HT1688 ok my iphone died and when i plugged it in to charge it a usb cord is at the bottom and then an error pointing to the itunes logo is all my phone will do what do i do?
my iphone died and when I plugged it in to charge a usb cord came up on the screen at the bottom then an error on top of it pointing to the itunes logo is the only thing my phone shows on the screen, what do I do?
You could try restoring and staying away from that backup. I've had that happen to me before on my iPhone 4 from a corrupt backup. You could be coincidently mixing the two issues, sounds to me like you got lucky and your phone is A-OK but you may be using a corrupt backup.
Similar Messages
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I was trying to get the new iOS update, and the iPad froze. I've seen others who have the same problem, but they had the iCloud and things like that. I have a few stories on there, and I'm not about ready to lose them, as I was stupid enough to not transfer them to my computer or anywhere else.
I went onto iTunes, hoping it would do that "restore iPad" thing, but so far, nope. I think it'd be fair to also inform that my iPad has been that was for three days, and I'm at a loss at what else to do. Can someone please, please help? Lord knows I need it...recovery mode
open itunes on computer
plug cable into computer not phone
turn phone off
hold home button and plug cable into phone. do not release home button until an itunes graphic appears on device.
look to computer shold have message about recovery mode click ok and restore
Peace, Clyde
if u need an article see
http://support.apple.com/kb/HT1808 -
I want to delete my icloud-account from my iphone 5 and then register again, because I want to change my email-address/account name. What would be the steps to follow? How do I make sure I do not lose any information stored on/in my iphone 5?
You would have to delete the existing iCloud account and create a wholly new one - you cannot change the @icloud.com email address of the one you already have. To make a new one, you will also need an new AppleID as any AppleID can only have one iCloud account associated with it.
Deleting the account will not delete anything off your device (if prompted for things like contacts, choose to keep them). You will have to sync everything anew with the new account as you cannot move your sync'd content, your old backups or anything else from one iCloud account to another. You will have to set up sync again and let it sync to the new account, and then make new backups to the new account as well. -
I went to upgrade my software on my phone from 5.01 to the lastest version. now all my phone will do is blink the apple logo. it will not turn on or off. What can I do? Even when I plug it into the computer, the computer doesn't see the phone.
Try to connect in recovery mode, explained in this article:
iOS: Unable to update or restore -
my ipad randomly shut off and when i go to turn it on it shows a cord connecting to the itunes symbol, my ipad is not disabled by the way. has anyone else had this problem? if so does anyone know how to fix it?
Glitchs like that sometimes happen
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If sit still reocurrs a lot, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
I am having issues get my email in one of my mail accounts so I tried to "DELETE" the whole account. But my phone will not delete a mail account. And the phone is getting really hot and battery was full 2 hours ago and now at 25%.
Well, you don't say what happens when you try to delete the account. So I don't know what else to recommend. However, if your phone is not charging, is that the mains charger or the computer USB? Also, if it not showing any change to battery percentage, then something is wrong with the software. The next step in user troubleshooting after the reset is a restore from backup. However, considering the condition of the phone right now, I would be more than willing to say your backup is going to be corrupt. But you can try. If that does not fix the device, then you restore as new, not from a backup. If the phone works, then you can try restoring the backup again, but if it messes up, you are going to have to restore as new again. If the restore as new does not work, then you need to make an appointment at the Genius Bar or Authorized Apple Service Provider to get the hardware checked.
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My ipad is frozen with a black screen with a picture of a cord leading to the itunes icon. i tried to shut down my ipad but the turn off icon wont show instead the itunes icon with the cord keeps coming out everytime i open my ipad. what should i do ? and i dont want to lose my pictures, videos and other documents in my ipad please help me ....
I hope you have a backup if you don't want to lose your iPad contents. You have to restore the iPad now using iTunes on your computer. That's what the message on the screen means.
Take a look at this.
http://support.apple.com/kb/ht1808 -
My iphone 3GS has gotten frozen while attempting to download the OS 5.1.1. It is stuck on the picture with the cord going up toward the itune logo. How can I repair
this problem?See Here...
Unable to Update or Restore
http://support.apple.com/kb/HT1808 -
My iPod has died and wont load back up. What do i do?!
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
So I saw that my software needed to be updated, so I did it over wifi, then a picture with the plug being inserted into the iTunes logo appears on the screen when finished the install. I plug my iPad 2 into the connector and iTunes sees the iPad 2 connected. Then a window opens that says to restore to use iTunes. I click restore and a second message appears stating something to the effect "Are you sure you want to restore to factory setting all info will be lost."
NO I don't want to loose everything.
My iPad only powers on with the image of a cord pugging into the iTunes logo. I can't get past it and I don't want to restore the iPad 2 to factory settings.
What do I do?
Any help would be appreciated.
FrankUsing iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Cheers, Tom -
My iPhone 4s is stuck on a black screen that shows a USB cable connecting to iTunes. The phone will not turn on and the iTunes logo as I described only shows up when I plug the phone into the charger or my computer. I have tried the reset in restore mode as well as the DFU? mode and it still will not work. I have the latest version of iTunes on my Mac. My error code was 2002. I also tried it on my laptop (windows 8.1) and none of the above worked. My error code on my laptop was 02. The phone is through Verizon and it has absolutely no damage. It was working fine up until this and I have been trying to fix it for 2 days. Please help! I am unsure of what version the phone was currently running on before this because I have another iphone that's my primary phone and have not used this one in about a month. I do not believe it was updated to IOS 7.
Your iPhone is in recoverty mode at the moment so to possibly get it back up and running you would need to do a restore as you have been trying. Follow the steps in the article below for the specific error messages you have been receiving. If after following all steps the issue remains book an appointment at a local Apple Retail Store to have the iPhone evaluated.
Resolve specific iTunes update and restore errors -
I have a IPhone 5 and Iphone 5s, each phone is activited with a different service provider. Both are set up with the same account ID and running IOS 8.0.2. When the phones are connected to the same Wifi at home, both phones will ring when someone call in to one of the phone. Hence you do not know exactly which line the caller called. If you answered using the wrong phone, then anyone calling the other number will not get through. Anyway to solve this problem?
Hey David Koh TP,
Thanks for the question. It sounds like your devices are set up to use continuity together. Specifically, it sounds like you are signed into the same Apple ID in FaceTime, and have iPhone Cellular Calls enabled. To resolve your issue, simply disable this setting:
Connect your iPhone, iPad, and iPod touch using Continuity
http://support.apple.com/kb/HT6337
Turn off iPhone cellular calls
To turn off iPhone Cellular Calls on a device, go to Settings > FaceTime and turn off iPhone Cellular Calls.
Thanks,
Matt M. -
I have an Iphone 3gs and today I had taken some pictures and my battery was 8% i was looking at the few I had took. Then my phone died but when I plugged it into the charger and got it on I went to upload the pictures but they were deleted! All my other pictures that i have taken are still there, it just deleted the ones I took a couple of hours before it died!
I was just wondering if there is anyway of getting them back at all? and how common is this?Sounds like your iPhone was hacked to unlock and now updating locks back to the original carrier.
Where did you get the iPhone? -
I was in the middle of installing the new update using the wifi at a local restaurant when I lost the wifi signal and my iPhone shut down, and now I can't get into the phone. I only get the iTunes logo with the cable pic. What are my options now?
Your only option is to connect your iPhone to your computer via USB (as the diagram indicates) and restore using iTunes.
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My phone is not coming on except for the usb cord showing in the screen with an Itunes logo after doing an update that I received on line when putting my phone into the station for the night, I saw that there was an update so I said yes. Then this happen. Could someone please help me here, because I do not want to restore or I will lose everything I have with numbers and music in my library. Please advise and respond to me. I use my phone for work as well and can not get the contacts up or anything except for this itunes and usb showing on the screen.
Thank you,
DianaHi there briana_webb82,
You may find the troubleshooting steps in the article below helpful.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
-Griff W.
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