HT1688 Updated to ios 6 and My iphone photos/videos are disappearing.
Updated to ios 6 and My iphone photos/videos are disappearing. Also when i take a photo/video it doesnt show in my camera roll. it show photos from days ago. Does anyone know how to solve this ?
All pics taken with the iphone should be imported to your computer regularly as you would with any digital camera, most especially before any update/restore/etc.
If you have failed to do this then they are very likely gone.
You can try restoring from backup.
Similar Messages
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After the latest update of ios 7 none of the videos are playing in my iPad Air
I have updated the latest version 2 weeks ago. After that no video is playing in my air . Also the wifi access speed went very very slow. I am sure the speed is not like previous. Requesting u team to plz check and update with a resolution. Thanks in advance
Hello Ashok Ganesan,
Thank you for the details of the issue you are experiencing with watching videos on your iPad Air, as well as the slow Wi-Fi issue you are experiencing.
First, I recommend using these steps to troubleshoot the issue you are experiencing with watching videos (you can skip step 4 because it does not relate to the issue you are experiencing):
If a single application is not responding or stops responding when it opens, you can force it to close.
If the device is unresponsive or if certain controls aren't working as expected, restart your device.
If the device remains unresponsive or does not turn on (or power on),reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
If the above steps do not resolve the issue, contact Apple.
You can find the full article here:
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
If you get to step 5, I recommend backing up your iPad before performing the restore:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/HT1766
I recommend the following steps for the Wi-Fi issue you described:
Be sure you're in range of your Wi-Fi router (access point).
Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your W-Fi setting is dimmed, follow these steps.
Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
Restart your iOS device.
Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
Tap and Forget this Network.
Try to connect to your desired Wi-Fi network.
Note: You may need to enter your Wi-Fi password again if your network requires one.
Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
Update your device to the latest version of software.
Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.
If the issue is still unresolved Wi-Fi disconnects or signal strength is less than expected
Move closer to the Wi-Fi router (access point).
Check for sources of potential interference.
Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.
Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including
previously connected Wi-Fi networks and passwords
recently used Bluetooth accessories
VPN and APN settings
You can find the full article here:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I started my update for ios 5.1for iPhone 4s and cancelled it have way through now it says it's downloaded but really it's not the update is still there and when I try to update it it says unable to install update : an error occurred installing iOS 5.1 ?
See Here... Unable to Update or Restore...
http://support.apple.com/kb/HT1808 -
I updated to iOS 8 on iPhone 5s and now iMessage will not verify my email address to use to send/ receive messages. It has said "Verifyng" beside it in settings since yesterday, but has not sent a verification email. I have also tried Adding it as a new email address several times, but get the same outcome. I can still send/ receive texts from my phone number, just not from the email address.
In my iCloud settings under Contact Information for that email address and it shows "pending". When I select "Resend Verification Email" I get "Cannot Connect to iCloud".Hello, Dorian071.
Thank you for visiting Apple Support Communities.
Here is the best article to reference when experiencing issues with iMessage activation issues.
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
Cheers,
Jason H. -
After attempting to update to ios 7, my iphone is stuck in recovery mode and will not connect to the itunes software server. I have already tried the resetting with power swich and home button and plugging into computer but it says the "iPhone software update server cannot be contacted." I am locked out of my phone. Does anyone have any idea how to resolve this issue and get the phone working again. I will add that I am now trying to restore it on a different computer with a lower version of itunes, but the computer that it initially happened on had the updated itunes and gave me the same result ... nothing. Thanks for your help in advance.
Try going to recovery mode as described here. You may have to try this more than once to succeed.
Use the original iTunes that the iPhone synced with.
http://support.apple.com/kb/HT1808 -
Hi, I recently updated my IOS and backed up on itunes. In the process I lost all my apps on my phone. If I use the back up option on itunes, will it restore my iphone to my old IOS? Please help!
If it's in recovery mode, the data is already gone. Why did you never back up your important data?
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I updated my IOS on my iPhone 4S and it locked up. I had to restore my phone and now iTunes will not go past the setup your phone screen even though the phone as been restored. How do I get iTunes to go past this screen so I can sync my phone again?
Depending on what iPhone you have when you get to the connect to wifi you should be able to activate your device over cellular data. Try doing a hard reset by holding the home circle button an power button until an apple pops up and the go through the setup again and when you get to the wifi part a option should be setup with cellular data iPhone 4 and above should give this option sometimes doesn't like showing up that's why u have to do a hard reset first
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I don't have Safary and facetime after update with IOS 7 my Iphone 4S, and sometimes the Wife is no able.
Howdy syafiqahmad,
If your iMessage and FaceTime still hasn't activated by now, I would recommend you use this specific section of the following article as long as you verify you've done all the other troubleshooting from it for this issue:
If you get an error when trying to activate iMessage or FaceTime
If you're using an iPhone, contact your carrier to make sure that you can receive SMS messages.
Contact Apple Support.
Thank you for using Apple Support Communities.
Take care,
Sterling -
After trying to update to iOS 7, my iPhone 4 says connect to iTunes, which I've done 4 times. It keeps saying restore and upgrade but won't do it. Help!,,,,
Hi there,
You may find the troubleshooting steps in the article below helpful.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
-Griff W. -
I have iPhone 4 with updated latest iOS And i am using FIND IPHONE application. But everytime when ever i login in it and serch for the device its shows the device but never give me the location"NO LOCATION AVAILABLE".It is already connected with WIFI and i tried all the stuffs that has been written in the manual. Plese give me the Proper suggetion about this issue..!!
If your router is not identified in a national database (don't recall who maintains it or where it is) then there is no location associated with it. Hence your device cannot be located. I suggest you try your test at some public wifi spot, like a bookstore or coffee shop. These places usually have a location associated with their wifi router.
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Please i purchased my iphone from a friend and i updated the ios and now its showing invalid sim
please i purchased my iphone from a friend and i updated the ios and now its showing invalid sim. please i need help because i have to use my phone at the office tomorrow.
ASk your friend who unlock the phone for him/her.
ONly the carrier that the phone is locked to is authorized to unlock it.
bAse on your description, it sounds like your friend had his/her phone hacked to unlock it from the original carrier. -
After updating to ios 6, my iphone 4 screen rotation has stopped working and will still not reset after restoring the iphone completely.
After updating to ios 6, my iphone 4 screen rotation has stopped working and will still not reset after restoring the iphone completely.
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I updated to iOS7 and my deleted photos came back. How do I make sure this doesn't happen again?
I updated to iOS7 and my deleted photos came back. How do I make sure this doesn't happen again? I want to get rid of the ones I already got rid of, but if they just keep coming back that will be a waste of time.
Can anyone help?
When I sync with itunes, the photos sections says I am syncing with my iphone, so I assume that anything I physically delete from my iphone should not be showing up again. Right?
Thanks in advance.
CM
PS- I don't use iphoto.Is that really how sync works?
If you read this, http://support.apple.com/kb/ht4236 and this http://support.apple.com/kb/TS1314 they don't actually make how sync works very clear. I had thought that syncing my device to itunes would allow I tunes to copy what was currently on my phone so that I could restore that information when needed ie if your phone dies and you need to do a clean install of the iOS system, you always have what is currently on your phone saved in Itunes.
Specifically reading this:
To delete Camera Roll photos and videos from your device
There are two methods to delete items from the Camera Roll:
Import the Camera Roll to your computer and choose to delete items after import.
Delete photos and videos from your device manually:
Open the Photos application and open the Camera Roll.
Tap the Action button.
Tap each photo to select it.
Tap the Delete button.
Note: For photos and videos you want to save, import them to your computer before deleting them from the Camera Roll.
What you seem to be saying is that iTunes saves every contact, message, photo etc and when you click sync, it reuploads things that you deleted? This seems like it should work the opposite. Make a mirror image of my iPhone on my computer, not make a mirror image of my computer onto my iPhone. You delete things for a reason.
Help- anyone else? Is razmee209 right? -
After updating to iOS 7 the contact photos no longer appear when I receive a call. How can I get them to show again?
I'm having the identical problem on my iPhone 4 after upgrading to IOS 7--no ability to update apps or download new apps. Here is what Apple tech support emailed to me:
I understand that you are unable to download or update applications after updating iOS7 on your iTunes. I know you must be eager to get this resolved and I will be happy to help you today.
... to help you better with this issue I would request you to please try this steps given below to resolve your issue.
Please follow this steps:
1) Double tap the home button
2) Hold down on an icon
3) Tap the red "X" on iTunes, and the App Store.
4) Tap Settings > Store > Tap your Apple ID, and choose sign out
5) Tap Settings
6) Tap General
7) Tap Reset
8) Tap Network Settings
Once it has been closed with multi-tasking, and you have rebooted the device in the network settings reset, please sign in, and try again.
Howevr, if you are facing the same issue than for this issue, you may need to call our AppleCare technical support team. A technical Advisor will be able to tell you about Apple's complimentary and fee-based support. The technical Advisor can also assist you in determining what option might be most helpful to you in this case.
Mildly amusing that the instructions for force-closing a program are the IOS 6 instructions, which do not work on IOS 7.
Otherwise I'm having a little success with this. Some apps (not all) are updating. It seems that a few more apps update each time I go through the process (close everything, sign out, and either reset or reboot, then go to the app store, sign in and try to update all). So far it has been a very lengthy, iterative process. -
Can't send iMessage after update to IOS 7 on iPhone 5
After I update to IOS 7 on iPhone 5 the iMessage function seems not working properly. when I trying to send iMassage the "sending" bar loads up to 90% (slowly) and then stops dead and doesn't move. It stays at that 90% mark until it either starts working, many minutes later, until I delete the message, until it goes to "sending failed" or whatever it says with the little red "!" it will not automatically send by text even the iMessage function is not working. This problem wasn't happened all the time but regularly. This problem happened when I update to IOS 7 on my iPhone 5 and also happened in my friends' iPhone 5 with IOS 7. After I restart everything will back to normal until it crashes again.
Anyone who get the same problem like me?I found the same solution, resetting network settings. Sure we have to re-input Wi-Fi network passwords, but it's not a big deal. What is a big deal is that this solution is temporary -it works for a day or two and then the problem returns, for both me (iPhone 4, 7.0.2 Verizon) and my wife (iPhone 5, 7.0.2 AT&T). I've just reset my network settings for the 2nd time since installing iOS 7 on launch day and 7.0.2 on it's launch day.
C'mon Apple! A little help here? I really don't want to have to do this every few days.
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