HT1689 How do I get a refund for an accidently purchased album?

How do I receive a refund on an accidently purchased album bought through Itunes?

Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View My Account (Store > View My Apple ID on iTunes 11) drop-down menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that album, click the arrow to the left of it, click the 'Report a Problem' button :
and then the 'Report a Problem' link on its line :
and select 'inadvertently purchased' as the problem and fill in the details (iTunes support should reply within, I think, about 24 hours).

Similar Messages

  • How do I get a refund for my online purchase?

    I bought a Mac Mini on the weekend and purchased Photoshop Elements 12 from the App Store as it was the only option.  While looking for help, I found that in your website you have version 13 out.  if I try to upgrade it costs 79 USD, so could you please let me know how can I get a credit for version 12, so I can buy 13?
    Thanks,
    JCM

    You would need to contact the app store for a refund. There is usually a “report a problem” link on the original purchase receipt.
    If they don’t have v13 available, tell them you would like to swap for the latest version directly from Adobe.

  • HT4009 How do I get a refund for a recently purchased app that does not meet expectation?

    I purchased an application this weekend and it doesn't do what I was expecting it to do.  How do I return and be reimbursed for that application?

    As RG said, you probably cannot get a refund, since the terms of sale for the iTunes Store state that all sales are final. If, however, features and functions were promised in the app and either are not present or do not work and the developer cannot resolve the issue or you are unable to reach the developer, you can contact the iTunes Store, explain the reason for your request, and ask:
    http://www.apple.com/support/itunes/contact.html
    It's possible they'll make an exception for you. 
    Good luck.

  • How do i get a refund for my eharmony purchased through the app store

    I thought I was selecting a trial period for eHarmony but I accidentally selected a year subscription which I don't want!!! how do I get my purchase refunded?

    Purchases are considered final, but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If you haven't already done so then you should stop it from auto-renewing : http://support.apple.com/kb/HT4098

  • How can I get a refund for an application purchased at the App Store?

    I purchased an application (Quicken 2015) at the App Store, but it doesn't do what I need.  The vendor (Intuit) says it has a 60 day guarantee, but I need to go back to the vendor (the App Store in this case) to get a refund.  But I can't find any way to do that.

    Go to the Mac App Store main page, choose Support under Quick Links, and contact Apple.
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  • How do i get a refund for unauthorized itunes purchases?

    Someone got ahold of my credit card and has changed up over $600 in charges on itunes. The bank is giving me credit back for a portion of it, but i need Apple to do the same for the balance of the unauthorized charges. When i try to call them, I get a message that says to go to the website, but it is only FAQs. Any direction is appreciated. Thanks,

    Go here:
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    Regards.

  • How do I get a refund for a item purchased on iTunes that I did my accident

    Hi I tried to update my O's and doing so it crashed my phone so I had to rebuild it and as I did not sync my apps to pc it never intalled them back on my phone. So I need to go back into app store and cluck buy on all the ones I had purchased before. I clicked buy for a marine navigation (australia& Nz) app I thiought I had bought. But had not purchased this app before but the larger version (australasia). please help as I don't need to jounior version and would like a refund !!
    Jess

    Sorry, but according to Apple iTunes Store: All Sales Are Final
    So I need to go back into app store and cluck buy on all the ones I had purchased before
    For the other apps, if you are a resident of the U.S. and have iTunes 10.3 or higher installed, you can re download your apps without being rebilled.
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • How do I get a refund for my movie. Tried to connect my rented movie to the LCD through an apple adapter but said unauthorized.

    How do I get a refund for my movie from iTunes that I rented for ipad2? Tried to connect my rented movie to the LCD through an apple adapter but said unauthorized.

    Probably can't get a refund, but.........
    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
     Cheers, Tom

  • HT1904 How can I get a refund for apps in the apple App Store that do not work and are not what they said they wer

    How can I get a refund for apps in the apple App Store that do not work and are not what they said they wer

    You've tried deleting and redownloading them and seeing if they then work and tried contacting the developers ? If you have and they can't/won't help then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • How can I get a refund for the u2 album that Apple charged me for

    I have just been charged £27.99 for the U2 album that I did not want. How do I get a refund for this. I can't stand U2!!

    £27.99 for the album ? If you are referring to The Songs Of Innocence album (£7.99) then that was given free to everyone three months ago, and was free until 13th October - you are sure that you've been charged, it's not a temporary store holding charge ? The purchase price should show on your account's purchase history : See your purchase history in the iTunes Store - or http://reportaproblem.apple.com on your iPad.
    If you have been charged for the album but you didn't buy it then try contacting iTunes Support via the above 'report a problem' link.
    Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT201318 How do I get a refund for extra iCloud storage I bought but don't need.  I can't figure it out

    How do I get a refund for extra iCloud storage I just bought? I can't figure it out

    I was able to get a refund processed for storage I accidentally purchased by calling the above number ^^.
    It did take me three calls because the system is fully automated and it was difficult speaking an answer to any of the automated questions that would actually get me to a live person - the first time I was automatically hung up on for not replying; the second time I couldn't get past the automated system.  The third time I was finally transferred to a live person; and after being transferred to a second live person it took about 20 minutes to get the refund processed.  I'm hoping it goes through and will be watching my credit card statement closely for the next week.  Apple will call me back a week from today to ensure the refund was processed.

  • HT201318 how can i get a refund for my icloud upgrade? i am within the 15 days

    how can i get a refund for my icloud upgrade? i am within the 15 days

    If in the US, follow the link below -
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

  • How can I get a refund for unwanted app?

    My kids downloaded an extension of an app, made for kids, that cost $100. They thought it was free, until I got the bill. How can I get a refund for this and remove the app? This is wrong on so many levels, beginning with having a free app for kids luring them to a ridiculously priced one. Any help is appreciated.

    You posted in the Mac computer OS X Tiger 10.4 forum. You don't provide enough info. Was this an iPad app, iPhone app, an iPod app purchased from the iTunes store? Or an app purchased from another source?
    The remedy - don't give your kids the password and answer to security questions.
    If purchased from the iTunes store, there's a link on the invoice.
    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • How can I get a refund for an unwanted app that I just purchased?

    How can I get a refund for an unwanted app that I just purchased?

    Click here and ask the iTunes Store staff for a refund. Consider whether or not you want to do this now carefully first; if they grant one, you'll need a very good reason to get another from them.
    (111524)

  • How can I get a refund for a purchase made by a minor?

    how can I get a refund for a purchase made by a minor?

    You contact iTunes store support and plead your case. YOU are responsible for the security of your Apple ID and password. There are numerous mechanisms in place to make it easy to prevent unauthorized purchases. IF they agree to give you a refund, they will not do so a second time.

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