HT1657 what do you do if the movie rental freezes less than 10min into it?

have just started to watch a rented movie through itunes and it has frozen. All programs are working fine, even itunes is working fine. The only thing on the whole computer not working is the movie. I have tried pausing/resuming, skip/search etc but to no avail. Cannot close itunes as the movie is still downloading

Welcome to the Apple Community.
Try force quiting iTunesand trying again.
If the problem persists, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

Similar Messages

  • What can I do when downloaded movie rentals freeze up itunes?

    Screen shows title on top, but is frozen and black. Thanks for any help!

    Your image link isn't working.
    You can check:
    * http://kb.mozillazine.org/Website_colors_are_wrong
    * http://kb.mozillazine.org/Websites_look_wrong

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    fergisom505 wrote:
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    In the US after renting you should have 30 days to start watching but only 24 hours once you git play.
    It sounds as though someone pressed play and didn't watch in until the next day.
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  • TS1424 I rented a movie and the time expired in less than 2 days. What do I do?

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    Thanks for using Apple Support Communities.  This article has information on rentals, including expiration times:
    iTunes Store: Movie rental frequently asked questions (FAQ)
    http://support.apple.com/kb/ht1657
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  • What do you do when a movie you buy, will not down load?

    what do you do when a movie you buy , will not down load?

    I tried again this morning. All I see is a white screen with the words "iTunes Store" in the center of it, in gray. When I click on store at the top, and then "Home", the top of the browser says "Accessing iTunes Store" with a progress meter that goes halfway, stops and then it turns into the black Apple logo. Same thing happens when I try to click on that little house icon.
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