HT1657 Rented movie refund

I attempted to rent a movie on iTunes, but the Apple server kept crashing returning 'unknown error (50)' and therefore stopped me from downloading the rented movie. I have tried 11 times and have given up as I keep returning the same error. All other internet connectivity is working fine, and have found the movie on a rival website to stream. I now wish to seek a refund, how do I do this?

http://www.apple.com/support/contact/

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HT1657 Rented movie in iTunes and it won't download. It has been downloading for 2 hours now.

Rented movie in iTunes and it won't download. It has been downloading for 2 hours now.

I had the same problem. Movie never completely finished downloading so we went to bed. Next day, no movie. Credit card was charged. Question now is where is my refund....

Rented movie refund

I rented movie "Margin Call", transferred to my iPad for a trip, did not view movie and when I tried to transfer back to computer the movie disappeared. Never began movie on iPad. How do I get movie back or refund of rental fee?

http://www.apple.com/support/contact/

HT1657 Rented movie purchased but not downloaded

I keep renting movies on my iPad but then when I go the the movie app, the movie appears in grey, not playable, and it says that the movie needs to be downloaded.
However it appears nowhere neither on the iPad nor on my mac...
Where is it?
I paid for it and it is not viewable!!

Got a response from apple customer service
Besides the fact that they are reasonably nice or sent me to the FAQ section of the apple site (dooh!!) the best they could do was refund me on my 2 rented but unwatchable movies with credit for my next rentals...
Additional frustration: I need to wait for 2 weeks for the credit to hit my account if I want to redownload these same 2 movies...

HT1657 Rented movies available without Internet?

When watching a rented movie from the iTunes Store, do I have to have an Internet connection in order to watch the movie? For example in airplane mode or when offline would I be able to view the rented movie?

Welcome to the Apple Community.
If you rented the movies, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

HT1657 Rented movie on Apple TV (2nd gen.) unavailable?

When I go to play my rented movie on Apple TV (2nd gen.) I get the message the movie is unavailable, try again later. It's been unavailable for over a week now. How do I get credit or make it play?

You can either wait until later or go to expresslane.apple.com and seek help there.

HT1657 Rented movie froze

My rented movie froze 1/3 of the way in and will now longer play beyond that point, how do I fix it?

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

HT1657 Rented movie. Movie started. Movie stopped. Cant download rest of the movie. Yes, I have working internet

Rented Movie. Movie Started. Movie stopped. Can't download rest...

Same problem here. I am from Brazil. Started to watch Gravity, then stopped last 18 minutes to finish. Sign out my iTunes account, sign in back and...they ask me for a new rental to watch! What? But in the bottom side they say my rental is valid within 48 hours.

HT1657 Rented movie, but had to reimage to fix system issue, how can i re download movie

Rented movie, but had to reimage to fix system issue, how can i re download movie

You will need to try contacting iTunes Support and see if they will grant you a re-download of it http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT1657 Renting movies from iTunes without in-home Internet

I don't have Internet at home. Can I download the movie on my laptop and watch it at home later or is the movie streaming?

Rented movies are downloaded and once completely downloaded should play without an Internet connection. But in some cases, the common factor of which I have yet to determine from the various reports, iTunes insists on connecting to the iTunes Store when you go to play the rental. So while it's probable that you will have no difficulties, you may not be able to play the rental when you get home.
Regards.

HT1657 rented movie audio stopped at around 30 minutes!

the audio on movies i rent stops after about 20-30 min of watching? the video continues.. it happens during dowmload and after it is complete..anyone have a clue?

Hello rockdoggy,
It sounds like you are renting movies and the audio will stop about 30 minutes in. I recommend the troubleshooting for Windows 7 in the following article:
iTunes and QuickTime for Windows: Audio does not play or plays incorrectly
http://support.apple.com/kb/ts1362
Also, if you have not been able to finish watching a rental because of this issue, I would also report an issue to our iTunes Support team directly:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
All the best,
Sterling

HT1657 rented movie not in itunes

I rented a movie and it started downloading. When I came back later I could not find it in itunes. I figured it just didn't download, but when I went to rent it again I got the message that I had already rented the movie. Any suggestions where I could possibly find the rented movie or how I should handle it? Thanks!

iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725

HT1657 Rented movies won't play on IOS 7.0.4!

I have been trying to rent movies on my newly updated iPads 4 Gen and it won't download fully and won't play back. I have tried everything from doing a force start up to restarting my router and nothing helps. I have to check my memory and I have about 7 G and still I cannot download and play back. The sole reason why I bought this iPad was for HD movies. I don't have a computer to open iTunes up and transfer from there. Before these updates I was able to rent and buy movies without a problem!

If it has the cloud symbol then that indicates that it's in the cloud and not on your phone, but is available for redownloading - if you go into Settings > iTunes & App Store and turn Videos 'off' (under the 'Show All' heading) it should stop it showing in the Videos app. What you can redownload will still show in the Purchased tab in the iTunes store app.

HT1657 Rented movies won't play on MacBoook anymore ***!!!

Rented movies used to play now they won't .... Just a black screen......I'm going crazy!! Please help

If it has the cloud symbol then that indicates that it's in the cloud and not on your phone, but is available for redownloading - if you go into Settings > iTunes & App Store and turn Videos 'off' (under the 'Show All' heading) it should stop it showing in the Videos app. What you can redownload will still show in the Purchased tab in the iTunes store app.

HT1657 Rented movie does not download on Apple tv

Dear apple. You've done it again. You ruined our movie night. Rented movie, got all ready to start watching. Now the movie does not download. Wrong on your Sid as Internet works (100Mbps) and other content/trailers download swiftly.
I am extremely ****** of that this happened again. I have lost the past hour trying various things and now finding a way to get my money back.
Please up your game.

Thanks King_Penguin,
The fact that I logged into an apple.com site fooled me to believe that this was a 'report a problem' site.
I since found the 'report a problem' link.
Wasn't easy to find (could not find it on my apple TV or iPad) had to:
log into iTunes via laptop, and then
click on iTunes Store (right top);
click on account (quick link or at bottom);
select "see all' next to purchase history;
click on small arrow next to 'problem' purchase (movie rental for me);
click on 'report a problem' (at bottom);
click on 'report a problem again (now inside the purchase details) - redirect to browse
fill in details, and
submit.
As you can see quite a long process.
The long process and my missed movie night were the frustrating parts.
The reponse from Apple Customer Support was swift and extremely good - makes up for the frustration.

HT1657 Rented movie refund

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