HT1689 Hi, please can someone refer me to an e-mail address whereby I can request an Apple Technician to assist me with a query I have with my iPhone 4s and iTunes and syncing with a new PC? thanks

Hi, please can someone refer me to an e-mail address whereby I can request an Apple Technician to assist me with a query I have with my iPhone 4s and iTunes and syncing with a new PC? thanks
<Email Edited By Host>

There is no email support. Either call AppleCare or use this:
http://www.apple.com/support/iphone/contact/

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TThanks for the suggestion but it turns out that you have to hold down the Home button, the Power button AND the Volume UP button at the same time for several seconds until,the Apple appears To fix the white screen of death. Found that on another help site. It works and boy an I glad. Pass it on.

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This link may be helpful.
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Sandra,
See this Apple support document for information on reporting an issue with your iTunes purchase.
http://support.apple.com/kb/HT1933
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Contact iTunes Customer Service and request assistance
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I recommend that you
Create a NEW account/ID for her using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before. Make sure you specify a birthdate that results in being at least 13 years old
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Use the new ID on her iPod but only for:
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Settings>FaceTime
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and Settings>iCloud
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I am getting extremely frustrated.... Can someone PLEASE help!!!!
I also just upgraded my phone from and iphone4 to an iphone 5c.

many thanks. That's also useful to know.
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe, and select "Extract to iTunesSetup". WinRAR will expand the contents of the file into a folder called "iTunesSetup".
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does an iTunes install go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

Iphone 4s and 5 not syncing with Itunes

Please someone help me. I am having the same issue with my iphone 5 and my daughters iphone 4s. We are using Windows on Asus newer laptop. We are on the most up to date versions of Windows and itunes. When you plug into computer and it connects to itunes, it says that the phone needs to be restored. When you try and restore it, it gives you an error. I then take it to anyone who has a mac to restore it, bring it back to our computers and try again. This time, it will recognize it but when you try and sync the music, it will go through steps 1-4 and then the bar with the music will instantly go back to no audio on it. I have tried the process several times and it does the same thing. When I take it to the apple store, they say it has to be an issue with my pc because it restores fine on their mac. Help!

I finally got iTunes to sync with my iPhone 5
I followed the step by step instructions in this archived support article:
Archived - Mac OS X v10.6: iOS device not recognized in iTunes after restart
http://support.apple.com/kb/TS3540?viewlocale=en_US&locale=en_US
If the issue remains, try these steps:
Disconnect the device and quit iTunes.
In the Finder, locate iTunes in the Applications folder and drag it to the Trash. (This will not remove any of your iTunes media or your iTunes library.)
Choose Go > Go to Folder. Enter the following location into the text field that appears:
/System/Library/Extensions
Click Go.
Locate the file "AppleMobileDevice.kext" and drag it to the Trash.
Restart the Mac.
In Finder, click the Go menu and then choose Go to Folder. Enter the following location into the text field that appears:
/System/Library/PrivateFrameworks
Click Go.
Locate the folder "MobileDevice.framework" and drag it to the Trash.
In Finder, click the Go menu and then choose Go to Folder. Enter the following location into the text field that appears:
/System/Library/LaunchDaemons
Click Go.
Locate the file "com.apple.usbmuxd.plist~orig" and drag it to the trash. (Do not move the similarly named "com.apple.usbmuxd.plist" file to the Trash.)
Restart the Mac.
Download iTunes and reinstall it. Test to see if the issue persists. Then, restart your Mac a final time to confirm issue is still resolved.

When we try to restore a iphone 3 sur Itunes and new Lion we have error 3194 can t restore this iphone what can i do ?

when we try to restore a iphone 3 sur Itunes and new Lion we have error 3194 can t restore this iphone what can i do ?
thanks for your kind help

1. Update iTunes - latest version is 10.4.1.
2. Disable ALL security apps (firewall, antivirus/spyware) running on your computer.
3. Don't try to downgrade the iOS version. This isn't supported
4. If you EVER tried to hack thie phone or use apps like tinyumbrella, you may have to edit the hosts file on your computer to remove references to gs.apple.com
5. If your phone has been hacked (jailbroken, iOS downgrade, or unauthorized unlocking), you may not be able to restore the phone to Apple specs again.
"This device is not eligible for the requested build: Also sometimes displayed as an error 3194. If you receive this error, update to the latest version of iTunes. 3rd party security software or router security settings can also cause this issue, to resolve please follow Troubleshooting security software issues. Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod; follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. Also, using an older or modified .ipsw file can cause this error. Try restoring moving the current .ipsw file aside, or try restoring in a new user to ensure that iTunes downloads a new .ipsw."
http://support.apple.com/kb/TS3694
Message was edited by: modular747

HT1689 Hi, please can someone refer me to an e-mail address whereby I can request an Apple Technician to assist me with a query I have with my iPhone 4s and iTunes and syncing with a new PC? thanks

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