HT1688 The unread sms count is wrong, how do I fix?

For the past two weeks my text messages show I have 4 unread messages and I don't. I've scrolled all the way down to the bottom of my text log and they have all been read. What do I do?

close out of the app, double tap the home button and then close out of the app.
then do a reset, hold down the home/power button together until you see the apple logo and then release, then wait for the phone to boot back up.

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I have new computer and i went to verify acct and i need to update security questions-- problem is the email they are sending the verification to is spelled wrong how do i fix it

need to fix spelling of my email address need to verify security questions and they are sending verification to wrong address, its spelled with one letter wrong how do i fix verification email

Your message is way too general, we have no idea what you are referring to. Please be specific when posting, also PLEASE complete your profile and also PLEASE carefully read Help us to help you on these forums and Profile Update. Once you have then please repost with more complete information and then we might be able to help you out.

Unread SMS count is wrong

My unread message count is 1 all the time. I have gone through all my SMS conversations one by one and none of them should be unread, and none have a blue dot next to them.
I thought 2.1 would get rid of this but the problem is still there. Has anyone else had this problem?

The message in question is from a normal number with messages in the SMS app that I can read, and that I reply to many times a day so nothing unusual there. However.....
* It does not show up in the SMS thread for that number
* in the database the flag on it is 0 (instead of 2 or 3 for a normal message)
See below.... the message that doesn't appear in SMS.app and that has a strange 'unread' flag...
sqlite> select * from message where flags='0';
140|+44xxphonenumberxx|1219769358|Sender attempted to call you 2 time/s without leaving a message. Last attempt on 26.08.2008, 18:49. Swisscom|0|1||19|0|75|0|0
deleting the row doesn't work.....
sqlite> delete from message where ROWID =140;
SQL error: no such function: read
updating it to look like a normal row doesn't work either...
sqlite> update message set flags=2 where flags=0;
SQL error: no such function: read
because there are triggers on the message table....
sqlite> .schema message
CREATE TRIGGER delete_message AFTER DELETE ON message WHEN NOT read(old.flags) BEGIN UPDATE msg_group SET unread_count = (SELECT unread_count FROM msg_group WHERE ROWID = old.group_id) - 1 WHERE ROWID = old.group_id; END;
CREATE TRIGGER markmessageread AFTER UPDATE ON message WHEN NOT read(old.flags) AND read(new.flags) BEGIN UPDATE msg_group SET unread_count = (SELECT unread_count FROM msg_group WHERE ROWID = new.group_id) - 1 WHERE ROWID = new.group_id; END;
Any sqlite help appreciated.... perhaps dumping the triggers to a temporary table, deleting them, removing the row, then putting the triggers back...... I'll try that next time I have some spare time unless someone can find a way in the meantime and post it up.

HT1694 Unread email count is wrong

Hi,
Unread email counter is wrong after search. Has been happening for a long time and still no fix from apple.
Thanks for help

Hi, jaff067.
Thank you for visiting Apple Support Communities.
I understand that you have an unread message counter, but your mail account indicates all mail is read. This usually means that you have an additional mail account setup. Check to see if you can access this account or change mailboxes and clear the unread via the steps below.
Write messages
Cheers,
Jason H.

Unread message count is wrong in Mail and Dock

Just last week I noticed that both my Email Inbox & Mail Dock Icon is showing an incorrect unread message count on both my MacBook & iMac. I am using a Microsoft Exchange Hosted account (Office 365) and it is the only email account tied to both of my Macs. My iPhone shows the correct unread message count as well as Outlook Web Access, and on a seperate windows-based computer, Outlook is showing the correct unread message count of 3. Both Mac systems are using OS X 10.7.3 and I have never experienced this issue before.
The MacBook is showing 39 unread messages, and the iMac is showing 16, in actuality there are 3 unread messages. If I create a smart mailbox that shows only unread messages - it shows up with the correct number (3), when I sort by "Unread Messages" for Inbox, it only shows that I have three unread messages.
I have rebuilt the inbox, I have deleted the email account from the computer, restarted the computer and then readded it, all it did was bring the unread message count from 19 to 16 on my iMac (still - it should be 3).
I have also gone to Mail -> Preferences -> General and verified that Show Dock Unread County is set to "Inbox" but oddly enough, when I click "All Mailboxes" the unread count on the Dock changes to 3.
Is there a file I can delete to reset that unread message count? I feel like I've done everything that's suggested to no avail.
Thanks!

There is a small glitch, and you guys are close.
In Mail Preferences under General, there is the option for:
Dock Unread Count --
Your choices in the dropdown are either:
None
Inbox Only
All Boxes
The problem is that I've often seen the Inbox Only is checkmarked, and stays as checkmarked, even when you last told it to use either None or All Boxes.
It is possible that Alconic see's Inboxes Only checkmarked, when in fact it's All mailboxes that are set to be showing.
Try to re-check "Inbox only" even though it's already checked and see what happens...

I need to update my security question , but the email that the reset is being sent to is wrong how do I fix that

I need to update my security question , but the email that the reset is being sent to is wrong how do I fix that

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                         Apple ID- All about Apple ID security questions.

When I go to my iMessage it has me log in, and I never logged out, but it takes me to where it says verifying and then will take me back to where I sign in with it saying nothing is wrong. how can I fix this?

When I go to my iMessage, it has me long in. I never logged out, but I can get to the part where it says "next" and I click that. then it will say verifying, but then take me back to the log in page and it doesn't tell my my username or password is wrong. how can I fix this?

iOS: Troubleshooting FaceTime and iMessage activation
FaceTime, Game Center, Messages: Troubleshooting sign in issues

When I try to make a new video, a window comes up that says,"The operation could not be completed," and then under it, it says,"No other information is available about the problem," what is happening and how do I fix it?

when I try to make a new video, a window comes up that says,"The operation could not be completed," and then under it, it says,"No other information is available about the problem," what is happening and how do I fix it?

Hi
And without info - it's near to impossibly to help. Try my general troubleshooting note:
Troubleshooting note
When iMovie doesn't work as intended this can be due to a lot of reasons
iMovie Pref files got corrupted - trash it/they and iMovie makes new and error free one's
problem in iMovie Cache folder - trash Cache.mov and Cache.plist
Creating a new User-Account and log into this
This forces iMovie to create all pref. and cache files new and error free
Event or Project got corrupted - try to make a copy and repair
a Codec is used that doesn't work (even though iMovie and/or iDVD tries to / they fail in the end)
version miss match of QuickTime Player / iMovie / iDVD
preferences are wrong - Repair Preferences
other hard disk problem - Repair Hard Disk (Disk Util tool - but start Mac from ext HD or DVD)
External hard disks - MUST BE - Mac OS Extended (hfs) formatted to work with Video
( UNIX/DOS/FAT32/Mac OS Exchange - works for most other things - but not for Video )
USB-flash-memories - usually do not work
Net-work connected hard disks - usually do not work (most often not fast enough and WRONGLY FORMATTES as DOS etc)
iPhoto Library got problems - let iPhoto select another one or repair it. Re-build this first then try to re-start iMovie. When iMovie starts-up it first look trough this iPhoto library and if faulty it all Halt’s.
This You do by
First - close iPhoto
Secondly - on start up of iPhoto - Keep {cmd and alt-keys down}
Thirdly - now select all five options presented
THEN - WAIT a long long time (>20 hours are not strange)
free space on Start-Up (Mac OS) hard disk to low (<1Gb) - I never go under 25Gb free space for SD-Video (4-5 times more for HD)
external devices interferes - turn off Mac - disconnect all of them and - Start up again and re-try
GarageBand fix - start GB - play a few notes - Close it again and now try iMovie
Screen must be set to million-colors
Third-party plug-ins doesn't work OK
Run "Cache Out X", clear out all caches and restarts the Mac
Let Your Mac be turned on during one night. At about midnight there is a set of maintenance programs that runs and tidying up. This might help
Turn off Your Mac - and disconnect Mains - for about 20-30 minutes - at least this resets the FireWire port.
In QuickTime - DivX, 3ivx codec, Flip4Mac, Perian etc - might be problematic - temporarily move them out and re-try
(I deleted the file "3ivxVideoCodec.component" located in Mac HD/Library/Quicktime and this resolved my issue.)
buenrodri wrote
I solved the problem by removing the file: 3ivxVideoCodec.component. after that, up-dated iMovie runs ok.
Last resort: Trash all of iMovie and re-install it
Yours Bengt W

It locked the different email in Creative Cloud, how can i fix this problem, thx!

I've applied Adobe a/c and rent the PS and LR for my desktop, but when i do it the same way in my notebook, it locked the different email in Creative Cloud, how can i fix this problem, thx!

Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-ID support http://helpx.adobe.com/x-productkb/global/service-c1.html
-wrong email https://forums.adobe.com/thread/1446019

After download of new 7os my email suddenly shows thousands of unread emails....how do i fix? iphone 5

after download of new 7os my email suddenly shows thousands of unread emails....how do i fix? iphone 5

Go to your notification center under Settings, and turn on the Badge

Ok I forgot my Apple ID questions I went to try to change them but my rescue email is wrong how can I fix this

Ok I forgot my Apple ID questions I went to try to change them but my rescue email is wrong how can I fix this???

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107400)

I've installed the Adobe Reader Plug In. Yet every time I click to see a PDF, it opens another browser and it is blank. The Browser reads about:blank. How can I fix this so that PDF's open in the browser?

I've installed the Adobe Reader Plug In. Yet every time I click to see a PDF, it opens another browser and it is blank. The Browser reads about:blank. How can I fix this so that PDF's open in the browser?

Check your settings in Options > Applications: https://support.mozilla.com/en-US/kb/Opening%20PDF%20files%20within%20Firefox#w_check-firefox-settings
Also see:
*https://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox
*http://kb.mozillazine.org/File_types_and_download_actions
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
Not related to your question, but...
You need to update some plug-ins:
*Plug-in check: https://www-trunk.stage.mozilla.com/en-US/plugincheck/
*Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]

There's a black space at the top of my window, and when I open the browser, my home page comes up but the address line is blank. How do I fix this?

There's a black space at the top of my window, and when I open the browser, my home page comes up but the address line is blank. How do I fix this?

-> Tap ALT key or press F10 to show the Menu Bar
-> go to Help Menu -> select "Restart with Add-ons Disabled"
Firefox will close then it will open up with just basic Firefox. Now do this:
-> Update ALL your Firefox Plug-ins https://www.mozilla.com/en-US/plugincheck/
-> go to View Menu -> Zoom -> click "Reset" -> Page Style -> select "Basic Page Style"
-> go to View Menu -> Toolbars -> select Menu Bar and Navigation ToolBar -> unselect All Unwanted toolbars
-> go Tools Menu -> Clear Recent History -> '''Time range to clear: select EVERYTHING''' -> click Details (small arrow) button -> place Checkmarks on '''Cookies, Cache, Site Preferences''' -> click "Clear Now"
-> go to Tools Menu -> Options -> General -> When Firefox starts : select "Show My Home Page" -> Type the address of the website which you want to be your HomePage e.g. http://www.google.com
-> go to Tools Menu -> Options -> Content -> place Checkmarks on:
1) Block Pop-up windows 2) Load images automatically 3) Enable JavaScript
-> go to Tools Menu -> Options -> Privacy -> History section -> '''Firefox will: select "Use Custom Settings for History"''' -> REMOVE Checkmark from '''"Permanent Private Browsing mode"''' -> place CHECKMARKS on:
1) Remember my Browsing History 2) Remember Download History 3) Remember Search History 4) Accept Cookies from sites -> select "Exceptions..." button -> Click "Remove All Sites" at the bottom of "Exception - Cookies" window
4a) Accept Third-party Cookies -> under "Keep Until" select "They Expire"
-> '''REMOVE CHECKMARK from CLEAR HISTORY WHEN FIREFOX CLOSES'''
-> '''When using the Location Bar, suggest: select "History and Bookmarks"'''
-> go to Tools Menu -> Options -> Security -> place Checkmarks on:
1) Warn me when sites try to install add-ons 2) Block reported attack sites 3) Block reported web forgeries 4) Remember Passwords for sites
-> Click OK on Options window
-> click the Favicon (small drop down menu icon) on Firefox SearchBar (its position is on the Right side of the Address Bar) -> click "Manage Search Engines" -> select all Unwanted Search Engines and click Remove -> click OK
-> go to Tools Menu -> Add-ons -> Extensions section -> REMOVE All Unwanted/Suspicious Extensions (Add-ons) -> Restart Firefox
You can enable your Known & Trustworthy Add-ons later. Check and tell if its working.

Every time I try to open itunes I get a message saying "runtime error. An application has made an attempt to load the C runtime library incorrectly. I have already un- and re-installed it, but i get the same message as before. How do i fix this?

every time I try to open itunes I get a message saying "runtime error. An application has made an attempt to load the C runtime library incorrectly. I have already un- and re-installed it, but i get the same message as before. How do i fix this? I don't want to lose my music and would at least want to save that.

Follow the instructions of tt2 given in https://discussions.apple.com/thread/5822086 and note to run as admin

I get an error message saying "The iTunes Library.itl file cannot be found or created" when I try to open iTunes on my computer and the program fails to open. How can I fix this?

When I try ot open iTunes on my computer I get an error message stating "The iTunes Library.itl file cannot be found or created" and the program fails to open. How can I fix this issue?

Hi pgarard1,
If you are having issues with launching iTunes after an update, you may want to take a look at the troubleshooting in the following article:
iTunes for Windows: Doesn't open after upgrading in Windows Vista or Windows 7
http://support.apple.com/kb/TS2363
Regards,
- Brenden

HT1688 The unread sms count is wrong, how do I fix?

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