HT1657 unable to remove rental movie

I have a rental movie on my iPhone that will not remove. Any suggestions?

Hey there Michyde44,
Thank you for your question! It sounds like your rental was downloaded but did not play correctly. If you did not get to watch your rental, I would report the issue to our iTunes Store support directly with the following article about what happened:How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Thank you for using Apple Support Communities.
All the best,
Sterling

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HT1657 I downloaded a rental movie utilizing my laptop. When I went to find it via Apple TV, that is associated with my iTunes account, I couldn't see it. This has happened before and it sort of popped up later. No such luck this time. Operator error.

Help Please!!!! When I download rental movies from iTunes, via my MacBook Pro, I cannot see them to watch them on Apple TV or the MBP. Is it me or something glitchy that I have no control over? Thanks for your assistance.

Hello FeedUpUser,
Thank you for the question. When you purchase a rental, you can view it on one device at a time:
Can I play my rental on more than one device?
If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV (1st generation), iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4 or later, iPod touch (4th generation or later), or Apple TV). Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.
If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer.
iTunes Store: Movie rental frequently asked questions (FAQ)
http://support.apple.com/kb/HT1657
If you are using a first generation Apple TV, you can transfer your movie to the Apple TV using the steps in the section titled "Transfer a rental from your iTunes library to iPod, iPhone, iPad, or Apple TV" in the following articles:
iTunes 11 for Mac: Rent movies from the iTunes Store
http://support.apple.com/kb/PH12291
iTunes 11 for Windows: Rent movies from the iTunes Store
http://support.apple.com/kb/PH12499
If you have a second or third generation Apple TV, you can use AirPlay to play the rental through your Apple TV. You can find the steps in the following article:
iTunes: Using AirPlay
http://support.apple.com/kb/HT5922
If you have not been able to view your rental, I recommend reporting the issue:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M.

HT1657 I downloaded a rental movie but can't find it on the upgraded itunes. Old page showed "rentals", is there a tab that reads rentals or something different?

I downloaded a rental movie but can't find it on the upgraded itunes page. Old home page showed a tab that read "rentals" on the left side. Anyone know how to find that tab?

I have the same issue. Just rented a movie, and I can't find it anywhere. Where is it stored, and how do I watch it on iTunes 11.0.4 ?
I don't see the 'rented' tab anywhere, and nothing under 'purchased'.

HT1657 I purchased a rental movie in my mac cant find it on ipad! Where is it?

I purchased a rental movie on my mac and can not find it on my ipad. Where is it?

Did you sync it to your ipad?
If not, then do that.
If yes, where did you look? It belongs in the Videos app. Did you look there?

HT1657 how to view rental movies on media player classic instead of itunes?

I rented movie but it wouldn't play full screen in itunes and wouldn't open in other players? HELP. Is it possible w/rental movies or just purchases?

I followed exactly what you advised, and it all worked. I did convert the files first that were .AVI ---> .MP4 (the audio and video came out beautifully when viewed). I organized my files around a bit, and then I went into Itunes---> Preferences---> Advanced---> Changed where I want to grab my movies from. It keep all my previous music, tv, movies, podcasts files that I had in ITunes, and just "added" the new content without disrupting anything in my Itunes at all. I LOVED IT...so simple in the end.
The files did take a while to convert, but I only had to do the ones that I had that were labeled ".AVI". The program, HAND BRAKE, allowed me to set up a "batch" and I had them converting during the afternoon and into the evening.
All in all....THANK YOU/___sbsstatic___/migration-images/migration-img-not-avail.png/___sbsstatic__ _/migration-images/migration-img-not-avail.png/___sbsstatic___/migration-images/ migration-img-not-avail.png/___sbsstatic___/migration-images/migration-img-not-a vail.png/___sbsstatic___/migration-images/migration-img-not-avail.png/___sbsstat ic___/migration-images/migration-img-not-avail.png/___sbsstatic___/migration-ima ges/migration-img-not-avail.png
Since whenever I open my Itunes, all the movies display well, and so my APPLE TV can now view all my "content" in Itunes. I thought I was going to have to return that APPLE TV since I couldn't figure a way around it, and all in all, it wasn't all that bad of a process to convert and then change file location in preferences.
MANY THANKS and HAVE A GREAT WEEK

HT1657 can i watch rental movies in airplane? with no wifi?

im currently connected to my wifi hotel. would like to rent movies to watch while on the airplane on my way home but the airline that im on doesnt provide internet. will i be able to watch this movies? if i rent them now?

Yes you need an Internet connection when you start to watch the movie. Then the file will be valid for 24 hours.
Just hit play when you leave the hotel. You'll have 24 hours !

HT1657 Where does my rental movie go once it's downloaded?

The movie shows its downloaded but once I go to downloads in my iTunes app it is only showing the terms and conditions link.

Found it in the videos app

HT1657 error message downloading rental movie

I get an error message downloading a rental message from Apple TV, can someone please help me what to do next?

Welcome to the Apple Community.
Check out the section on error codes in this article.
Advanced iTunes Store troubleshooting

HT1657 My movie rental download was not completed and I was unable to finish the movie. I was charged for it. What can I do to rent the movie again without getting charged for the rental again?

My movie rental download was not completed and I was unable to finish the movie. I was charged for it. What can I do to rent the movie again without getting charged for the rental again?

kananga wrote:
To begin, what ADA-compliant options are available to work with a service representative? Good question, and one that I don't know the answer to. Does anything on this page help? Products & Services Overview | Verizon Wireless
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. Service is normally billed through the end of the billing cycle, whether service is provided or not. "Cancellations will become effective on the last day of that month’s billing cycle, and you are responsible for all charges incurred until then." After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. According to their legal docs, the "leagally billable amount" is through the end of the billing cycle. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online? You cannot pay online once the account is cancelled. You will be mailed a paper copy of the final bill, and you can mail a check, or possibly call in and pay over the phone. But online is no longer an option once the account is cancelled.

Error code 5103 "Unable to Play" with rental movies! Please help!!

I have a PC with Windows 7. iTunes 10.5.2. I purchased 2 rental movies and have downloaded them a few times now. But when I press "Play" I get the error code 5103 - Unable to Play. This has been going on for 2 weeks.
Please help!!!!

All it says is to download the lasted vers in iTunes which I already have.
That's not true. It goes on to say:
"If you have the most recent version and are still unable to download your rental, you may be able to resolve your issue by removing the "SC Info" folder. To do so, follow these steps:"
... and then gives links to instructions on how to do so for your particular operating system. So best to proceed with the instructions for your operating system.

How do I delete a rental movie that was unable to dowload

How do I delete a rental movie that was unable to download

Hi RyPatch,
To delete movie rentals from your iPad, follow the steps in this article -
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/kb/HT5772
Specifically -
iPad
Tap the Videos app.
Tap Edit.
Tap the X on the movie rental you want to delete.
Thanks for using Apple Support Communities.
Best,
Brett L

HT1657 I have an iPad 1 and cannot get my rental movie to download- I just keep getting download error message?

I have an iPad 1 and cannot get my rental movie to download- I just keep getting download error message?

Try removing what is called the iPod Photo Cache on your computer.
http://support.apple.com/kb/ts1314

I want to remove the rental movie from my apple tv before its expiring time. Help?

I want to remove the rental movie from my apple tv before its expiring time. Can someone help me?

Put it in DFU and do an update. This will not only update it, but it will remove all settings. DFU = hold menu+play while plugging it in.

Remove expired rental movies on iPad

I cannot remove old (over 1 year) expired movies from my iPad. The only place you can see them is in the drop down when the ipad is synced to itunes. They are greyed out. if you click on the down arrow on a movie it takes you to ITunes store to purchase or rent again. You cannot see them on the ipad through the Vidoe app/movies and they do not show on the tabs that you use to choose what you want to sync. This is just bothersome becasue i like to keep the ipad clean. Here is a screen shot - might be helpful. I updated to IOS 5.0.1 but I am sure that is not the problem. I have already tried a hard reboot without luck.

i have the exact same issue.
set up is => ipad 2, ios5.01, itunes 10.5, osx 10.7.2.
six old rental movies show up on the ipad's drop down menu. all are greyed out. the only way to delete them is to check, in the summary page, the "manually manage music and videos" option. once i do that i can delete the six old rental movies. alas, the next time the ipad is connected to itunes, the movies show up again. i tried to restore original settings for the ipad several times and that did not work. i restored from backup, that did not work.
i should add that the rental movies do not show up on the ipad when launching the video app. the only place they show up is on that drop down menu as described above. to add insult to injury, i think the ipad is still trying to "download" the movies which is why now, and since i upgraded to ios 5, i can never complete the sync process (whether through the usb port or through wifi). the sync process will always hang eternally at step 5 or 6 with the message "waiting for items to copy".
i think this is an ios 5 bug. i have seen other discussions here that point to the same error, but with different causes such as voice memos, photos... i believe old rentals fall in the same category. although other users have found solutions to the hang sync by making changes to settings for voice memos, photos... unfortunately i have not found anyway of getting rid of the old rental movies as of yet.
any help out there?

TS1424 ipad: Rental movie downloaded 98%.. "unable to download movie" error

Good Afternoon,
I purchased a rental movie to watch on a plane ride today. Unfortunately the movie hadn't finished downloading before I left the house. I've tried 3 or 4 different internet connections (including verified very fast connections at the hotel and starbucks) and I get the "unable to download movie" error.
I can't find a way to delete the rental to try and start the download over, nor does syncing help. Please assist!
thank you,

Move movie from iTune to iPad
http://i1224.photobucket.com/albums/ee374/Diavonex/28da64ce688ba1b5355325d1c3fe9 a68.jpg
http://i1224.photobucket.com/albums/ee374/Diavonex/36f496320adbc639e85442bd20b6d 94a.jpg

HT1657 unable to remove rental movie

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