HT1657 rented movie will not download to mac

rented a movie from itunes and it will not download to Mac. Keep getting an error message when I try to open it to watch on the MAc. Any help??

How large is the film ? It's size should be on its decription page in the store. The current 'top film' here in the UK is 5.12 gig in HD format.

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  • Rented movie will not download

    Just rented a movie at iTunes, But it will not download.
    The download icon just disappers. I have an ipad with the newest update.
    Please help! Thanks :)

    First, try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.

  • HT1657 Rented movie does not download on Apple tv

    Dear apple. You've done it again. You ruined our movie night. Rented movie, got all ready to start watching. Now the movie does not download. Wrong on your Sid as Internet works (100Mbps) and other content/trailers download swiftly.
    I am extremely ****** of that this happened again. I have lost the past hour trying various things and now finding a way to get my money back.
    Please up your game.

    Thanks King_Penguin,
    The fact that I logged into an apple.com site fooled me to believe that this was a 'report a problem' site.
    I since found the 'report a problem' link.
    Wasn't easy to find (could not find it on my apple TV or iPad) had to:
    log into iTunes via laptop, and then
    click on iTunes Store (right top);
    click on account (quick link or at bottom);
    select "see all' next to purchase history;
    click on small arrow next to 'problem' purchase (movie rental for me);
    click on 'report a problem' (at bottom);
    click on 'report a problem again (now inside the purchase details)  - redirect to browse
    fill in details, and
    submit.
    As you can see quite a long process.
    The long process and my missed movie night were the frustrating parts.
    The reponse from Apple Customer Support was swift and extremely good - makes up for the frustration.

  • HT1657 Rented movie will not play

    My movie keeps stopping in the middle like it is a scratched DVD.

    Hi Flipnkey!
    Try using the information in the following article to report an issue with this purchase:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Thanks for coming to the Apple Support Communities!
    Cheers,
    Braden

  • HT204370 rented movie will not play

    rented movie will not play

    Hi kubuki,
    I'm sorry to hear you are unable to play your rented movie.
    Follow the steps below to report this issue to the iTunes Store:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    Find the email receipt for your purchase.
    Click Report a Problem under the app that is having the issue.
    When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    Click Report a Problem next to the item you are having an issue with.
    From the Choose Problem dropdown menu, choose the appropriate issue.
    Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    Click Submit to have your issue reviewed.
    Cheers,
    Judy

  • I downloaded some movies and the I-Tunes extra for the movies will not download

    I downloaded three movies on ITUNES and the ITUNES Extra for them specific movies will not download. I have the latst update version of ITUNES installed. I've hit the download button and it states "ITUNES extra has errors   please try again".
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  • HT203167 My movies will not download to my iPad. And I the downloads are not available for my computer. How do I cancel or get the movies to my iPad? I am on wifi and 3 g. Not happy

    My movies will not download to my iPad. And the downloads are not available for my computer. How do I cancel or get the movies to my iPad? I am on wifi and 3 g. Not happy

    Hi,
    For all people struggling with connecting their iPad to their router, constantly getting 'Incorrect Password' even though you have entered the correct one - this may be your solution as it just resolved my issue.
    In your router settings online (usually found at 198.168.1.1) change your security from WPA2 or WEP to WPA.  For my iPad it for some reason only accepts WPA but now it is running without problems.  Let me know if this helps.
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  • Reflow app will not download on Mac with Lion vs 10.8.2 how to solve?

    On the App Store Reflow app will not download on Mac with Lion vs 10.8.2 how to solve?
    After installed the App a message appear can not download the app try again.
    Can anybody help?
    On the I-pad I found no difficulties but that is another workable issue.

    Make a new user Test Account on your computer, then try to download it through there, see what happens.

  • HT4972 Rental movie will not download on iPad error message try again later but I have enough space to download

    I have rented a movie buy it will not download. I get an error message saying try again later. I have ample space for download on my iPad so I don,t know why it will not download

    Hello elsbeta,
    The following article outlines how to report an issue with your purchase:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933
    Thanks,
    Matt M.

  • HT204370 Movie will not download. How to get it to download its been 3 days

    What to do if u purchased a movie and it will not download?

    Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox, you WILL NOT lose any bookmarks, history, and settings. Please follow these steps:
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    #After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
    #Delete the Firefox installation folder, which is located in one of these locations, by default:
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    #**C:\Program Files\Mozilla Firefox
    #**C:\Program Files (x86)\Mozilla Firefox
    #*'''Mac:''' Delete Firefox from the Applications folder.
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    ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
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  • Firefox will not download on mac OSX10.8.5. Stops at 15 seconds to go.

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  • Purchased HD movie will not download to hard drive

    I have a windows vista laptop and windows xp desktop, both have latest iTunes, have have my library on an external mybooklive hard disk, I consolidated the library to the external drive with the vista machine, and pointed the XP machine to the library, when purchasing music i can download from the Cloud to the drive, I have purchased a HD 1080 movie using Apple TV, the movie plays on the Apple TV but this is streaming from the cloud I have tried to download the movie using the XP & Vista machines from the cloud to my hard drive, but it will not download, I get a dialogue box that says,( "This cannot be played in HD on this computer" "if you buy the HD version, you will have to transfer an HD-compatible device in order to watch it. Or, you can buy the SD version and watch it on this computer" ),
    I do not want to buy the SD version, I have already bought th HD version, I would like to store it on the external drive and stream to the Apple TV or my Ipad4, in the dialogue it says I can transfer to another device, only it will not download,
    can anybody please help with this? as I beleive I should be able to store it on the drive ready to play to those devices,
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    Tom

    Seriously, does no one know the answer to this? Do apple guys read these forums I have sent direct to apple too and no answer, please someone ,can you help
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  • Rented movie will not leave "Downloads" : Error 5102

    I rented a movie several months ago, and it will not leave my iTunes > Store > Downloads.
    I can delete the item when it appears, and it will go away. However, the next time I click "Downloads" I'm presented with the message "1 iTunes Download Available". The cycle continues when I delete it.
    This wouldn't normally bother me, but since it's a 2GB movie file (presumably somewhere on my system; not sure where, as I've searched with Spotlight). I'd like it off my system if it is, indeed, on my Mac.
    Any suggestions welcome.

    I'm having the same problem. I noticed this problem after I manually cleared out my system's cashe because of an unrelated issue. I let the movie download completely but at the end of the download it errors out because of a network connection failure... obviously that really is not the issue. When I try to play the movie I get a message that states "could not play rented movie "''" because it is authorized to play on a different computer or device." Now I have an entire movie that I can not play sitting in my itunes wasting space.

  • HT1657 Rented movie says its downloaded but won't let me play it and not in library

    We downloaded a movie but can't "play" it. No option to play

    I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not downloading properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

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