HT1688 In app purchase failed and says to contact itoons.

The dark sommuner app keeps saying purchase failed and to contact Itoons. I can make purchases from other apps just not that one. What's wrong?

This is an automated reply, but an iTunes Store representative will be reviewing your request and will send you a personal response soon (generally within 48 hours). Meanwhile, you may find the following articles helpful. They address several common questions from customers:

Similar Messages

HT1918 Does anyone know why various, not all, apps will not allow me to purchase in-app purchases? It says to contact iTunes support.

I keep having problems in various apps making in-app purchases. Tells me to contact iTunes support which isn't an easy process!

Hi...
In case this applies, you must have a credit or debit card on file in order to utilize In-App purchases. In-App purchases cannot be made from the balance of a redeemed iTunes gift card.
You can use the email form for contacting Apple here > Apple - Support - iTunes Store - Contact Us

When trying to make in app purchases, my phone says to "contact iTunes Store support to complete this transaction" is there an easy/immediate solution for this error?

II'M trying to make an in app purchase and this error keeps coming up on my phone. I can still make purchases on my iPad though....

Did you follow the instructions in the message and contact Apple, which you can do through iTunes Store Support. If Apple have asked you to contact them, then the issue can only be resolved by them.

App purchase failed and contact us page not workin...

I tried to purchase Roadsync 5 full version costing US$ 3.89. After I pressed 'Confirm' button, it displayed some error and was thrown back to app selection page once again. Unfortunately when I checked online balance, $ 3.89 has already been deducted from Mastercard.
So I went to ovi.com -> support -> contact us page. That page has few mandatory fields including "Language". The dropdown combo box has no language options listed and hence I could not submit the issue.
Anyone can tell me where to look for failed app store purchase and hope contact us page gets corrected soon.

Go to Ovi Store > My stuff.
If you want to thank someone, just click on the blue star at the bottom of their post

In the process of trying to purchase an app, it pops up and says please contact itunes to complete this tranaction

???????????????/in the process of trying to purchase an app, it pops up and says please contact itunes to complete this tranaction

You probably need to contact iTunes store support: http://www.apple.com/emea/support/itunes/contact.html.

HT201272 My A&E app will not install. It shows on the purchased screen and says "Open" but will not install... Help

My A&E app will not install. It shows on the purchased screen and says "Open" but will not install... Help

open sys. prefs, cd/dvd select how you want disc to open

Regarding not being able to make an in-app purchase: all it says is that i can't make In-app purchases at this time.

regarding not being able to make an in-app purchase: all it says is that i can't make In-app purchases at this time. Any suggestions? I'm new to the apple world. I just switched from an Android today.

Contact iTunes store support for this. Go to http://www.apple.com/support/itunes/contact/ and click the blue link next to the green shopping bag. Follow the steps and send them an email explaining your issue.

I'm trying to download the trial for adobe indesign but it keeps failing and saying 'download error, please try again or contact customer support (49)' Can anyone help? I'm using a laptop on windows 8

I'm trying to download the trial for adobe indesign but it keeps failing and saying 'download error, please try again or contact customer support (49)' Can anyone help? I'm using a laptop on windows 8

Rachelh20713544 for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

HT1725 One of my apps wont update and says installing on my phone. I get a message that says to check itune store but its not telling me anything

One of my apps wont update and says installing on my phone. I get a message on my phone to check itunes store for the problem but I cant find anything in itunes store to help me

Hi...
I replied to you here > https://discussions.apple.com/thread/3851006?tstart=0

Just updated I pad 2 and some of my apps are dim and say waiting Is that something that takes a long time or does it mean something didn't work

Just updated my I pad 2 and some of my apps are dim and say waiting. Is this something that takes a long time or could something be wrong?

That means they are in the queue to be updated.
If everything is working it will depend on the speed of your wifi connection as to how long it takes.

I already authorize my computer but still it cannot sync my apps purchases because it says to authorize my computer all over again

i already authorize my computer but still it cannot sync my apps purchases because it says to authorize my computer all over again

Try:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases

HT1600 my software update fails every time I attempt to update. I have restarted the device, selected software update but when it get to the end of "preparing software update", it fails and says the update was not successful. any ideas?

my software update fails every time I attempt to update. I have restarted the device, selected software update but when it get to the end of "preparing software update", it fails and says the update was not successful. any ideas?

Welcome to the Apple Community.
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Devices list, and then click Restore.

When updating itunes on pc it keeps failing and saying i must do it manually..

when updating itunes on pc it keeps failing and saying i must do it manually..

Try updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
http://www.apple.com/itunes/download/

HT201210 I have tried to update my iPhone 4 many times (from iOS 5.1 to latest version), but everytime it fails and says that it cannot be updated. unknown error (3194). please help.

I have tried to update my iPhone 4 many times (from iOS 5.1 to latest version), but everytime it fails and says that it cannot be updated. unknown error (3194). please help.
<E-mail Edited by Host>

You might try reading the entire help document you linked from:
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.

HT6114 I tried to download this to my macbook but when I click on it in the app "purchases" section, it says download but won't allow me to download it. Why?

I tried to download this to my macbook but when I click on it in the app "purchases" section, it says download but won't allow me to download it. Why?

What is it exactly that you're trying to download?
Do you have the URL we can check for you?

HT1688 In app purchase failed and says to contact itoons.

Similar Messages

Maybe you are looking for