HT1657 Where do I go if I rented a movie, thought it finished downloading, was charged for the rental but it's not showing up under videos?

I rented a movie, was charged but it's not showing up under videos. How can I resolve this problem?

Hi Garywilliamsnc!
Try looking for this purchase and re-downloading it from your past purchases, found here:
Download past purchases
http://support.apple.com/kb/ht2519
Thanks for using the Apple Support Communities. Have a good one!
-Braden

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HT1657 The movie I rented didn't downlaod, but I was charged for the rental. How do I get it to download without being charged again?

I rented a movie from itunes, but it didn't download to my ipad. I was charged for the rental. How can I download it without getting charged again?

Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

HT1657 I rented a movie from the iTunes Store, downloading to my iPhone 5, but after it downloaded, it's completely disappeared from my iPhone. I've been charged for the rental and when I go to rent it again, it says that I've already rented it

Hi - I rented a movie from iTunes and was charged for the rental. It downloaded to my iPhone 5 over wi-fi as usual, but on completion of the download, it then didn't appear in my movies app on the iphone. I can't find it either on iTunes in my account on my computer. But iTunes seems to think that I've already downloaded it, but I can't find it anywhere or watch it. Help! I've downloaded and watch plenty of movies before - this is a first. I've tried re-renting it, but it tells me that I've already rented it and if I download it again, I'll be charged a second time.
Help - anyone out there had the same problem or better still, have a solution????

I had the same issue with my apple tv 3rd generation. I rented Sinister and selected the "rent and watch now" option. Half way through the movie I accidentally pressed the menu button. When I looked for the rented movie on my apple tv I could not find it. Not even above the movie pannel where "purchased" and "top movies" comes up on the main menu. the apple tv suggests to go to settings>downloads but I don't have that option. I did go to settings> itunes store> check rentals but that didnt work either. It took too long to even check. Thank you because this SOLUTION worked great.
SOLUTION: How to reset apple tv 3 3rd generation to view rented movies:on the apple tv remote: press and hold "menu" to go to the main menu. Select SETTINGS> GENERAL >RESET >RESET ALL SETTINGS. After the apple tv resets, input all your information again and your rented movies should be visible when you cruise above the "movies" section. THANK YOU!!
Apple needs to solve this issue because honestly it took me 3 hours and a half to watch a movie that only lasted 2 BECAUSE I wast trying to solve the issue, reseting and all. blahh.

HT1657 I rented a movie but had to interrupt the download as I was not near a Wi-Fi hot spot for a period of time. I boarded a plane and then could not watch the movie. Can I get a credit for the rental since I was not able to watch it?

I was downloading a rented movie but could not finish the download before I had to board a plane. I went to play the movie on the plane but received an error message and could not watch it. I was charged for the rental. Can I get a credit?

Personally I would raise the problem with iTunes Store Support via:
https://expresslane.apple.com
You can also Report a Problem via the link in your Purchase Invoice e-mail or from your iTunes account Purhcase History by logging into your Account Settings in iTunes on a computer.

HT1657 My movie rental download was not completed and I was unable to finish the movie. I was charged for it. What can I do to rent the movie again without getting charged for the rental again?

My movie rental download was not completed and I was unable to finish the movie. I was charged for it. What can I do to rent the movie again without getting charged for the rental again?

kananga wrote:
To begin, what ADA-compliant options are available to work with a service representative? Good question, and one that I don't know the answer to. Does anything on this page help? Products & Services Overview | Verizon Wireless
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. Service is normally billed through the end of the billing cycle, whether service is provided or not. "Cancellations will become effective on the last day of that month’s billing cycle, and you are responsible for all charges incurred until then." After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. According to their legal docs, the "leagally billable amount" is through the end of the billing cycle. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online? You cannot pay online once the account is cancelled. You will be mailed a paper copy of the final bill, and you can mail a check, or possibly call in and pay over the phone. But online is no longer an option once the account is cancelled.

If I rent a movie and I later I decide that I want to buy it, Am I going to need to download it once for the rental and a second time for the purchase?

I just wanted to know if I rent a movie and I later I decide that I want to buy it, Am I going to need to download it once for the rental and a second time for the purchase?

You will need to redownload it - rentals expire and are deleted, either 30 days after renting it, or 48 hours (24 hours if you are in the US) after starting to watch it, whichever is the soonest.

I bought and was charged for some music. It is not in check for available downloads or my purchased file. However it shows up in recent purchases. I just recovered from a problem and had to uninstall and reinstall. Where could this purchase be?

I bought and was charged for some music. It is not in check for available downloads or the purchased file. It does show up on my view my account recent purchases. Where could this music be? I recently recovered from an iTunes problem and had to uninstall and reinstall and finally manged to get everything back to work. Except for this most recent purchase which just happens to be my son's band so I would really like to have it.

Start with this article.
http://support.apple.com/kb/TS1408
If you live in the US, you can always redownload the music at no cost. See this article for information.
http://support.apple.com/kb/ht2519
And if nothing else, try contacting iTunes support and explaining the situation to them.
http://www.apple.com/support/itunes/contact.html
B-rock

I just rented a video on my iPad, but it's not showing up under rented videos. Where do I go?

I just rented a video on my iPad and it's not showing up under rented videos. I have rented videos before. But don't know what to do. Help.

It should be in the Videos app
If not, are your age restrictions set up in the Settings >> General >> .......?
If your restrictions are turned on and you rented a PG18 rated movie or something, it won't show by design.

HT1657 what do i do if i rented a movie on itunes and it just stopped in the middle?

i just rented a movie in itunes, and it stopped at 1:37. is there anything i can do to fix that?

Try quitting and restarting iTunes, and if that doesn't help restart your computer. If the movie still fails, go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards.

HT2729 How do I access a rented film to view it? I have been charged for the film but I cannot find it in iTunes; Help!

How do I access a rented film to view it via iTunes? I have had my account deducted for this film but cannot see how I get to it; Help!

Hello, jaimie299.
Thank you for visiting Apple Support Communities.
If the movie rental has completely downloaded, this movie should be located in your movie library under rental. Below, I have included a couple articles on how to check for interrupted downloads and movie rentals. I have also included and article that will allow you to report a problem with your purchase if you are still unable to watch the movie.
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
iTunes 11 for Windows: Rent movies from the iTunes Store
http://support.apple.com/kb/PH12499
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Cheers,
Jason H.

HT4059 I downloaded a book on my iPad but I can not find it. I thought there would be an icon on my app pages for the book but there is not. Where do I go to get the book?

I purchased an I book for the first time and now I can not find it. I thought it would bean icon on my apps page. Where did it go"?

How/where did you buy it ? If it's an ibook from Apple then you can only download and read them in the iBooks app on an iPad - if you have the iBooks app on your iPad, and that book doesn't show on the bookshelf in the app, then you should be able to redownload it via the Purchased tab in the ibookstore in the app.

HT1657 i rented 21 jump street movie and I can't find it on my Ipad, but it shows that I downloaded it and I was charged for the download

i rented 21 jump street and I can not locate it on my Ipad

If you've downloaded it on the iPad then it should be in the Videos app :
Is it not in there ?

I rented a movie, I was charged for it, but never could be downloaded, what should I do.?

I rented a movie called "you again" I was charged for it but never could be downloaded, please let me know what to do in order to be reimbursed
for that, thank you

If it didn't appear in the Videos app on your iPad, and it didn'tdownload to your computer, then you can try the 'report a problem' link in your purchase history : http://support.apple.com/kb/HT1933

I rented the movie "One for the Money" but it isn't on my computer, what should I do?

I rented the movie "One for the Money" but it's not in my iTunes. iTunes said that I downloaded the movie but it's not on my computer. what should I do? i also rented the movie "The Vow" but it keeps telling me there was an error in the download, but it won't specify what's wrong so that I can fix it.

What is the code?
Did you edit the code several times while working on the form?

HT1657 I rented a movie and now can't find it. I was also charged for the movie? where is it?

I rented a movie and now can't find it. I was also charged for the movie? where is it?

What did you download it on ? If a computer's iTunes then do you have a 'rentals' tab in the Movies part of your library ? If on an iOS device then it should be in the Videos app (if it's not showing there then have you got a film age rating set in Restrictions that is hiding it ?).

HT1657 Where do I go if I rented a movie, thought it finished downloading, was charged for the rental but it's not showing up under videos?

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