viewing documents in this browser you must launch adobe reader and accept the end user licence agreement then quit and relaunch the browser". How do I do this?

Just launch Adobe Reader. Assuming you are on a Mac, all apps are launched from Applications.

HT1657 Rental disappeared overnight before viewing.

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