HT1657 watching a movie on Apple TV and it just stops in the middle of it. Try settings and check for rental and just get the spinning wheel for over 30 minutes.
Can't seem to finish a movie on AppleTV. It just stops in the middle of movie and returns to menu. Try to check for rentals under settings like it says to when we try and download movie again and all I get is a spinning wheel. At least the second this has happened in the middle of a movie. Beginning to think AppleTV is junk!
Hello Pauljfield,
You may want to report the issue you've had with your rental to the folks in our iTunes Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Cheers,
Allen
Similar Messages
-
I have rented a movie via apple tv and it gets stuck at 4 minutes left to download. I have not been able to watch and I can't get it to completely download.
You've tried restarting the film ? If it still skips then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
When using my MAC desktop, when I try to play a video on the Apple Homepage I just get a spinning wheel and it says "missing plug-in". What's the issue?
Yep. I installed Lion this morning. Open Mail. All is good. Went to video on the Apple's homepage and my whole computer froze up. I couldn't even shut down the computer properly. I just had to shut it off and restart. :|
Although, no "missing plug in" prompts were coming up for me. Just a frozen (brand new) iMac. -
imovie is trying to open, opens and then the spinning wheel takes over, why and how do I fix this issue?
Finder Go menu --> Go To Folder... "~/Library/Preferences", then
delete iMovie related plist such as "com.apple.iMovieApp.plist" and "com.apple.iMovie.plist". -
When I turn on my iMac it comes up with the login icons which I then choose and log into. The password works and I then get the apple icon and the spinning wheel. After about a minute the Apple icon turns into a prohibited icon. However, if I log in under the guest icon, I can access the wifi and get to Safari. I really don't know what to do next. Any help would be gratefully appreciated.
Are you running any A-V? If it's an iMac 21.5, I don't think you're running Leopard, 10.5. Probably at least Snow Leopard, 10.6. This is the Leopard forum.
This article says meant for 10.3.9 and eariler, but contains some still useful suggestions.
http://support.apple.com/kb/TS1411
Try a Safe Boot. Shift at the startup chime and expect a much longer time to boot. This will bring you to a login screen with "Safe Boot" in red.
Look at this as well.
http://support.apple.com/kb/TS1417 -
I have bought movies from itunes and now they are on my computer why is it that each time I try to watch the movie it re downloads and uses up all my internet data? How do I prevent this and make it so it just plays from my stored version on my computer hard drive? Please help.
Welcome to the Apple Community.
Watch it from Computers > movies and not movies > purchased. -
I purchased a movie on Apple TV and cannot find it on other Apple TVs in the house or on my ipad. It says I have no purchases, but I was watching it yesterday. The reception was so bad that I stopped and wanted to view it today. It has a link to other movies I might like based on buying that movie so its strange it says I had no purchases.
Ok problem solved; signing out of iTunes account and signing back in solved it.
-
I have purchased MOVIES from Apple iTunes and want to know how I can burn them to my DVD so I can watch/view the movies on my TV's located in my house? Pls post what you know or works for you - I see the movies on iTunes but am unable to locate them in any folder on my computer??? Thank you!
PeteSo what is meant here is spend more money - wrong answer.
For that reason most people prefer to buy movies on DVD. They are easily shared, foolproof, and super easy to use. I love Apple TV and iTunes for music and TV shows, but I would never purchase a movie that was not on an optical disc.
When I head out-of-town I can grab a couple of DVDs to watch on my new MacBook Pro during the flight. Easy and uncomplicated.
DVDs offer another advantage. You can watch your movie without depending upon a complicated and delicate infrastructure. Also, movies are frequently censored for political correctness (Star Wars is a recent example). Despite public pressure for a release, the Disney movie “Song of the South” remains banned. Even cartoons like Johnny Quest are now censored. Only people who purchased physical copies years ago have them as they were originally produced.
When you possess a physical copy of the movie the PC patrol can't mess with it. -
I rented a movie on apple tv and while watching it kept stopping... i never finished the movie cause it wasn't playing.. Now what do I do. My netflix wouldn't play either. Will I be able to get my rented movie back?
What is your internet speed? www.speedtest.net
6mbps is required for instant HD rentals, you can turn off HD in the settings if on a slow connection
You can also rent in iTunes and stream to ATV
Wifi or ethernet?
Are you using your ISP's DNS? -
I just watched my first movie using Apple TV and Netflix. Apple TV works great except for then I try to switch back over to tv mode I get the cable channel info on the bottom of the screen but no sound or picture. What did I I do wrong?
It was easy to set up, easy to use, got done watching the movie. Transferred from HDMI to TV and as my question above notes. I am on TV, my cable information (show/channel/etc) show OM the banner on the bottom of the screen, I can view the channell guide, but, my screen is white, no picture no sound? Other than that I got nothin
-
What are the exact steps for watching a movie on Apple TV? The Apple TV tells me to go to the desktop and accept the fee in my account. Then I start the movie on the desktop and then I go to the TV to watch it. I get charged twice!
Hey tolly73,
Thanks for the question. The following resource provides a good step-by-step section on how to rent a movie on Apple TV:
How to rent a movie from the iTunes Store on Apple TV
http://support.apple.com/kb/HT1498
If you need to contact iTunes Store support regarding a previous purchase (for example, a duplicate charge), please see this resource:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks,
Matt M. -
Was watching a movie on my iPad2 and the movie stopped playing, I thought it was because of a low battery but even after charging the battery to 100% it still won't play. I can bring up the movie & all the chapters but when I press play it says movie content can not be played. Please advise. Thanks!
I am having almost the same problem, with the same OS, iTunes versions, and kids waiting to watch their favorite movie (Frozen). I am (trying) to play the content on the computer, and hooked up to Vizio TV and external stereo.
The video will display on the TV, but the audio will only play through the laptop. The movie will still play with both audio and video on the laptop.
In researching this morning, it seems that i need to purchase a new TV and stereo that are HDCP "compliant" (NOT just compatible). Folks are also complaining that the same "won't play" issues directly on Mac hardware.
I could not find any current software workarounds or patches (Apple seems silent on this as a "problem").
Upgrading hardware is insulting and (frankly) impossible. Why should I get new hardware that works perfectly well?
I was going to get an Apple TV for Christmas, although not if new products cannot be used with my current hardware. I would rather go back to all Microsoft hardware and software than constantly deal with troubleshooting Apple hardware and software.
I'm going to uninstall iTunes v 12 and reinstall v 11 to see if that works.
Please post if there is a solution! -
I rented a movie on my iPad but cannot move it to my computer to watch on tv via Apple tv. How do I transfer the rented movie to my computer?
I just rented a movie from my iPad2 and tried to play it through my ATV2 with AirPlay and same problem.... This is absurd guys. Apple I know there are copyright hoops to jump through but come on!! The whole pitch behind AirPlay and AppleTV was to make it easy to watch my purchases on my TV no matter what device they were on. Now I've got to hold my iPad in front of my face to watch a movie for nearly 3 hours!! And when I go to the support site I have no option other than to send an email to billing, screw this. I've not bought a DVD since I purchased my ATV2 over a year ago but if you guys are gonna pull this crap then what incentive do I have to continue the use of something that may or may not work the way it was advertised.
By the way, this is the first time I've had this problem because I normally rent straight off the ATV or my computer, which by the way I was considering replacing my PC with an iPad but looks like you guys aren't ready for me to make that kind of a switch.
Don't tell us that a product will do XY and Z then put limits on Y sending to Z.
FIX THIS!!! -
How can I watch purchased movies on apple tv?
How can I watch purchased movies on apple tv? I recently purchased an apple tv and cannot play the movies I have bought on my itunes account?
Can anyone help?You can also got to movies and select purchased and if it comes up cannot connect to server go to settings and scroll down to restart and it should work. That's what I did and it showed my purchased movies and I don't have my Apple TV paired with a computer. Just using iCloud. But you also can pair your computer but its not necessary to watch purchased movies you have bought through iTunes. Hope this helps.
-
We used to be able to watch rented movies from Apple TV right away. Now it takes hours. Is there a setting to change? They used to start playing after a few minutes of starting the download but not now. What's up?
Pat, I've been experiencing this issue intermittently for weeks. It seems to occur with HD content --including HD trailers --exclusively. Tonight has been no exception.
I have done considerable troubleshooting to try and isolate the cause. My results suggest that Apple's servers are to blame but I've not seen many others reporting this issue in these forums lately.
I live only 170 miles from Apple's North Carolina server farm. I assume my iTunes rentals are being fed from there. My broadband connection is a fast one (30Mb down) and consistently tests near that speed when this issue occurs.
I have both a first and second generation AppleTV. When this issue occurs, I will change devices and rent the same movie to see if th device itself is to blame. The issue affects both. I have tried using an ethernet connection instead of my Airport Extreme's 5Ghz wireless connection but that does not remedy the issue.
So... my broadband connection is more than capable, my router is performing optimally (I recently had my local Apple Store test it as well), and neither of my AppleTV's is immune to the issue, so... it must be on the delivery end.
Unfortunately, Apple does not post the status of their iTunes Store's servers like they did with their MobileMe servers. They should. In fact, the AppleTV should display a status message when Apple's iTunes servers are experiencing technical difficulties or heavy network traffic.
I was an early adopter of AppleTV. It has not been problematic until now. This is trying my patience. My advice is that you request a refund everytime this happens. I do.
I am taking this matter to the VP of iTunes services. If Apple's servers are choking, or if their streams are being throttled by ISP's, or internet TV is too ambitious for this country's internet infrastructure, I deserve to know.
Maybe you are looking for
-
How can I transfer photos from my iPad 2 to my iPhone 5 using blue tooth or iCloud?
Hi All I need your support. I e recently bought an iPhone 5 and would like to transfer photos from IPad 2 to IPhone 5 using Bluetooth or iCloud but I can not do it. Can you help on this? On the other hand when I log in with my Id to apple support I
-
Setup: - Oracle 10.2.0.4 EE on HP-UX 11.23 Two weeks ago we got our DG physical standby setup working, initial tests looked good, I could tail both primary and standby alert logs and see results of log switches, everything looked good for about a wee
-
signed into hbo now. almost immediately received error saying my subscription expired but it was only 30 minutes old. tried to resubscribe but it did not recognize my email address. what the heck????
-
Opens With Dreamweaver association not working
I recently did a clean install of Windows Vista and reinstalled my applications - including MS FrontPage and Dreamweaver 8. I've gone through and associated the file extensions (i.e. .asp, .aspx, .htm) with Dreamweaver, but whenever I double-click on
-
How do i turn my speaker up when on facetime?
Whenever I go to face time somebody, I can hear them perfectly fine but they can never hear me. Why is that? And how do I fix it?