HT1657 The movie I rented has somehow corrupted on my ipadnand won't play, all I can do is delete it but says I'll have to pay again if i download it again, what should I do.

The movie I rented has somehow corrupted on my ipadnand won't play, all I can do is delete it but says I'll have to pay again if i download it again, what should I do.

Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

Similar Messages

How can i fix my iphone i can't update or download apps, when i try it tells me toput my credit card info and i do but when i push done it tells me my payment has been declined, but why do i have to pay to update or download free apps. How can i fix this?

how can i fix my iphone i can't update or download apps, when i try it tells me toput my credit card info and i do but when i push done it tells me my payment has been declined, but why do i have to pay to update or download free apps. How can i fix this?

You must contact iTunes support to get the problem resolved.
http://www.apple.com/support/itunes/contact/
If there is a problem with your account or payment info, you cannot
download anything (including free apps or updates) until the matter
is resolved.
In countries where the iTunes Store only sells apps, the accepted payment methods are Visa, MasterCard, and American Express. Other payment types such as gift cards, store credit, monthly allowances, ClickandBuy, and PayPal are not accepted. Depending on your App Store country, prices may be listed in your local currency, US Dollars, or Euros. http://support.apple.com/kb/HT5552

Like an idiot I changed the location of my iTunes Media File in the Advanced section of my Preferences - now half my songs won't play as they can't be found....I know they are there as I played these songs yesterday.....help !!!....

Like an idiot I changed the location of my iTunes Media File in the Advanced section of my Preferences - now half my songs won't play as they can't be found....I know they are there as I played these songs yesterday.....help !!!....
.....what folder do I need to reset it to so I can play my entire library??
Frankie C

You can also reset the location fo the media folder in the advanced tab.

HT1657 The movie I rented

The movie I rented stops 15 minutes in. What can I do?

I to have this problem... . can use every bit of the apple tv, and rent a movie. But content would not load. I finally got the content to load and it plays to the last 8 min and then spins up like it is spooling.... which its not.
Had to restart movie and got just past previous stopping point and froze again........ Was thinking of dropping direct tv and going with apple tv and netflix.... Not now.... all updates done on computer and apple tv.... Come on apple lets get the bugs out.

HT1577 The movie I rented from ITunes was so quiet I couldn't hear all the words despite my Tv being on top volume which is way too loud for TV programs.

Rented movie was so quiet despite TV being too loud when watching TV programs.
How can I solve this?
Captions were on the movie and I could get rid of them
how do I do it ?

Hi and welcome to the forums!
Sorry to inform you that there are no setting for the intensity of the vibration feature.
I have not seen 1 post that is similar to your post.
Please feel free to take advantage to the search box upper left corner, to see if you
can find another user with your concerns.
I wish there was an answer to address four concerns, but I'm afraid there isn't.
If you need more information, please ask!
If not, please resolve the post using the options by the kudos’ star.
Just check the post that had your answer!
Thanks
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

HT1657 The movie I rented didn't downlaod, but I was charged for the rental. How do I get it to download without being charged again?

I rented a movie from itunes, but it didn't download to my ipad. I was charged for the rental. How can I download it without getting charged again?

Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

The movie I rented has frozen midway through, the screen is black and won't play. What di I do?

Can someone tell me how to fix.

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

HT1657 The movie I rented refuses to finish downloading, any suggestions?

I have been trying to download a rental and I got 1.20/1.50Gb before it stopped and now refuses to finish. The error message states: "the URL could not be found on the server".
Does anyone have a suggestion for me?

You could try the Store > Check For Available Downloads menu option. If that doesn't start it downloading then you will need to contact iTunes support (rentals are a one-time only download, so they will need to add it back into your queue).
Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film, click the arrow to the left of it and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

I'm trying to get the full version of music sparkles and I can't it shows a message saying unable to buy please contact iTunes for support....what should I do?

I need help and support please

You should de exactly what it is telling you to do.
Contact itunes support

HT1657 Where to see the movie I rent from AppleTV

I rent this movie from Apple TV movies section. I clicked rent and watch now, but it said "I have already rented this item but it has not been downloaded. To download it, go to the Settings menu, select Downloads, then Check for Downloads." First, there is no Setting memu under Movies, I went to the main memu Settings, there is no Download memu. So, I checked iTunes Store, Check For Rentals, it's loading forever, no result either. I just want to know where can find the movie I rent??????

Hi SlowZhu,
I had the same problem and found the solution from this thread:
https://discussions.apple.com/message/23197787#23197787
if you log out of your apple itunes accound and then log back in again it should work - it should appear in a separate 'Rentals' section of the movies page.

HT1657 How do I get a refund if the movie I rented cannot be played? (due to iTunes "unknown error")

How do I get a refund if the movie I rented cannot be played? (due to iTunes "unknown error"?)

I'm not sure whether rentals appear on your purchase history, but try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If it doesn't appear there (or if that process doesn't work, it's been taking some people to this site on a browser instead of showing a form in iTunes), then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

The movie I rented on iTunes has stopped right in the middle of the movie because it hasn't finished loaded. How do I get it to start playing again before the rental expires?

The movie I rented on iTunes has stopped right in the middle of the movie because it hasn't finished loaded. How do I get it to start playing again before the rental expires?

Hello zooeyme,
I'd suggest reporting the issue to the folks in our iTunes Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Cheers,
Allen

I rented a movie from itunes(The Untouchables), and it won't play. It lets me click on it but then is just black and won't play. I saw that I was billed for it. What should I do?

I rented a movie from itunes(The Untouchables), and it won't play. It lets me click on it but then is just black and won't play. I saw that I was billed for it. What should I do?

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

HT1657 Where can I find the movie I rented?

Where can I find the movie I rented?I already rented but I cant watch it

If you rented and downloaded it on your computer's iTunes then it should be in the Movies part of your library - is there a Rentals tab in Movies ?
If on an iPad, iPhone or iPod Touch then it should be in the Videos app. If you can't find it in there, nor via the device's spotlight search screen, then have you got a film age rating set in Settings > General > Restrictions that is hiding it ?

HT1657 i just like to know if i right to my refound the movie i rent ,also bcause took long time to downloding ,so i never watch the movie and the charge come out of my account

I just like to know if i rigth to my refund the movie i rent, also because took to long time to downloding, so i never watch the movie and charge come out of my account

No. Netflix is solely a streaming service and does not provide downloads. If you want downloaded movies, buy or rent from the iTunes Store. Note that in some cases people have found that rented movies still require connection to the ITunes Store to play, for reasons I have yet to figure out, so purchases are safer.
Regards.

HT1657 The movie I rented has somehow corrupted on my ipadnand won't play, all I can do is delete it but says I'll have to pay again if i download it again, what should I do.

Similar Messages

Maybe you are looking for