HT1657 What happens if my movie rental has a download error

I recently attempted to rent a movie from itunes and the error message i received was that therer was an error with the download. If I delete the download and try again, I have to re-rent it. I did and I keep getting the error becausse it still shows as an active download that I cannot download. I need to know how I can remove the download from my queue and get my money back for the failed purchase. Everytime I attempt to report a problem from the email receipt, I get redirected and get an error that it cannot connect to itunes store.

the error message i received was that therer was an error with the download.
Do you get an error message number? If so, what number are you getting?

Similar Messages

  • HT1657 What happens if my movie hasn't fully downloaded?

    I started downloading a movie but do not think it completed.
    I cannot see it in a playlist anywhere.
    If I go back it I -tunes it tells me that I have already rented the film and I do not have the choice to download again.

    Same for me.  I can't even find the movie anywhere on my Apple TV or iMac library
    Very frustrating
    Back t iTunes for another credit!!!

  • What happened to my movie rental?

    Ok, someone please explain this to me. I rented a movie which apple claims we can have for 30 days and after a few hours it is gone!!!
    I realized I may have goofed on some type of procedure but I just want to know what I did so that I never throw 4 bucks down the toilet again.

    *I rented a movie which apple claims we can have for 30 days and after a few hours it is gone!!!*
    Exactly how long did you have the movie and had you begun watching it and stopped? You only have 30 days to begin using it. Once you begin watching the movie it will be gone in 24 hours. If it went before you started watching it then you should contact iTunes Store customer service about a refund: iTunes Store movie rental usage
    The iTunes Store movie rental usage rules are as follows:
    You have 30 days to watch the movie after the download completes. You can start watching the movie while it is still downloading.
    Once you've started to watch the movie, you have 24 hours to finish watching the movie (even if you start watching before the download is complete). You can watch the movie as many times as you want within this 24-hour period.
    The rented movie will expire when either the 30 day or 24-hour limit is reached. Once the rental expires, the movie is automatically deleted. You must re-rent and download the movie to view it after your rented movie has expired.

  • What happens when the movie rental expires while you're watching it?

    We rented a movie on Apple TV and it is set to expire in 1 hour. The movie is almost 3 hours long. What will happen if I start watching the movie now and we are watching it when the rental period is up?
    I read somewhere that it will allow you to finish the movie in this situation. But I've also seen people say it expires while you're watching it so you cannot finish the movie. Thanks!

    In the US after renting you should have 30 days to start watching but only 24 hours once you git play.
    It sounds as though someone pressed play and didn't watch in until the next day.
    Just try it as the clock is ticking - if you can't watch it contact iTunes store support via:
    https://expresslane.apple.com

  • What happened to the movie I rented?

    I bought a movie and it said I had it for 30 days.  I paused the movie and was going to finish it up tonight and it is no longer there.  What happen to the movie I rented?

    How long do I have to watch a rented movie?
    You have 30 days from the time of rental to watch your movie, and 24 hours (in the US) or 48 hours (elsewhere) after you've started viewing to finish it. Once the rental period expires, the movie will disappear from your iTunes library."
    iTunes Store: Movie rental frequently asked questions (FAQ)

  • What happen to my movie it disappear and what my song that partly What happen to my movie it disappear and what my song that partly down load . Is this all I can get for iTunes support! load . Is this all I can get for iTunes support!

    What happen to my movie it disappear and what my song that partly down load . Is this all I can get for iTunes support!

    No offence but how on earth is anyone meant to help with your problem when your post makes no sense and contains no information??

  • Cannot find itunes rental movie that has been downloaded

    cannot find itunes rental movie that has been downloaded.  I purchased one movie and it shows up --- the 2 rental movies do not.  Help please - I am going overseas tonight and would love to watch these movies.  I understood I have 30 days to open and 48 hours to view outside of the country.  Thank you

    Welcome to the Apple Community.
    Have you looked in your video app.

  • My ipad has a message saying a movie rental has expired and i cant remove it so am unable to use my ipad. can anyone help?

    Hi
    My ipad has a message saying a movie rental has expired and I cant remove it, so am unable to use it. Can anyone help?

    Hi there, this problem has probably been resolved now, but I must say that I came across these posts today as I had the same problem, my old e mail kept popping up, but all sorted now!  Old Apps are not tied to the old Apple ID, honestly!
    Rudegar is so right, all you do is go the SETTINGS/iTunes & App Store, then select `Apple ID` `Sign Out` then you get the chance to enter your new ID, and it worked a treat!
    Good luck with anyone else with this problem, as I spent so long on this, really stupid!
    PS you`ll need to again verify bank details

  • HT201250 What happened if a new backup has erased the previous one, can I still recover my files?

    What happened if a new backup has erased the previous one, can I still recover my files?

    Welcome to the Apple Support Communities
    Time Machine doesn't erase old backups. That's only done when your Time Machine disk or Time Capsule gets full.
    If you want to mean that you have connected the Time Capsule to another Mac to create another Time Machine backup, you should know that the old backup isn't modified, and you can still restore files from that old backup > http://pondini.org/TM/E3.html

  • What happens if I move?

    My current cell contract ends in early December and I would really like to buy an iPhone, but that means I will have to switch to AT&T here in the U.S. Problem is, if all my plans go accordingly then I will be studying at a university in the UK this coming fall.
    Does anybody know what happens if I move overseas like this? Since AT&T doesn't provide service in the UK (to my knowledge) will I be able to leave my contract without paying a hefty termination fee? Will 02 allow me to use my iphone to get a contract in the UK or is an iphone from the US locked to AT&T in some way?

    The iPhone is carrier locked to AT&T, so you wouldn't be able to take it to the UK and use it there without getting the International Plan to avoid racking up some nasty fees. The other problem you'll run into is that AT&T will cancel your service if your in roaming long enough. I think the best thing would be to not get the iPhone here, nor over in the UK (as you'll run into the same problem trying to bring it back here). I know it probably isn't what you want to hear, but I would wait.
    There probably will be some who come in and mention unlocking the phone to use it on any carrier. But there's to be an update soon that will make that undoable again. None the less it is your decision to unlock your phone, but take warning that it will void your phones warranty.
    Oh and I forgot to mention, I hope you get to study in the UK. It sounds pretty exciting.

  • What happened to the movie trailer ap in old os system?

    what happened to the movie trailer ap in old os system?

    What version of OS X  is installed on your computer, are you still using 10.5.7??

  • TS1539 How do we deal with Error 50 when downloading a movie rental then stopped with error 50 and when I try to resume the downld, it doesn't do it?

    How do we deal with Error 50 when downloading a movie rental then stopped with error 50 and when I try to resume the downld, it doesn't do it?

    Yeah this "fix" is bunk. The movie is downloading just fine, but the extra features is the one giving me this error code. It is NOT my firewall. If it was, then both files wouldn't download. Plus, I already have the firewall "issue" tacked down and fixed. Have had it fixed for months now. No, this is due to the "new" itunes version 11 software. The only conclusion to fix this issue is UPgrading from 11 back to 10.7 which is what I am going to do. This is completely ridiculous! Come on, Apple, get itunes working once and for all, and fire the people responsible for itunes 11, just like you did to the guy who was responsible for apple maps. Thankfully Google came back to the rescue with google maps app.

  • Movie rental did not download completly

    Movie rental did not download completly

    A film's size should be shown on its description page in the store, and your current available space on your iPad in Settings > General > About > Available
    If they don't show in the Downloads tab in the iTunes store app on your iPad (Downloads will only show if there are downloads happening), and they didn't complete downloading and are in the Videos app, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • What happened to ADOBE workspaces files after being downloaded before retirement?

    What happened to ADOBE workspaces files after being downloaded before retirement?

    I had this problem as well! I was working on one of several projects I had, I'm pretty sure they were saved on the computer, my computer started to chug, I reset it, and they ALL disappeared! I can't find any of the files anywhere on the hard drive, but I also can't sign into the cloud to see if they somehow got moved. I reset again, and still nothing.
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  • Where on my computer do I access the iTunes movie rental that just downloaded?

    Where on my computer do I access the iTunes movie rental that just downloaded? I can't find it anywhere . . .

    In iTunes choose the 'Films' display then click 'Rented' in the bar at the top.

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