HT1657 Rental Movie problem

I downloaded a rental movie to my PC and then attempted to transfer it to my ipod, it disappeared from my PC but never arrived on my ipod. I checked the video app but nothing there.

Hello Thinkingzen,
I would suggest contacting the iTunes Store support directly if you were not able to watch the film.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase'
http://support.apple.com/kb/ht1933
All the very best,
Sterling

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HT1657 rental movie issue

When i turn ipad off (e.g. to get on a flight), rental movie will not resume. Message is cannot open. Moive is well within 48 hour rental limit. How can I watch rest of movie?

Perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

HT1657 Rental movie disappears from PC after transfer and never shows up on iPad

Article says I can transfer movie rental from my PC to my iPad (1) and that it can only exist ion device at a time. I transferred the movie, it disappeared from my PC (in Rentals catregory), but never showed up on my iPad. What now?

Thanks for replying. I tried your solution also but it didn't help. Apple gave me a 2.99 credit to my account and told me to download it again. Next time I'll download it on the device I want to watch it on, so I won't have to worry about transferring it. Apple needs to make this whole process more user friendly. I am far, far from a novice, but I am a Windows guy, not a MAC guy. Even so, I felt like a novice user having to hunt and peck just to be able to try and transfer the movie. Once I did it, and I probably could not duplicate what I did because it was just luck, the movie disappeared. I was surprised they came back with a credit so quick. Thanks again.

HT1657 rental movie on iTunes not playing

I just rented a movie and it wont play...suggestions? I have all the updates done. I tried restarting my computer and nothing...

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

Ipod Rental Movie Problem

I was downloading a movie *note:at the time the movie was 3.4 gb i only had 2.78 gb* and the movie was processing and it was processing for atleast 20 minuetes when i decied to go to video and take a look i pressed the icon that shows you how much is left on the download and the whole thing just shut down Now when i oress it it says its rented but not downloaded so i go to the itunes store and downloads but its not there and when i go to the movie it says watch and takes me to the video now i deleted space for the movie because now i have 3.9 gb left in my ipod so i have room for the movie now BUT I NEED HELP PLZ RESPOND

Delete/free up space on your iPod and then contact iTunes and request a free redownload/reset rental time
How to report/refund an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

Rental movie problem

I rented a movie for my i pad through i tunes but at the beginning the download was interrupted. if i go to re install it itunes says that I already purchased it. I still do not have it on my I pad. What should I try next?

You onlt get one download. Contact support if you can't get the movie to play.

HT1657 rental movie frozen, what can I do?

I recently rented The Dark Knight Rises and it only shows up 1:15:41 up it and I would like to see the rest of what I paid for

Do you mean in Safari ? If so try clearing its cache : Settings > Safari > Clear Cache (and Clear History)
If that doesn't work then try closing Safari completely and then re-open it : from the home screen (i.e. not with Safari 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Safari app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
A third option is a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

HT1657 I downloaded a rental movie utilizing my laptop. When I went to find it via Apple TV, that is associated with my iTunes account, I couldn't see it. This has happened before and it sort of popped up later. No such luck this time. Operator error.

Help Please!!!! When I download rental movies from iTunes, via my MacBook Pro, I cannot see them to watch them on Apple TV or the MBP. Is it me or something glitchy that I have no control over? Thanks for your assistance.

Hello FeedUpUser,
Thank you for the question. When you purchase a rental, you can view it on one device at a time:
Can I play my rental on more than one device?
If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV (1st generation), iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4 or later, iPod touch (4th generation or later), or Apple TV). Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.
If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer.
iTunes Store: Movie rental frequently asked questions (FAQ)
http://support.apple.com/kb/HT1657
If you are using a first generation Apple TV, you can transfer your movie to the Apple TV using the steps in the section titled "Transfer a rental from your iTunes library to iPod, iPhone, iPad, or Apple TV" in the following articles:
iTunes 11 for Mac: Rent movies from the iTunes Store
http://support.apple.com/kb/PH12291
iTunes 11 for Windows: Rent movies from the iTunes Store
http://support.apple.com/kb/PH12499
If you have a second or third generation Apple TV, you can use AirPlay to play the rental through your Apple TV. You can find the steps in the following article:
iTunes: Using AirPlay
http://support.apple.com/kb/HT5922
If you have not been able to view your rental, I recommend reporting the issue:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M.

HT1657 My movie -- safe House -- froze/stopped with 57 minutes left to play. How can I get the rest of the movie to play or how can I delete it from my iPad and download the rental again?

My rental movie -- Safe House -- stopped/froze with 57 minutes leftnto play. How can I watch the rest of the movie, or delete it to download it again?

Welcome to the Apple community.
Have you tried stopping the movie and trying to start it again.
Unfortunately you cannot re-download rentals. If the problem continues, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

HT1657 My rental movie is not playing, and I have 24 hours to watch it, and I did want to watch it tonight, can I get reimbursed?

My rental movie is not playing, and I have 24 hours to watch it, and I did want to watch it tonight, can I get reimbursed?

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

I download a rental movie and don't want to finish the downloading but I Use the report a problem link in your account history...but i didn't get any answer from Apple

I download a rental movie and don't want to finish the downloading but I Use the report a problem link in your account history...but i didn't get any answer from Apple

The posted did what this said:
How to report an issue with Your iTunes Store purchase
The link includes the statement:
"The iTunes Store's Customer Support team will contact you as soon as possible, typically within 24 hours."
Applelover1 wrote:
Usually Apple won't respond, instead they will just fix the problem you have suggested if it is a problem that persists in other user's computers. What problem did you report? Did you ask for them to respond?

HT1657 unable to remove rental movie

I have a rental movie on my iPhone that will not remove. Any suggestions?

Hey there Michyde44,
Thank you for your question! It sounds like your rental was downloaded but did not play correctly. If you did not get to watch your rental, I would report the issue to our iTunes Store support directly with the following article about what happened:How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Thank you for using Apple Support Communities.
All the best,
Sterling

HT1657 My rental movie downloaded in 43 minutes. Where do I go to play it. When click on rent so that I can play it a pop up message says are you sure you want to rent it again? What wow question. iTunes can not figure that this movie has not even been pl

I rented a movie in itunes n it took 43 minutes to download. So where do I click to play my rental movie? When I click on rent a pop up says that this movie has been already rented. So where is my rental movie n where do I go to click on play?

If you select the Movies part of your iTunes library, is there a rental tab shown on it ?

HT1657 How do I delete a rental movie that will not load on my iPad

How do I delete a rental movie that does not load

Have you tried swiping across the progress bar and see of a delete button comes up that way?
Or try Settings>General>Usage>Storage>Videos. If the movie appears in the setting, try the edit button in the upper right corner.
You can also try resetting the iPad and then see if you can delete the download.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

TS3297 I have a problem with a rental movie

I rented a movie, I paid, it was approved. While it was downloading, I pressed play and the movie started playing even when the download wasn't finished. Now it's telling me that my rented movie is expired and the rented movie cannot download anymore. Now I just paid for nothing and I cannot watch my rental movie, what should I do? Plus, I can only call iTunes Store at 8:00 am ... I need help ASAP! Thanks.

the iTunes support guys can be reached by email too. check out the link below
https://getsupport.apple.com/ServiceOptionAction.action

HT1657 Rental Movie problem

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