HT1688 My iPhone 5 keeps on shutting down

My iPhone 5 keeps on shutting down on me. Do I need to take it in for repair or exchange?

Basic troubleshooting from the Users Guide is reset, restart, restore (first from backup then as new).  Try each of these in order until the issue is resolved.

Similar Messages

  • My iphone 5 keep on shutting down ever since iOS7, not related to battery life and requiring it to be reset to become operable again. How do I fix this?

    Hi,
    My iphone 5 has started to randomly shut down (So battery level not affected) constantly requiring a hard reset everytime to restore the phone back to working condition. Sometimes it doesn't even respond to a hard reset (Power button and home button pressed together) and is not recognized by itunes. If I leave it alone for a little while and tehn try again it sometimes works. Again its all random sometimes immediately sometimes after a few hours. Its really ridicolous on unreliable this phone is. Worst part I was quite happy and had no problems prior to iOS7 but ever since that upgrade my phone is no longer working. Apple told me this is a hardware issue but that doesn't make sense as it was fine prior to iOS7. Either way I am past the warranty so this means buying a new phone - whcih based on my current experience will not be an iPhone unless I get this fixed.

    I have reset my phone a large number of times. It doesn't work. I am now reseting and setting it up as a new phone every 2 days. It works for a while and then teh cycle repeats.

  • My iphone 5 keeps randomly shutting down and takes pictures sometimes when pushing the home button, the sleep button rarely works also.

    My iphone 5 randomly shuts down, locks itself inside the time limit, takes pictures sometimes when pushing the home button, (not always). any clues? I`ve tried the backup and restore option. nothing changed?

    It may be eligible for the following: https://ssl.apple.com/support/iphone5-sleepwakebutton/

  • Iphone 3gs keeps randomly shutting down

    My iPhone 3GS has just recently started locking up at random times; sometimes entering an app, whilst in use of app, trying to keystroke in, and when leaving an app. The screen goes blank but most of the time there are portions of back lite screen in random width and numerous vertical slices lite up in black color. I have to press and hold the power button for several moments to get it to start back up. In a 3 of the 12 cases after this occured the battery lost half its charge requiring a plug in power source to boot back up.
    What could be potentially causing these failures?

    To make sure that it is not a firmware problem, reset the phone by holding the sleep and home button until the Apple logo comes back again. If this does not help, set it up "as new device" without using the latest backup, in case it is damaged.
    How to set up your iPhone or iPod touch as a new device
    Does it also start locking up when connected to the computer or adapter? If no, get your battery checked, this might be battery problem then.

  • Aironet 1300 radio keeps on shutting down

    Hi,
    I have a problem with the wireless bridge connection using aironet 1300. It work fine before.no changes were done. The problem is that the radio keeps on shutting down.in the web interface radio is enabled but down. i have to manually diable it then enable it back to resolve the issue. Problem is random and this is happening on both aironet. Below is the log.
    on the first aironet:
    1 Mar 31 02:20:59.444 Error Interface Dot11Radio0, changed state to up
    2 Mar 31 02:20:59.443 Warning Interface Dot11Radio0, Associated To AP UPAdminBridge 001e.4a05.b820 [None]
    3 Mar 31 02:20:59.389 Error Interface Dot11Radio0, changed state to down
    4 Mar 31 02:20:59.339 Warning Interface Dot11Radio0, parent lost: Received deauthenticate (2) not valid
    5 Mar 31 01:24:51.062 Error Interface Dot11Radio0, changed state to up
    6 Mar 31 01:24:51.061 Warning Interface Dot11Radio0, Associated To AP UPAdminBridge 001e.4a05.b820 [None]
    on the second aironet:
    1 Mar 17 09:30:42.107 Information Interface Dot11Radio0, Station UP-ASBridge 001e.f7f1.abc0 Reassociated KEY_MGMT[NONE]
    2 Mar 17 09:30:41.971 Information Interface Dot11Radio0, Deauthenticating Station 001e.f7f1.abc0 Reason: Previous authentication no longer valid
    3 Mar 17 09:30:41.971 Warning Packet to client 001e.f7f1.abc0 reached max retries, removing the client
    regards,
    Christian

    Verify that when the radio interface is shutdown, the workstations can connect to the server immediately. Also ping from the AP to server and workstations to verify if there is any difference seen to the results seen prior to the radio interface being shut down.

  • My iPhone 4 has just shut down.  Rang the phone then vibrated for 2 minutes bank screen, will not turn on, also tried charging and will not charge.  Any suggestions

    my iPhone 4 has just shut down.  Rang the phone then vibrated for 2 minutes bank screen, will not turn on, also tried charging and will not charge.  Any suggestions?  I did download a ringtone app and went on to iTunes to sync!. 

    Try charging the iPhone via a wall socket for at least 30 minutes then try a reset by pressing and holding the sleep/wake button and the home button for 20 seconds (maybe longer) until the Apple logo appears, ignore the red slider.  Then turn back on. You won't lose any data doing the reset.

  • My macbook pro retina keeps on shutting down when installing OS X(Mountain Lion). Why is it so? Can anyone help? Thank you!

    My macbook pro retina is experiencing random shutdowns. I reformatted my macbook pro but before that, I have windows 7 bootcamp on my macbook together with mac os mountain lion. So, I reformatted and installed OS Mountain Lion, but the installation is not working well as it keeps on shutting down halfway. Please help!

    jterng,
    did you use OS X Internet Recovery to reïnstall Mountain Lion onto your MacBook Pro?

  • Hi, i hv macbook mid 2010 ..it was working fine till few days back but after updating it to mavericks, it keeps on shutting down itself...what to do ? could sm1 help me out ?

    hi, i hv macbook mid 2010 ..it was working fine till few days back but after updating it to mavericks, it keeps on shutting down itself...what to do ? could sm1 help me out ?

    The startup disk may need repairing...
    Startup your Mac while holding down the Command + R keys.
    From there you should be able to access the built in utilities in OS X Recovery

  • Hey, constantly since I installed the iOS 7.1 upgrade, my iPhone has been constantly shutting down and I think it's really frustrating and I whant to know how I can stop my iPhone from shutting down so I can downgrade to iOS 7.0.4?

    Hey, constantly since I installed the iOS 7.1 upgrade, my iPhone has been constantly shutting down and I think it's really frustrating and I whant to know how I can stop my iPhone from shutting down so I can downgrade to iOS 7.0.4?

    7.1.1 is certainly compatible with the iPhone 4. Just try a reset first.
    Close all open apps by double-tapping the home button, then swiping up and off the screen with the app window (not the smaller icon).
    Reset your device: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss)

  • Hai ian having problem with iphone 4 is suddenly shut down automatically when it is near 2 30-50%  can u plz tell soutions for that plz

    hai ian having problem with iphone 4 is suddenly shut down automatically when it is near 2 30-50%  can u plz tell soutions for that plz

    This is most often due to faulty battery. Apple Genius can perform a quick several minute battery diagnostic test. Make Genius Reservation.

  • My computer keeps on shutting down randomly

    My computer keeps on shutting down randomly. What can I do?

    Welcome to Apple Discussions 
    Help us help you. The more complete the description of your problem is (what OS you're using, what Application you're using, recent software installs or updates, a full or screen shot or the text of any error messages) the more assistance we can provide, and, the sooner we can provide it.
    Under your profile there's no data about the age of your MBA, the OS it's using. This is helpful for us to know because there's a phenomena with machines recently updated to Mavericks that have unusual sleep/wake behavior.  There are other issues particular to certain combinations of machines and software.
    Is this happening when the computer is on battery or plugged into the mains (wall outlet)?
    How long has it been happening?

  • IPhone 5s just randomly shuts down

    my iPhone 5s just randomly shuts down even though the battery is in 60-70% charged range.
    It shows the battery icon with one thin red line, I plug it in to power and a minute later it comes on with battery in 60-70% range.
    I cannot figure out what's going on !!

    Try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again.
    If this does not help, get your phone checked by visiting an Authorized Apple Service Provider or Apple Store next to your place.
    You can also contact Apple Support and talk to them. They can check the battery online.
    Or visit this page to do that: iPhone - Contact Support - Apple Support
    Click on Apple Support, then on ->Battery, Power &Charging ->Battery questions and troubleshooting, and follow the instructions.

  • Iphone 4s will not shut down.  Constant reboot unless powered.  I have done a full restore (losing half my apps) that helped for a while but now back to the same problem

    My iphone 4s will not shut down?  Please help??

    Basic troubleshooting steps outlined in the user guide are restart, reset, restore from backup, restore as new device.  Try each of these steps until your problem is solved. If these steps fail to solve your issue, then you'll need to bring your phone into Apple (or an authorized service provider in your area) for evaluation.

  • My iphone 5 keeps randomly shutting off and won't turn back on unless I plug it in to the charger

    my iphone 5 keeps randomly shutting off and won't turn back on unless I plug it in to the charger

    I'm experiencing the same issue. It's one thing to have to re-power up but to not be able to do so without plugging in the charger when the battery is substantially full, is a real drag.

  • I was updating my iphone, but my computer shut down half way through restoring my old settings. When I turned my computer back on, i tried to continue with the restore but the original backup i was trying to use wasn't there anymore, it had been replaced.

    I was updating my iphone, but my computer shut down half way through restoring my old settings. When I turned my computer back on, i tried to continue with the restore but the original backup i was trying to use wasn't there anymore, it had been replaced.

    Try resetting the SMC.
    MacBook and MacBook Pro with a battery you can remove
    Shut down the computer.
    Disconnect the MagSafe power adapter from the computer, if it's connected.
    Remove the battery.
    Press and hold the power button for 5 seconds.
    Release the power button.
    Reconnect the battery and MagSafe power adapter.
    Press the power button to turn on the computer
    To reset the SMC on newer Mac portables with a battery you cannot remove
    Shut down the computer.
    Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
    On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
    Release all the keys and the power button at the same time.
    Press the power button to turn on the computer.  
    Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.

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