HT1657 The movie I rented refuses to finish downloading, any suggestions?

I have been trying to download a rental and I got 1.20/1.50Gb before it stopped and now refuses to finish. The error message states: "the URL could not be found on the server".
Does anyone have a suggestion for me?

You could try the Store > Check For Available Downloads menu option. If that doesn't start it downloading then you will need to contact iTunes support (rentals are a one-time only download, so they will need to add it back into your queue).
Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film, click the arrow to the left of it and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

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HT1657 The movie I rented

The movie I rented stops 15 minutes in. What can I do?

I to have this problem... . can use every bit of the apple tv, and rent a movie. But content would not load. I finally got the content to load and it plays to the last 8 min and then spins up like it is spooling.... which its not.
Had to restart movie and got just past previous stopping point and froze again........ Was thinking of dropping direct tv and going with apple tv and netflix.... Not now.... all updates done on computer and apple tv.... Come on apple lets get the bugs out.

HT1657 The movie I rented has somehow corrupted on my ipadnand won't play, all I can do is delete it but says I'll have to pay again if i download it again, what should I do.

The movie I rented has somehow corrupted on my ipadnand won't play, all I can do is delete it but says I'll have to pay again if i download it again, what should I do.

Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

HT1657 Movies are taking 40 hrs to download, any suggestions?

i rented a movie two days ago and it keeps changing from 18 hours to 14 hours and now it is back to 40 hours to download.
Any suggestions?

Welcome to the Apple Community.
The first thing to check would be your internet download speed, you can do this atwww.speedtest.net.
1080p HD movies require a recommended speed of 8 Mbps, 720p HD movies require a recommended speed of 6 Mbps, while SD movies require a recommended speed of 2.5 Mbps.

HT1657 The movie I rented didn't downlaod, but I was charged for the rental. How do I get it to download without being charged again?

I rented a movie from itunes, but it didn't download to my ipad. I was charged for the rental. How can I download it without getting charged again?

Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

The movie I rented on iTunes has stopped right in the middle of the movie because it hasn't finished loaded. How do I get it to start playing again before the rental expires?

The movie I rented on iTunes has stopped right in the middle of the movie because it hasn't finished loaded. How do I get it to start playing again before the rental expires?

Hello zooeyme,
I'd suggest reporting the issue to the folks in our iTunes Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Cheers,
Allen

HT1657 i just like to know if i right to my refound the movie i rent ,also bcause took long time to downloding ,so i never watch the movie and the charge come out of my account

I just like to know if i rigth to my refund the movie i rent, also because took to long time to downloding, so i never watch the movie and charge come out of my account

No. Netflix is solely a streaming service and does not provide downloads. If you want downloaded movies, buy or rent from the iTunes Store. Note that in some cases people have found that rented movies still require connection to the ITunes Store to play, for reasons I have yet to figure out, so purchases are safer.
Regards.

HT1657 Where to see the movie I rent from AppleTV

I rent this movie from Apple TV movies section. I clicked rent and watch now, but it said "I have already rented this item but it has not been downloaded. To download it, go to the Settings menu, select Downloads, then Check for Downloads." First, there is no Setting memu under Movies, I went to the main memu Settings, there is no Download memu. So, I checked iTunes Store, Check For Rentals, it's loading forever, no result either. I just want to know where can find the movie I rent??????

Hi SlowZhu,
I had the same problem and found the solution from this thread:
https://discussions.apple.com/message/23197787#23197787
if you log out of your apple itunes accound and then log back in again it should work - it should appear in a separate 'Rentals' section of the movies page.

HT1657 How do I get a refund if the movie I rented cannot be played? (due to iTunes "unknown error")

How do I get a refund if the movie I rented cannot be played? (due to iTunes "unknown error"?)

I'm not sure whether rentals appear on your purchase history, but try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If it doesn't appear there (or if that process doesn't work, it's been taking some people to this site on a browser instead of showing a form in iTunes), then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

HT1657 Where can I find the movie I rented?

Where can I find the movie I rented?I already rented but I cant watch it

If you rented and downloaded it on your computer's iTunes then it should be in the Movies part of your library - is there a Rentals tab in Movies ?
If on an iPad, iPhone or iPod Touch then it should be in the Videos app. If you can't find it in there, nor via the device's spotlight search screen, then have you got a film age rating set in Settings > General > Restrictions that is hiding it ?

What happened to the movie I rented?

I bought a movie and it said I had it for 30 days. I paused the movie and was going to finish it up tonight and it is no longer there. What happen to the movie I rented?

How long do I have to watch a rented movie?
You have 30 days from the time of rental to watch your movie, and 24 hours (in the US) or 48 hours (elsewhere) after you've started viewing to finish it. Once the rental period expires, the movie will disappear from your iTunes library."
iTunes Store: Movie rental frequently asked questions (FAQ)

I purchased a movie on apple tv (via itunes, I assume...). I clicked "download available purchases" on my pc, but it's not showing up. I don't have enought space on icloud to store the movie and I refuse to pay for more storage. Any ideas?

I purchased a movie on apple tv. I then went to my pc and clicked "check for available downloads", but the movie is not there. I don't have enough storage to put the movie on icloud, and i refuse to pay for more storage to move something that i already paid for. any suggestions?

It looks like the answer is to log out of iTunes and then back in. That allowed Rentals to show up in my Movies Library. I rebooted about three times which didn't work. I closed the application and restarted it many times which didn't work.
The solution was to log out of my username and then back in. That worked.
iTunes Bug.

HT200109 Why do all my other Apple devices not care if the movie I rented from iTunes if it was downloaded directly to that device or not, but the stupid Apple TV won't allow you to play rented movies unless you rented it directly from the Apple TV?

Why do all my other Apple devices not care if the movie I rented from iTunes if it was downloaded directly to that device or not, but the stupid Apple TV won't allow you to play rented movies unless you rented it directly from the Apple TV?
Great, so now I have to airplay it by linking my computer to my Apple TV and then the movie has to buffer! So, all that time I spent downloading the HD video has to technically "download" again by buffering. The more I use Apple TV, the more I feel like this item was not created by Apple. I don't even use it for what I originally purchased it for. If I would have known that anytime I wanted to sync a movie from my computer to Apple TV by using airplay that it would have to buffer the movie, I would have never ever ever ever ever purchased this waste of time device. So the video has to technically play all the way through one time first so Apple TV can "remember" the movie to play it back in real time afterwards.
Am I missing something here? Am I doing something wrong that can be fixing my problem? I should have known that the Apple TV had so many things backwards when simple things like when you are using the remote and you reach the bottom of your list, in order to cycle back to the top of your list you have then press the directional buton back the other way rather than most modern day devices that will automatically cycle you back to the top or to the other side when you reached the bottom or end but keep on pressing the button. That **** annoys me when I am doing a search for a movie and have to type the name in manually and have to cycle back and forth to the letters. It makes me feel like I am using a rotary phone or something!

I was told by someone to try and purchase something directly from my Apple TV and that will help authorize my Apple TV. So I picked something that was free and it downloaded.
Then I went back to the Movie that would not work and it played just fine.
So it seemed to work. I will have to try it on other movies and TV shows later.

How can i play the movie i rented on my MacBook (it's downloading now) on my 3rd generation Apple TV? I cannot find it.

I just rented an SD version of a movie using iTunes on my MacBook Pro because there was no SD option available on my 3rd generation ATV (and I had to update my CC anyway). The movie is downloading now and if I wanted to, I could watch it as it downloads on my computer. But I would prefer to watch it right now on my ATV. However, I cannot find it anywhere. I have looked in "movies" (there is nothing about rented movies and nothing under purchased) and "computers" (which shows only music, tv shows, or podcasts in my library). ATV help says the rented movie will be in the top shelf of the main menu, but it does not say under which tab: movies or computers. At this point, it is under neither.

I believe I've answered my questions, thanks to some discussions I found here.
1. Although I can watch the movie I rented immediately on my MacBook Pro, I must wait (maybe an hour or more) before I can watch it on my Apple TV. I have no idea why that's the case and it's unfortunate, but apparently that's why I cannot find the rental on my Apple TV.
2. The rental will (apparently) eventually show up in the top shelf, not under "Movies," but under "Computers," where a category called "Rentals" will magically appear (it currently does not exist).
Comment: neither of these facts is particularly obvious or intuitive. Apple's FAQ should spell this out.

Am I able to get a refund with the movie I rented because the movie download was complete but only played 1/4 of the movie

Am I able to get a refund with the movie I rented because the movie download was complete but only played 1/4 of the movie and wouldn't play the rest?

iTunes Support (these are user-to-user forums) should either grant you a re-download or credit you if it didn't play in its entirety - try the 'report a problem' page to contact them : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT1657 The movie I rented refuses to finish downloading, any suggestions?

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