HT1689 Contact iTunes support...when trying to make a purchase
!when I try to purchase extra lives in candy crush saga...I get a message to contact iTunes support...I used this account already today...there is money in the account....
If you are getting a message to contact iTunes Support then you can do so via this page and ask them for help (on these forums we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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had to change my payment info and now everytime I try to make a purchase i get the message in the title. also my Iphone 5 will not save the security code or the exp. date in the payment info section under settings? can someone help please????
You can contact iTunes Support via this link and ask them why the message is appearing (we are fellow users, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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HT1689 Getting a message to contact itune support when trying to buy some game money to play
Plz help Getting a message to contact itune support when trying to buy some game money to play
How did you contact them and what reply did you get ? If you haven't already done so then you can contact iTunes support via this page and ask them why the message is appearing (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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As the thread says.
"Contact iTunes support before you can make a in-game (in-app) purchased buy again.. Solutions? Don't have time to wait for iTunes support to fix this =pYou need to do as requested
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Says "Please Contact iTunes Support" When trying to buy soul points for dark summoner
Any advice??? i Have 25.00 credit on my apple id idk what the problem is.
Contact the App creator for support and inform them that in-app purchases are not working,..
But make sure that your settings for restrictions are not preventing you from doin in-app purchases first
Settings > General > Restrictions -
I keep getting a message to contact itunes support when I try to make an in app purchase. What could be causing this issue? My credit card is up to date and in app purchases aren't restricted.
Have you tried contacting iTunes Support and asking them ? We are fellow users here on these forums, it could be due to a number of reasons, we won't know which one.
http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Yes its i getting a message to contact iTunes Support when i trying bay the gems from clash of clans and i already changing my payment informition and everything fine bot why untill now still getining same messge ?
Have you contacted iTunes Support and asked them why it's appearing ? If not then you will need to do so (we are fellow users here on these forums, we won't know why) :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag
- click on the Contact Support at the bottom of the left-hand column
- click on Contact iTunes Store Support on the right-hand side of the page
- then Purchases, Billing & Redemption -
I'm trying to set up my account on iTunes and it keeps saying contact iTunes support when I try to enter payment info
You can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store
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Does anyone know how to reset your security questions?? I loaded an itunes gift card on new ipod but when trying to make a purchase, itunes is asking us the incorrect security questions?! (for 1st time purchase) I know the questions are not what I chose because I wrote the questions & answers down when setting up the ipod. Any ideas??!!!
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
Why won't my iPhone 6 connect to iTunes store when trying to make in App purchases?
Why won't my iPhone 6 connect to the iTunes store when trying to make in App purchases? Wifi and internet are working properly and all login/billing info is correct. Any thoughts?
Go to settings/itunes & app store tap on the apple ID then view Apple ID then tap on payment information and check that all is correct
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When trying to make a purchase from itunes store, I keep getting an error code, 42408. I'm connected to the internet so I'm not sure why. Anyone else? What does this code mean?
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue. -
Why do I keep getting Error Code 5002 when trying to make a purchase from the Itunes store? I am using Vista Home edition> havent had any problems before. This has been going on for a week.
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue. -
When trying to make a purchase for a movie I get a security information required field then I select continue and it brings me back to original screen to purchase movie. Please help.
It's telling you to verify your billing information (credit card, address, security code), which needs to be done in iTunes via computer.
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why dose it keep saying(conot connect to your itunes account please contact itune support)every time i need to purchase any thing ,now i cannt purchase any thing from itunes??!!
We are fellow users here on these forums, we won't know why you are getting that message. If you haven't already done so then you can contact Support via this link : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Programm Front Line Commando
Do you want to bay one Ladge Crate of gold for 20USD
Buy
Please contact iTunes support to complate this transaction
ERROR - purchase failedYou need to contact iTunes Customer Support. There is a "Contact Us" link at the bottom right of every forum page.
Best of luck.
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