HT1688 My husband did the update on his phone and when it restarted the screen came up with a plug in and arrow pointing to itunes. This has never happened and I'm not sure what it means. It will not come on.

Im not sure how to get his phone to come back on. Ive never seen an iphone do this. He updated to the latest version and it came up with a plug in on the screen with an arrow pointing to an itunes app looking thing. I'm sorry if this is confusing but I'm not really sure how to explain what it looks like.

UNABLE TO RESTORE (connect to iTunes with cable logo)
If you are trying to restore and you device shows an image of a USB cable and connect to iTunes then carefully follow the steps in this article. You may need to do is several times http://support.apple.com/kb/ht1808

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HT1338 I just purchased my macbook pro yesterday and the update combined it downloads but when i restart the computer it says something went wrong and it won't work i don't know where to start to download this update

I just purchased my macbook pro yesterday and the update combined it downloads but when i restart the computer it says something went wrong and it won't work i don't know where to start to download this update

Try here:
http://support.apple.com/kb/DL1524

I just recently got a new iPhone 4 and the service is all of a sudden terrible and my calls are dropped constantly. This has never happened before. Any suggestions on what I can do? This is really frustrating!

i just recently got a new iPhone 4 (my other one had water damage) and the service is all of a sudden terrible and my calls are dropped constantly. This has never happened before. Any suggestions on what I can do? This is really frustrating!

May be your carrier but try a reset:
Hold the Sleep/Wake and Home buttons until the screen goes dark and the Apple logo appears

Just after latest upgrade, firefox is performing badly. It will open one or two websites then I get the anti-clockwise rotating arrow, then nothing. This has never happened before. I have re-installed firefox but the same happens. Please help?

Firefox has always worked fast. But after the last upgrade, it has slowed right down. I am running Windows 7 32 bit. Now the first website loads fast; then the next website loads slower; then links gradually slow down until I just see the reverse arrow which never loads up.
I have re-installed Firefox w/out success.
Please help,
Will

Sorry your experience wasn't a plesant one, but most of the issues they work on are hardware in nature, not software.. I'm not taking up for Apple... I'd had my share of run-ins with them as well.
As for your iTunes issue... an EASY solution is to simply tell iTunes that the location you want your tunes stored in is your Public folder. Items in your public folder can be seen and opened by others, so your wife could easily access the files there.
For you, go to your Music folder, find the iTunes folder, and drag it to your public folder.
Next, go to iTuness>Preferences and click on the Advanced tab, then the General Tab, and the first window you see is the iTunes Music Folder Locataion. Click Change, then navigate to the iTunes folder in you Public folder.
Now, next time you purchase a song from the iTunes store, or import songs from a CD, they will be stored in the iTunes folder, in your public folder.
You wife does basically the same thing except she navigates to YOUR public folder, and the iTunes folder inside.
She will have to manually find and import any new songs you add but at least your entire library will be available for her to listen to.
There are other ways of getting the same thing done, but I think this is the easiest.
Quad 2.5 Mac OS X (10.4.6)

I received a second iPad Air as a gift and sold on Ebay. The person who bought it asked if is a Oem pad. Not sure what that means. The model part number is PF004LL/A

I received a second iPad Air as a gift and sold on Ebay. The person who bought it asked if is a Oem pad. Not sure what that means. The model part number is PF004LL/A.

You can see the model number in Settings>General>About>Model. The model number has a two-letter code, a number and some more letters. The last part stands for the country/region. The first letter can be "F" (refurbished), "M" (normal retail), or "P" (personalized / engraved). For example MC605B is the model MC605 and B is for the region.
What country does my device belong to?
http://www.jbfaq.com/article.asp?id=63
 Cheers, Tom

Unable to update Firefox on Mac OS X 10.5.8 due to insufficient priveledges, but I'm not sure what that means?

Hello,
I went to upgrade my version of Firefox and was able to download the newer version, but when I went to install it, the system asked if I wanted to replace the old with the new (the only option given), and when I said 'yes' the system popped up with "you are unable to do this because you have insufficient privileges." Not sure what that means. I have been able to download other things just fine.

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
*Firefox 10.0.x: http://www.mozilla.org/en-US/firefox/all.html
*Trash the current Firefox application to do a clean (re-)install
*Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox

I cannot open my photoshop, its asking for a serial number. I do have one but it will not accept it. I've had this program for 5 years and this has never happened before.

I cannot open my photoshop. Its asking me for a serial number, which I already have. However, it will not accept my serial number. I've had this program for 5 years and this has never happened.

If your Creative Suite version is #3 through 6, you might try running the CS Cleaner Tools in preparation for a re-install.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
If you have a legacy version, it may be that the activation servers for your product are no longer available.
Nancy O.

When I click on my finder to put a new folder on my desktop, it apears on the desktop nut it conatins all the files on my desktop. What I want is a new untitled folder. By the way, this has never happened before, in my many years of using imacs

When I click on my finder to put a new folder on my desktop, it apears on the desktop nut it conatins all the files on my desktop. What I want is a new untitled folder. By the way, this has never happened before, in my many years of using imacs

Are you sure you are choosing "new folder" rather than "new folder window" - new folder results in an empty "untitled" folder on my desktop whereas new folder window shows all my files.

I am unable to open Safari. It was working yesterday before I installed the update. The update seemed to be automtic when I restarted my computer. I am running 10.9.5. I don't want to lose my contacts, bookmarks etc if I have to delate the app.

I am unable to open Safari. It was working yesterday before I installed the update. The update seemed to be automatic when I restarted my computer. I am running 10.9.5. I don't want to lose my contacts, bookmarks etc if I have to delete the app. Any suggestions?

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Try to launch Safari. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.

When i first open firefox homepage (opens with google) after 3 seconds page freezes and cannoct be closed. i have to open seconed homepage to shot pc down. this has only happened since i installed firfox 4. what do i do to fix this

when i first open firefox homepage (opens with google as set by firefox) after about 3 seconds the page freezes and cannot be closed or minimised. i have to open second homepage to shut pc down or continue to use pc. this has only happened since i installed firefox 4. what do i do to fix this

I have had a similar problem with my system. I just recently (within a week of this post) built a brand new desktop. I installed Windows 7 64-bit Home and had a clean install, no problems. Using IE downloaded an anti-virus program, and then, because it was the latest version, downloaded and installed Firefox 4.0. As I began to search the internet for other programs to install after about maybe 10-15 minutes my computer crashes. Blank screen (yet monitor was still receiving a signal from computer) and completely frozen (couldn't even change the caps and num lock on keyboard). I thought I perhaps forgot to reboot after an update so I did a manual reboot and it started up fine.
When ever I got on the internet (still using firefox) it would crash after anywhere between 5-15 minutes. Since I've had good experience with FF in the past I thought it must be either the drivers or a hardware problem. So in-between crashes I updated all the drivers. Still had the same problem. Took the computer to a friend who knows more about computers than I do, made sure all the drivers were updated, same problem. We thought that it might be a hardware problem (bad video card, chipset, overheating issues, etc.), but after my friend played around with my computer for a day he found that when he didn't start FF at all it worked fine, even after watching a movie, or going through a playlist on Youtube.
At the time of this posting I'm going to try to uninstall FF 4.0 and download and install FF 3.6.16 which is currently on my laptop and works like a dream. Hopefully that will do the trick, because I love using FF and would hate to have to switch to another browser. Hopefully Mozilla will work out the kinks with FF 4 so I can continue to use it.
I apologize for the lengthy post. Any feedback would be appreciated, but is not necessary. I will try and post back after I try FF 3.16.6.

Why am I being asked for my billing info for updating free apps? This has never happened before! Now I can't update anything. Is there anyway around this?

I am being asked to provide my billing info for updating free apps... This has never happened before. I don't have a credit card so is there anyway around this??

The only way is to create an Apple ID without a credit card. The one you currently created will not work, it has to be a new one, and use this support document to do it. http://support.apple.com/kb/ht2534 Make sure you follow the directions exactly.

I just updated my 3G to 5.0 and most of my apps and contacts disappeared. THis has never happened before. How can I get it back to where it was?

I just updated my 3GS to 5.0 and most of my apps and contacts disappeared. THis has never happened before through many updates. How can I get it back to where it was?
I did a restore from backup but that did not change anything.
I can see my apps in iTunes - it is like the update got some apps but not all, no contacts.
Total waste of my Friday.
What steps can I take to bring the phone back.
I know Steve is not smiling

I got my contacts back by doing another restore! Relief..
But only a very few odd apps are showing up on the 3GS
Any suggestions?

I downloaded several tv shows on my computer and attempted to drag and drop to my iPod touch. I received an error message indicating that there was a problem syncing to my iPod. What steps should I take next? This has never happened before.

I downloaded several tv shows on my computer and attempted to drag and drop to my iPod touch. I received an error message indicating that there was a problem syncing to my iPod. What steps should I take next? This has never happened before.

Force Quit .
Press command + option + esc keys together at the same time. Wait.
When Force Quit window appears, select the Safari if not already.
Press Force Quit button at the bottom of the window. Wait.
Safari will quit.
Relaunch Safari holding the shift key down.
http://www.thesafemac.com/fbi-ransomware-virus-rampant/

While trying to purchase a gift card to send via email, got a message this apple ID not eligible for purchase. I've purchased many times before and this has never happened. Does anyone know why?

While trying to purchase a gift card to send via email, got a message this apple ID not eligible for purchase. I've purchased many times before and this has never happened. Does anyone know why?

Re: ITunes will not let me send a gift certificate...Error message says: This Apple ID is not currently eligible to purchase gift certificates. I have a valid Apple ID so please tell me why this is happening if you know.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html
Are you still using OSX 10.4.11? I thought the Store didn't work with Tiger.

TS2446 my itunes account is locked after i tried to log in. for some reason (this has never happened before) it asked to type in some security question answers such as what is my favorite car and job. and when i answered it, it suddenly locked my account.

my itunes account is locked after i tried to log in. for some reason (this has never happened before) it asked to type in some security question answers such as what is my favorite car and job. and when i answered it, it asked me the question again and when I answered, it locked my account.

Sorry for the typos, I hope my message still gets across!

HT1688 My husband did the update on his phone and when it restarted the screen came up with a plug in and arrow pointing to itunes. This has never happened and I'm not sure what it means. It will not come on.

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