HT1657 What can I do if my rented movie doesn't play and only shows a black screen?

I just rented a movie and even though it completely finished downloading it will not play properly. No sound and no picture, just a blank, black screen.
thanks for any help.

If it's a power-on password set in the BIOS of the laptop, there's no way to remove it without professional servicing. If it's a hard drive password, the hard drive would need to be replaced. I'm sorry.
- Peter

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