HT1657 Rented movie does not download on Apple tv

Dear apple. You've done it again. You ruined our movie night. Rented movie, got all ready to start watching. Now the movie does not download. Wrong on your Sid as Internet works (100Mbps) and other content/trailers download swiftly.
I am extremely ****** of that this happened again. I have lost the past hour trying various things and now finding a way to get my money back.
Please up your game.

Thanks King_Penguin,
The fact that I logged into an apple.com site fooled me to believe that this was a 'report a problem' site.
I since found the 'report a problem' link.
Wasn't easy to find (could not find it on my apple TV or iPad) had to:
log into iTunes via laptop, and then
click on iTunes Store (right top);
click on account (quick link or at bottom);
select "see all' next to purchase history;
click on small arrow next to 'problem' purchase (movie rental for me);
click on 'report a problem' (at bottom);
click on 'report a problem again (now inside the purchase details)  - redirect to browse
fill in details, and
submit.
As you can see quite a long process.
The long process and my missed movie night were the frustrating parts.
The reponse from Apple Customer Support was swift and extremely good - makes up for the frustration.

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    The fact that I logged into an apple.com site fooled me to believe that this was a 'report a problem' site.
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