HT1688 I recently upgrade my Iphone but the old one is still active. I installed the friendjectory app on my new phone but it will not open but for a few seconds ab=nd then closes. What is wrong and what do I need to do to make this app work on my new pho

I recently upgraded my Iphone. Iinstalled the friendjectory app on the new phone but it will not open but for few seconds and then closed. What is wrong and what do I need to do? My old phone is still active and working. Do I need to do something about that?

Hi stanczak53,
Welcome to Apple Support Communities.
See this link for some tips on troubleshooting apps on your iPhone:
Using apps on your iPhone
http://www.apple.com/support/iphone/assistant/application/
Best,
Jeremy

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I activated my new iPhone, but my old one is still activated...

Ok, so I bought an iPhone 5S and just received it in the mail today. I followed the instructions, backed up my phone & contacts and turned off my old iPhone. I called to activate my phone and within minutes my new phone was active. I turned back on my old iPhone after this was all finished to erase everything and get it ready to recycle, but the phone is still active! I still have service, texts are coming through and it's as if nothing changed. I even tried resetting it and seeing if that would make a difference, but it did nothing.
I just tried calling Verizon to ask what the deal is, but they stop doing customer service at 11 pm. I guess I'll have to wait until the morning unless anyone here has any ideas of what to do?

I assume you had a 4s and upgraded to a 5s here some info on Factory Resetting a 4s
http://support.verizonwireless.com/support/devices/knowledge_base.html/39607

Having a hard time installing the latest verison of i-tunes. my laptop can't find the path ITUNES64.MSI" WHAT TOO DO NEED HELP . uninstall the old one now i can't install the new one..heip

can"t install lastest verison of itunes. path too ITUNES64.MSI" unable to find. uninstall tunes and still having the same problems
what do i do to reinstall itunes????

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Firefox is not open, will not open, but when I try to update or uninstall it says I need to close Firefox first. I have exhausted the suggestions on the support page. I have no choice but to use a different browser.

Firefox is not open, will not open, but when I try to update or uninstall it says I need to close Firefox first. This is a common problem, as I have seen many posts with the same problem. I don't know what else I can say about it, it is pretty straightforward.

http://kb.mozillazine.org/Kill_application

My imac just started taking a long time to turn on. First I have a grat screen, than a gray world globe , a blue screen and finally my desktop. A total of 4 minutes. What is wrong and what do I do?

My IMac , just started, taking a long time to get to the desktop. First I have a gray screen, than a gray screen with a gray globe, a blue screen and finally my desktop. Takes about 4 minutes. What is wrong and what do I do?

Once the desktop is up and the iMac ready to use, open Systeem Preferences (Apple menu) and click the Startup Disk item. In the new screen, make sure that OS X on your hard drive is selected in the top row - click it once to make sure. Then test.

My mum has an iPad 1, the email programme will not open properly. If you click on the icon it opens only for a few seconds but then shuts. In that few seconds you cant select anything that you see on screen. Any ideas? Thanks

My mum has an iPad 1, the email programme will not open properly. If you click on the icon it opens only for a few seconds but then shuts. In that few seconds you cant select anything that you see on screen. Any ideas? Thanks

If the Reset Ian mentioned doesn't work...
Shut down and restart the Mail app...
- From any Home Screen, double tap the home button to bring up the Recents List
- Tap and hold any icon in this list until they wiggle
- Press the red to delete the Mail app from this list.
- Press the home button twice when done.
- Restart the Mail app

The new version of iBooks will not open on my iPad(3gen) after it was installed. Reinstalling makes no difference. It opens then closes right away. Any fix??

The new version of iBooks will not open on my iPad(3gen) after it was installed. Reinstalling makes no difference. It opens then closes right away. Any fix??
Anybody else have this problem?

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
 Cheers, Tom

HT2486 the photos that I add to address book will only be there for a few seconds after I close the edit button. Either they go away completely or they a very small portion of the actual photo

the photos that I add to address book will only be there for a few seconds after I close the edit button. Either they go away completely or they are very small portion of the actual photo

Frank, thanks for your note. I wrote "COMPLETED" because I had gone to a lot of effort to get the content of the book precisely as I wanted it. I would fully expect to see my level of effort and care matched by functional competence in Aperture 3 to render the book the way I created it. Too much to ask?
And yes, I upgraded the Aperture 2 Library first. [Not ALL my tens of 000s of pix, because I use Lightroom selectively for photo editing. But Yes to the Aperture 2 Library.] That step took a number of minutes, but seemed to work fine (no error messages of any kind).
Then I opened the existing book project in Aperture 3, which followed some "magic-box" process that took a minute or so. As I said, when that step was done, by all appearances the book was ready to submit for printing - until I examined the photos a little more closely. You did see the blurry example I included, didn't you? That is what each and every photo looks like.
Text-box content appears to have been rendered pertectly, for the record (including captions).
So, ... is this result something you have heard of before? Do you know of a one-step solution? Or am I looking at an extended picture-by-picture fix?

HT4859 If I got a new iPhone and backed up the data from the old one, it should show up once the new one is set up right? Does an "incomplete" status mean it did not back up and can not be restored to the new iPhone?

If I got a new iPhone and backed up the date from the old one, it should show up once the new one is set up right?
And does an "incomplete" status on iCloud mean it can't be restored to the new iPhone?
Help please

What I mean is still track my stolen one. I don't know if this will make sense to you but I'm thinking that if I restore the back up data on this phone..on my stolen phone it will like forget the icloud account or something and think this phone is the stolen one so when I go to track the stolen one, it will show that phone as the one I have now because I restored the back up from that phone.

HT2731 I had to set up a new email address for my ipad, but the old one is still coming up when i have to update my apps, how do i reset to the new email address?

I recently had to reset my apple id to a new email address, but when i try to update my apps, the old one is still showing up, how do i change it?

Apps will always be tied to the account from which they were purchased and will always need to be updated using that account.

With the new firefox version i was supposed to have the new design,but is till have the old one.How do i turn on the new one?

With the new firefox version i was supposed to have the new design,but is till have the old one.How do i turn on the new one?

Are you referring to Australis? <br/>
http://people.mozilla.org/~shorlander/files/australis-designSpecs/australis-designSpecs-windowsXP-lunaBlue-mainWindow.html
Firefox Nightly 29.0a1 has that new User Interface. But Australis won't be in a release version until Firefox 30 or 31, well into 2014.

I try to open mozilla this last week and it will not open it for me. It sais it is open already but there is nothing on my computer. I had mcafee check for viruses and said there was none. I tryed uninstalling and reinstalling but it did not help.

I try to open mozilla this last week and it will not open it for me. It sais it is open already but there is nothing on my computer. I had mcafee check for viruses and said there was none. I tryed uninstalling and reinstalling but it did not help.

See
* http://support.mozilla.com/en-US/kb/Firefox%20will%20not%20start

I have Adobe Elements10. The RAW images from my new Canon G16 camera will not open. Do I need an upgrade?

I have Adobe Elements10. The RAW images from my new Canon G16 camera will not open. Do I need an upgrade?

carolweiler wrote:
I have Adobe Elements10. The RAW images from my new Canon G16 camera will not open. Do I need an upgrade?
See:
Camera Raw plug-in | Supported cameras
You need the 8.2 version of the ACR module, and PS10 is too old to be updated.
So, you can choose between 3 solutions:
- update PSE to PSE12
- use the Canon software to convert the raw files to the tiff format which PSE10 can handle
- download and install the free Adobe DNGconverter which is able to convert a whole folder of CR2 raw files to the Adobe DNG raw format which PSE10 can handle.
The last two solutions are free.

I try to update the facebook but the email show in the App store is the old one an I can't remember the password

try to update the facebook but the email show in the App store in this icon in specfic is the old one an I can't remember the password, how this is happen if I have my new email set up in everything?

- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.

HT4759 I want to make a new account on iCloud instead of the old one without loosing my information in the old one ?How could I do that?

I want to make a new account on iCloud instead of the old one without loosing my information in the old one ?How could I do that?

If you want to change to a new iCloud accout you'll have to delete the account, create a new account with the other ID, and migrate your data to the new account.
Before deleting the account, if you have any photos in photo stream that are not in your camera roll or backed up somewhere else save these to your camera roll or you will lose them. To do this, open the photo stream album in the thumbnail view, tap Edit, tap all the photos you want to save, tap Share, then tap Save to Camera Roll.
Once this is done, go to Settings>iCloud, scroll to the bottom and tap Delete Account. When prompted about what to do with the iCloud data, be sure to select Keep On iPhone. Next, set up a new iCloud account using a different Apple ID (if you don't have one, tap Get a Free Apple ID at the bottom). Then turn iCloud data syncing for contacts, etc. back to On, and when prompted about merging with iCloud, choose Merge. This will upload the data to the new account.

HT1688 I recently upgrade my Iphone but the old one is still active. I installed the friendjectory app on my new phone but it will not open but for a few seconds ab=nd then closes. What is wrong and what do I need to do to make this app work on my new pho

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