HT1657 What happens if my rented movie just stops in the middle? Can I re download it free of charge?

2 of my rented movies just stopped in the middle of the movie. Is it possible to redown load them free of charge? If not what other recourse is there for movies that do not down load properly?

If it's not playing properly then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link.

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HT1657 What happens when you rent movies and they don't play? How come that question is not on the list?

What happens when you rent movies and they don't play and you tried getting credit for it? I rented two movies which they were very very old movies in black & white and they both don't play. I never had this problem before even when downloading videos. Now how can I get credit for it? I contact itunes a number of times and no one has done nothing as of yet. Itunes also asked me for my order number which I sent them but still no credit.

Great question MommaBof4! This is actually something that can be completed. VZW does have the option to turn this feature on or off based upon the users request. If you would like to update this feature on your device please give us a call by dialing *611 send from your VZW device, thanks!
MatthewS_VZW
Follow us on Twitter @VZWSUPPORT

HT1657 watching a movie on Apple TV and it just stops in the middle of it. Try settings and check for rental and just get the spinning wheel for over 30 minutes.

Can't seem to finish a movie on AppleTV. It just stops in the middle of movie and returns to menu. Try to check for rentals under settings like it says to when we try and download movie again and all I get is a spinning wheel. At least the second this has happened in the middle of a movie. Beginning to think AppleTV is junk!

Hello Pauljfield,
You may want to report the issue you've had with your rental to the folks in our iTunes Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Cheers,
Allen

I have had two movie rentals, stop in the middle of downloading tonight, both giving me the error message "(err = 50)" -- It looks like its a network connectivity message, but I'm connected. Any idea on what could be causing this? No info anywhere!

I have had two movie rentals, stop in the middle of downloading tonight, both giving me the error message "(err = 50)" -- It looks like its a network connectivity message, but I'm connected. Any idea on what could be causing this? I cannot find info anywhere!
Thanks for any help

If you have anti virus software installed, disable that.
Try turning off the Firewall in System Preferences > Security
iTunes: Advanced iTunes Store troubleshooting
It would help when you post to tell us which Mac OS X you have installed. Thank you !!

HT3209 What happened to my rented movies?

I had several movies rented. I was told I had to update to v11. Now, I can't find my rentals. There are about ten days left on them.

OK....Press:
ctrl - B to bring up the menu
ctrl - S to bring up the side menu
ctrl - / to bring up the status bar
Search for one of the movies you rented.
et voila .. in the menu bar, under my library and movies appears the heading "rented." The rentals are in there.

HT204370 a rented movie closed out in the middle - how do I get it to replay

rented movie stopped and closed out in middle. How do I replay?

Hello, ZRodriguez.
Thank you for visiting Apple Support Communities.
I would recommend reporting a problem with the purchase via the steps in the article below.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
You can also report an issue with this purchase by accessing your purchases history in iTunes on your computer.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Cheers,
Jason H.

HT1657 what do i do if i rented a movie on itunes and it just stopped in the middle?

i just rented a movie in itunes, and it stopped at 1:37. is there anything i can do to fix that?

Try quitting and restarting iTunes, and if that doesn't help restart your computer. If the movie still fails, go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards.

HT1657 What happens if I rent a movie an only watch the first 5 seconds will I still only get it for 48 hours or 30 days?

Please answer. I did not mean to start watching my movie that I rented but it started by accident and I only watched 5 seconds of it. will i still have 30 days or only 48 hours to watch it.

48 hours after the first frame played.

HT1657 What happens if I rent a movie and later want to buy it in terms of price?

I recently bought the apple TV and paid for some movies, but I wonder if I rent a movie and later want to buy it will the price be different (lower) or do I have to pay full price and end up paying more.

You have to buy the movie at full price

What happened when a rented movie stops playing and says cannot load movie?

I rented a movie and while I was watching it, it stopped playing and an message popped up that said cannot load movie. Can I fix the problem and finish watching the movie?

Hi Colzona!
You may need to report an issue with this purchase using the information in the following article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden

My rented movie has stopped before the end and will not resume

HElp
i just rented a movie and it has stopped playing 20 minutes in and will not resume

 iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If it's a purchased movie, then just redownload it from the cloud (if not a rental)
 Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519

TS3623 My rented movie quit out in the middle,

Sent me back to main menu and when I went to rent it again, it said I already rented it and directed me to 'settings'. In Settings, I clicked on "Check For Rentals" and the spinning wheel of death Just spins…..

Hey NYdeidel!
It sounds like you may need to report an issue with this purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thanks for using the Apple Support Communities!
Cheers,
Braden

I have purchased Criminal Minds Season 8 episode BrothersHotchner/The Replicator and when I was watching it just stop in the middle of the episode. I wait until the episode download all but when it did it will only reproduce me the first 20 seconds.

Please return my money or make sure I can see the enitre episode.

Hello, Andreayael.szpinak.
I have ran into this issue before myself. If you purchased that episode, I would recommend deleting that episode and downloading it again free of charge via the purchased section of the iTunes Store. The steps in the article below will walk you through how to process these steps.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Cheers,
Jason H.

HT1657 What happens if my AppleTV looses connectivity with Apple Stopre BEFORE my movie finishes?! I am unable to watch the movie now! Do I get charged?

My Apple TV suddenly stopped in the middle of a movie and notified me that it had lost contact with Apple Store. I reconnected and it did not recognize I had already paid for a rental. So I tried to rent it again and it again told me it had lost contact. Bottom line, do I get charged? What address is there where I can dispute the charge if I do get charged?

As it says on the page that you posted from :
If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer.
Why it's like that I don't think that Apple have said (these are user-to-user forums). If you haven't downloaded it on your iPad then have you checked to see if you can download it on your computer's iTunes (Store > Check For Available Downloads menu option) or Apple TV ?
If it doesn't show on either of them then you can try contacting iTunes Support and see if they will let you download it on a different computer/device or refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Rented a movie and it stopped in the middle of the movie and now we can not get it back on without renting again. What do we do to get our movie back?

Rented a movie and it stopped in the middle of the movie and now we can not get it back on without renting again. What do we do to get our movie back?

Have you tried going to settings - iTunes store - check for rentals? If it does not initially appear try logging out and back into your account.

HT1657 What happens if my rented movie just stops in the middle? Can I re download it free of charge?

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