HT1688 my Iphone 5 has a black screen and won't turn off/on. It locked on my yesterday while in photos and then it went black.

my Iphone 5 has a black screen and won't turn off/on. It locked on my yesterday while in photos and then it went black.

Hard Reset: HOld the home button and the sleep/wake button of your iPhone for about 10 to 15 seconds at the same time. Holding down both buttons at the same time till you see the apple appear

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My iPhone 5c has a broken screen and won't let me swipe. I got a new iPhone 5c, but want my stuff to backup to it. I haven't backed my old one up in over a year because the storage is full. How would I back it up to iCloud on a Dell or Toshiba computer?

My iPhone 5c has a broken screen and won't let me swipe. I got a new iPhone 5c, but want my stuff to back up onto it. I haven't backed up my old one in over a year because there's not enough storage. How would I back up on iCloud to a Dell or Toshiba computer?

Hi Linda Loo Loo,
If you have backed up previously to iTunes on a specific computer, even if it has been a while, you may be able to still backup even if you are unable enter the passcode on your iPhone due to a damaged screen. You may find the following article helpful:
If you have previously synced your device with iTunes, you may be able to reset the passcode by restoring the device:
Connect the device to the computer with which you normally sync and open iTunes.
Note: If iTunes asks you to enter the passcode, try another computer that you have synced with. Otherwise, go to "If you have never synced your device with iTunes, or you do not have access to a computer" section below.
If the device is still disabled, or if iTunes does not automatically sync your device, sync the device with iTunes.
When the backup and sync is complete, restore your device.
When iOS Setup Assistant asks to set up your device, choose "Restore from iTunes backup".
Select your device in iTunes and choose the most recent backup of your device.
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Regards,
- Brenden

My Iphone 4 has a cracked screen and has made it impossible for me to unlock my pin. I an giving the phone to a friend but want to know if there is a way I can ensure all my data is wiped off it before I do. Can anyone help?

My Iphone 4 has a cracked screen and has made it impossible for me to unlock my pin. I an giving the phone to a friend but want to know if there is a way I can ensure all my data is wiped off it before I do. Can anyone help? I have upgraded to a iPhone 5 so Im not sure if the old one would have automatically wiped the old phone. I have lots of emails and messages I wouldnt want peo

Have you synced this phone, with iTunes, while the passcode was enabled? If so, plug it in, iTunes running, & hit the Restore button on the Summary Pane. This will also erase the phone.
However, if you have not synced, while the passcode was enabled, you will not be able to do this without first enereting the passcode. If that's the case, try recovery mode:
http://support.apple.com/kb/HT1808

Hi I just upgraded software through iTunes then unplugged iPhone now it is stuck on the connect to intunes screen, it won't turn off and iTunes and my computer won't recognize my phone? Please help

Hi I just upgraded software through iTunes then unplugged iPhone now it is stuck on the connect to intunes screen, it won't turn off and iTunes and my computer won't recognize my phone? Please help

My phone is doing the same thing. My computer acknowledges that I have connected my iPhone 4, however, iTunes will no longer connect or sync to my iPhone 4. I have uninstalled iTunes, Bonjour and all Apple products from my pc. I have re-installed them back on. I have reset my phone. I have emptied my temp folder. I have done everything. If my iPhone cannot update and sync with iTunes then I may as well get another phone from somewhere else. I am disappointed that I cannot resolve this issue.
Rebeccaspe31, were you able to resolve your issue? If so how?

Creative Zen ver1.21.01 - Screen doesn't always turn off when in lock m

The screen doesn't always turn off when we lock the player.
It's a random problem, maybe related to some screens only.
When playing songs, if we lock the player, the screen fades out a little bit and will turn off automatically after 2-3 seconds. But in some screens (try the System/Information by example), it always remains in faded-mode, even after more than 5 minutes.
Thanks.

It dit it again yesterday, when my album finished to play (in lock mode), I opened my case and discovered that the screen was still on.
Maybe something in the process of the playing makes the the screen turn on automatically. I usually?use playlists, maybe the screen turns on when the?play stop?
I know that's not a very important issue, but for me it's "buggy"!
I have my player since week and it froze 3-4 time, so yes I had the "chance" to use the wonderfull reset button!

My Screen Saver won't turn off on my I-Mac. Is there a way to fix this?

I have an I-Mac that every once in a while won't turn off it's screen saver when I move the mouse. I can see the mouse move and switch to the screen with the caculator, but I am unable to get the screen saver to stop and view the screen proper.
It has been updated with mavericks, but was doing this before the update. It's set to update on a weekly basis, so It should be good in that department.
so far, any suggestiosn I have been able to find haven't stopped this from happening. i'm looking for a way to exit out of the screen saver.

Have you tried going to System Preferences/Desktop & Screensaver/Screensaver, and choose "Start after Never"? That turns off the screensaver. Then, under System Preferences/Desktop & Screensaver/Desktop, choose the image you want. You can vary the sleep by playing around with System Preferences/Energy Saver, and playing around with your preferences.

When updating to the new iOS my ipod died and now I have nothing but a white screen that won't turn off and itunes now doesn't recognize it

When I was updating my ipod touch to the new iOS last night it died and now I have nothing but a white screen. iTunes no longer recongnizes the device and it won't turn off when I hold the power button or when I hold the power and home screen button.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

After last upgrade, my iphone 3GS has a yellow screen and won't come on.

Hi
I really need help... I have recently upgraded my iPhone 3GS to 4.2.1 and there was a flash of white screen, followed by a yellow screen with lines across it. iTunes shows a error message and the phone is now dead. It won't go on. It does go into the DFU mode but thats all about it. Please help as I urgently and desperately need my phone on ....
Thank you in advance.

Gretchen230 wrote:
Thanks for the reply. I tried that and it didn't work because the screen was completely frozen. I broke down and took the thing to the Apple Store and they discovered there was a loose wire in it that had to be reconnected. This is the second phone which has failed because of "workmanship. "The microphone went bad on the first phone and now this issue. Both phones may have had 2 hours on them and as a new comer to the iphone, I am not impressed. I paid cash for the phone and no insurance. I assumed it would have lasted several years like my other phone of which brand name I won't mention. The phone was great when it worked but when it doesn't it is very frustrating when the touch pad is frozen.
I understand, you can mark this answer as "This solved my question" so that more people can see it if they have the same problem.

My iphone 6 has an enlarged screen and I cannot use it or log off to reboot. I have tried suggestions nothing works

My iPhone 6 has an enlarged scrren. I cannot use it or turn it off. I have tiried everything I used to do when this happened with my 4S but nothing is working. Please HELP!

Hi there chachcat12,
It sounds like you may have the Zoom feature enabled. Take a look at the article below for information on how to disable it.
iOS: Home screen icons are magnified or large
-Griff W.

Iphone 3gs keeps showing apple screen and then shuts off. won't start. HELP.

I left my iphone 3gs in my car to charge, i came back a hour later and the screen said "connect to itunes" and had 100% battery. I unplugged it from the charger and it immeditaly shut off. I plugged it into itunes and it does not even acknowlege it. all it is doing while plugged in is showing the apple screen as if its going to start up but shortly turns back to black screen. i just got my iphone 3g replaced with this one from apple store 3 weeks ago. I need help ASAP.

The Basic Troubleshooting Steps are:
Restart.. Reset.. Restore from Backup.. Restore as New...
Try a Reset of the Phone... You will Not Lose Any Data...
Turn the Phone Off... ( if it isn’t already )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
The Apple logo will Appear and then Disappear...
Usually takes about 15 - 20 Seconds...
Release the Buttons...
Turn the Phone On...
If that does not help... See Here:
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414
If you try all these Steps and you still have issues... Then a Visit to your Local Apple Store is the Next Step...

My iphone 4 has a broken screen and wont turn on for me to type in the password to back it up. what do i do?

my phone was spashed my water but i cleaned it up and dryed it up. the screen is off but i know it still works bc i still get txts on it and can hear it. i can also hook it up to my computer and se my info but cant back it up. computer. i cant backup the phone bc the passcode locks it from backup. what do i do to fix it or atleast back it up for my contacts

The passcode lock doesn't prevent the iPhone from being backed up and synced with the computer used for syncing the iPhone - unless the iPhone hasn't been synced with the computer since the passcode lock was set up. And you wouldn't be able to see your info on the iPhone either.
Contacts should already be on your computer - not a good idea to depend on an iPhone or any cell phone alone for such import data.
There is nothing you can do.

My iPhone 4 has a blank screen and wont respond.

Hello,
while i was on holiday i was using my phone normally, i put it in my pocket, the about half an hour later took it out and the screen was blank and it would not respond.
I have tried, holding the screen lock button, charging it, plugging it into my laptop and I have also tried to reset it (holding down the home button and screen lock button) and nothing is working!
When i was using it it had full charge so i dont know what is wrong with it.
HELP!
thank you

https://discussions.apple.com/message/19493283#19493283

IPhone 6 plus stuck with apple logo, won't turn off!

I got my new iPhone 6 plus today. I set it up as a new phone I couldn't restore from backup as I needed iOS 8.1 to restore the backup of my 5s.
So after upgrading to 8.1 I reset my 6 plus to restore the backup and now its stuck on the apple logo.
I can't turn it off to get it into recovery mode, I've tried holding the home and power buttons, the device appears to restart, after a few minutes it flashes on a red screen for a split second then its back to the apple logo. I've restarted multiple times and same thing keeps happening.
iTunes won't recognise the device so I'm really at a loss to what I can do from here. Can't get into my local Apple genius bar until Wednesday and I'd really like it sorted before that.
Thanks for any help you guys can give.

Hi there thatgurlwho,
I would recommend taking a look at the troubleshooting steps found in the article below if your device isn't booting past the Apple Logo.
iOS: Not responding or does not turn on
-Griff W.

My iPhone 4s has a smashed screen how much is an out of warranty replacement

MY iPhone 4s has a cracked screen and is out of warranty how much would Apple charge to replace it

Apple does not repair screens on the 4S. They do on the 5, 5C, 5S, 6 and 6 Plus. For the 4S they replace the phone; the cost is U$149 or equivalent in your currency.

HT4623 My iPhone 4 wont connect to iTunes th iPhone is on iOS 6 screen and when I slide the bar across it come up with connect to iTunes and the phone come up on iTunes but it won't load what do I do

When I connect my iPhone to iTunes it's say we're sorry we are unable to continue with your activation at this time and its be 2days and still doesn't work. And on my iPhone it has IOS 6 screen and when I slide the bar across it says connect to iTunes what do I do

Hi Genoc728,
Thanks for visiting Apple Support Communities.
If your iPhone is unresponsive and can't be turned off, you can reset it. See this article for the steps, and other helpful troubleshooting tips for an unresponsive device:
http://www.apple.com/support/iphone/assistant/phone/#section_1
Regards,
Jeremy

HT1688 my Iphone 5 has a black screen and won't turn off/on. It locked on my yesterday while in photos and then it went black.

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