HT1688 why in icloud my moms phone does not show up, everything is set up but the device is not shown.  the ipad is shown in the find my phone but not her iphone on her account

Ok on my mom's acocunt in icloud the only device that is listed on th find my phone is her ipad.  on her iphone it is turned on in the settings, and in privacy it is truned on and we still can not locate her iphone on the map we do have the phone so it is not lost the only thing icloud dose not list it, WHY??

Hi louisgonzalez78,
Thanks for visiting Apple Support Communities.
See this article for some troubleshooting steps that can help:
iCloud: Troubleshooting Find My iPhone, iPad, iPod touch, or Mac
http://support.apple.com/kb/ts4006
Regards,
Jeremy

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