HT1689 I can reach the iTunes Store from my iPod Touch, but it will not open on my PC running Windows 7. Message shows that iTunes has stopped working. This happens every time. I have updated iTunes Software. Will not solve the problem. What is wrong
I have uninstalled iTunes several times and reinstalled it on my PC running Window 7 with all updated loaded. When I click on the iTunes Store Box, Nothing happens except for a message that reads:
iTunes has stopped working.
The following items give me a choice, but no answer comes up. The computer will shut down the website.
"Check online for a solution and close the program"
"Close the program."
There is an item below the box that is selectable for View problem details. When clicked a long list of items show up. I have listed some of the problems as written, but I do not understand them. I know the iTunes Store has been available on earlier versions of of iTunes but is not on this version. How can we go back and download an earlier version of iTunes?
Here are some of the Problem Details:
"Problem signature: APPCRASH
Application Name: iTunes.exe
Application Version: 11.0.1.12
Application Timestamp: 50c8fc7e"
I had this exact same problem. I found this fix and it worked for me.
Step 1:
Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.
Step 2:
Browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you. I wish I could remember where I saw this originally so I could thank them.
Good Luck.
Anthony
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