HT1657 Rented movie says its downloaded but won't let me play it and not in library

We downloaded a movie but can't "play" it. No option to play

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not downloading properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

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Its says its downloading but its not moving further. its seems like its not downloading

its says its downloading but its not moving further. its seems like its not downloading

It takes a while to get going. If you see no movement for about half an hour restart and it should begin the DL.
YOu should at least see a loading bar under your Launchpad icon.

Hi, i am a littl confused as I logged into creative cloud and bough the in design plan for a year but i cant seem to donwload it... there is a window that pops up and it says its downloading but its taking forever? any advice?

hi, i am a littl confused as I logged into creative cloud and bough the in design plan for a year but i cant seem to donwload it... there is a window that pops up and it says its downloading but its taking forever? any advice?

Hi Dima,
Please refer to the help documents below:
Troubleshoot Creative Cloud download and install issues
Error downloading, installing, or updating Creative Cloud applications
Regards,
Sheena

HT4623 im trying to updat emy phone to the new software it says its downloading but then doesnt update and reboot my phone to update it , keeps sayin errror how do i sort this ?

hi there i wonder if anyone can help me im trying to update my phone to the new software 7.2 an it says its downloaded but then doesnt rebot my phone to complete the update it just says there an error an throws me out !! any help on this ?

gemsmobiletans wrote:
my phone does not have software update option on it.
If you have iOS 4... See Here...
http://support.apple.com/kb/HT4972
OR...
Connect to iTunes on the computer you usually Sync with and “ Check for Updates “...
If an Update Appears Install it... if not... you are up to date for your particular Device...
See the Using iTunes Section Here...
How to update your iPhone, iPad, or iPod touch
Make sure you have the Latest Version of iTunes Installed
iTunes free download from www.itunes.com/download
Note:
The Current iOS for the iPhone 4s is iOS 7.

HT203167 Cant find downloaded rental film. ITunes says its downloaded but nothing in download screen

Cant find downloaded rental film. ITunes says its downloaded but nothing in download screen

If you've downloaded it on the iPad then it should be in the Videos app (iTunes on the iPad is just the iTunes store) :
If you can't find it in there then have you got a film age rating set in Settings > General > Restrictions that is hiding it ?

I downloaded my first book on iBooks and says its downloaded but its not there

I downloaded my first book on iBooks and it says its downloaded but its not in my library.

Did you check on the device you downloaded it on? Did you actually purchase and download the book on your iPad? If so, did you check in the iBooks app? If you downloaded the book on iTunes, did you sync your iPad using iTunes and then check the iBooks app?
You did purchase the iBook at the Apple iBook Store, right?

My macbook will pair with device and say its connected but won't connect

my macbook will pair with a bluetooth device and say its connected but won't connect

You need to supply more specifics. The device(s) need to be identified.
Barry

HT4623 I am trying to update my ipad mini to ios7 the update says its downloading but nothing is happening what can I do?

I am trying to update my ipad mini to ios7 the update says its downloading but nothing is happening what can I do?

Reset iPad and continue with update.
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.

TS1398 Hello, my iPod touch is not working right. It says its connected but if I select App Store, safari and other apps that require wifi pops out a note saying either"error loading" or "cannot connect to iTunes Store" and would exit the app automaticall

Hello, my iPod touch is not working right. It says its connected but if I select App Store, safari and other apps that require wifi pops out a note saying either"error loading" or "cannot connect to iTunes Store" and would exit the app automatically. Please help.
Thank You.

See:
Can't connect to the iTunes Store

HT1657 Some movie rentals will download but there is the odd Rental that won't. how do I get those ones to work?

Some movie rentals will download but there is the odd Rental that won't. how do I get those ones to work?

+I've tried some suggestions online, but most suggest that the problem is with available media--I don't think that's my problem. Any suggestions?+
You don't have enough media.
Move your IN point a few seconds into the clip, and then drop it into the timeline.
Now apply dissolve
Niel

I rented the movie "The Croods." It downloaded, but it wont let me play it. How do i get it to play?

I rented the movie The Croods. I downloaded it after i payed, but it won't let me play it on my apple TV or my computer. How do i get this movie to play?

Hi brendajaqueline,
If you set up a Rescue email address:
Go into Manage Your AppleID, https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/, select Password and Security, and click the first option (see below), and you will be able to proceed from there..... (I HOPE the first button is showing for you!)
Reset your password
You can change or reset the password for your Apple ID account by providing some information.
Select your authentication method.
Email authentication: To access your information, we will send an email to the rescue email address on file for you.
Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.
If you did not set up a Rescue email address:
1. Go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
   Then select 'iTunes Store', and on the next screen select 'Account Management'
   Next choose 'Forgotten Security Questions' and fill in that you'd like your security
   questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....
Cheers,
GB

Tried to load application bible. Says its installed but won't open

Tried to load application bible. Says its installed but it won't open. Can anyone help?

Well, to what location did you actually download it? Waht operating system? You need to eitehr mount the image or run teh installer *.exe.
Mylenium

My computer is authorized but won't let me play movies from external drive

Before the most recent update, I was backing up my movies and music to an external drive to save room on my hard drive. I would then play those movies in QT from the external drive. I didn't import into iTunes bc I wanted to save room. Now, however, it won't let me play those movies unless I import into iTunes. I get a please authorize field. I authorize and it says that this computer is already authorized but it still won't play the movie.

SO FAR I THINK IT IS "GENIUS" (IT'S A DUNCE!!!!)
TURN OFF GENIUS THE REBOOT iTUNES...
SO FAR THIS HAS WORKED FOR ME!

Someone help me I still have iPhone 3 and I can't download anything like my slotmania it let me download later version but keeps asking for me to upgrade and trying to figure out why it keeps doing that when I have already got downloaded but won't let me

Someone please help me I have an iPhone 3GS version 4.2.1 8c148a and I downloaded slotmania this morning and it won't let me play it keeps asking if I want to upgrade and I can't upgrade because phone won't let me so I'm wanting to play my game I use to could play it and farmville but for some reason it won't let me play .... Can someone help me figure out something because I'm sure their is a way I can and husband won't upgrade me and I got free upgrade and can't even get because he's cheap it's sad Hugh

What iPhone do you have? You can check in settings>>general>> about.
If you have a 3G you cannot update beyond iOS 4.2.1. The 3G is over 4 years old an was discontinued over 2 1/2 years ago. You need the latest ios to run the latest versions of some apps. If you have a 3GS you can update.
If your phone is not responding, reset it by pressing and holding down both the home button ad lock/ sleep button simultaneously until the Apple logo appears.

HT204053 I transferred my library to a new computer. Now have a different apple ID and it won't let me play songs from the previouse library and pops up with my old apple ID, which I don't have the password? Any ideas?

I transferred my library to a new computer. Now we have a different ID and it won't let us play most of our library? It prompts us to use our old apple ID with a different email and lost password? Any ideas how to be able to play our extensive, expensive catalog?

All content that you download from iTunes is tied to the account that downloaded it, and it can't be transferred to or merged with another account - so you will need to authorise that old account on that computer if you want to use its content.
If you still have access to the email accoun then you can try getting the password reset via this page : http://appleid.apple.com, then 'reset your password
If you don't have access to the email account then you could try contacting iTunes support and see if they can help you get access to the account : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

HT1657 Rented movie says its downloaded but won't let me play it and not in library

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