HT1657 rented The Amazing Spiderman and it froze and could not see the end.  I am requesting a refund.

I rented The Amazing Spiderman and th e movie froze and I could not see the ending.  I am requesting a refund.

These are user-to-user forums.  If you can't get it to play then use the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link.
If that doesn't work (for some people it's been taking them to this site on a browser instead of showing a form in iTunes) then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

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