HT1657 Rented a movie that did not fully download in 24 hr period

I rented a movie on Apple TV. While watcing the movie, it would freeze and the screen said it was loading.  I was unable to watch the entire movie during the 24 hr period because it was loading until it expired.This never happened before. What can I do? Can I get Apple to download it again? Can I get a refund? I don't want to pay to rent the same movie and have this happen again.

Go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards.

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