HT1689 i can't connect to itunes store. What should i do?
After updating itunes to new version 10.6.17, suddenly i can't connect to itunes store.
When i run diagnostic test, it said "secure link to itunes store failed"
When i click the help button, it said "iTunes Help is unavailable because your computer isn’t connected to the Internet."
But there is nothing wrong with the connections, i still can browse and play online games.
What should i do, anyone can help me?
Thanks
oh yes, and i'm still using win xp.
Similar Messages
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I can't connect to iTunes store, what is the soliton ?
I can't connect to iTunes store, what is the soliton ?
Make sure you are using the correct App Store.
Change App Store
1. Tap "Settings"
2. Tap "iTunes & App Stores"
3. Tap on your Apple ID
4.Tap "View Apple ID"
5. Enter your user name and password.
6. Tap "Country/Region."
7. Tap "Change Country/Region"
8. Select the country/region where you are located.
9. Tap "Done".
Note: If the change doesn't take effect, sign out of account and sign in again. -
Hello, I'm trying to install on my Ifhone emoji free, but I get a message saying "Can not connect to itunes store", what can I do?
Restart your modem, router (if you use one), and Mac. Then try again.
If the problem remains, consider http://support.apple.com/kb/TS1368
(This problem has nothing to do with iSight. Therefore, I have asked
that the Hosts move your topic to iTunes where you may get better help.)
Message was edited by: EZ Jim -
Please help as fast as you can. Thank you
Have you checked to make sure your ipad has a proper wireless connection? Are you also signed into your account on your ipad? If your answers to both questions are yes then I would reset the ipad and try again. Please repost if the problem persists.
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Hi I can not connect to iTunes Store in iphone after upgrade of iO6. What should I do now ???
After upgrade I can not open application store or iTunes Store it's coming error can not connect to iTunes Store what should I do ?
Apparently when I updated my software this morning it logged me off my Wifi for some reason (even though the wifi icon at the top of the screen indicated it was using it), I logged back in and could connect.
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At the moment I can use my apple Id on my iPod touch to connect to iCloud and IMessage and FaceTime but it doesn't work on App Store & iTunes just on iPod Face to an error: can not connect to iTunes Store. (Setting... itunes & app store)What's wrong? My apple Id is working on my MacBook Pro as well. And it was working on this iPod before resetting . Just after resetting I can not connect to App Store & iTunes and I can not instal any app even free apps
Try
Can't connect to the iTunes Store -
I can not use Wifi at home to download Apps . The screen pop up " can not connect to iTunes Store " ?? I am using iPhone 5 . I used to be able to download any Apps before .
I can not even download the new IOS which Apples sent to my phone to update . ???? Please help !!!
My husband is using IPhone 5 and his phone is fine , he can use WIFI to download any apps or update any software from apple . Does that mean my phone have problem , not my WIFI right ???
Now, I have to use my data plan to download any Apps which waste my money :( Thanks a lot !!Hello phonphon,
We've got an article that can help restore your phone's connection to the iTunes Store while on your WiFi network.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen -
Even during the download of free content pops up an error can not connect to itunes store.
During the download of free content pops up an error can not connect to itunes store.
Got a bit further, but now just sat here with 2 apps waiting!
Wifi is fine, can surf, email, etc, but store is still not working. -
OKay guys what happened: My ipad mini was working fine as good as it should be. I was able to install games and multiplayer with the apps. And suddenly everything changed when I tried to go play multiplayer it says something that I can't do multiplayer cause there's a connection problem or something that the Internet/wifi doesn't work..
but I'm connected at maximum 3 bars in my wifi. Also every time I go to AppStore , it loads the games and features but no updates. When I search games they appear. I tried to buy fifa 13 but after I tap the buy button it gives me a message of ""Cannot connect to iTunes Store"" AND I WAS SO MAD AND IRRITATED I turned off my ipad and turn back on nothing happens. I reset the network/just settings nothing happens, I turned off my router and back on . Still nothing happens. THIS TIME I REALLY NEED YOUR HELP GUYS CAUSE I WANT TO DOWNLOAD FIFA 14 but every time I tap install it gives me the "Can't Connect to iTunes Store" message .
PLease help me guys.. I want to download fifa 14Can't connect to the iTunes Store
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My Apple ID was disabled. I reseted it successfully. Afterwards, when I am trying to update the pending apps in App Store on my phone, in order to sign in to iTunes Store I am requested to enter a password to the wrong Apple ID which definitely does not belong to me ('[email protected]'). Of course, I don't know this password and, consequently, I can't connect to Itunes Store on my Iphone. As a result my Viber and Facetime are not active in the meanwhile. What should I do? Thanks in advance for kind help and solution.
Where did you get this iPhone?
Was it new or second hand?
You have to sign out then sign in with the correct Apple ID and password.
Settings > iTunes & App Store > Apple ID: > do it here. -
I suddenly can't connect to iTunes store
I can't connect to iTunes Store tried on my 3 different devices with 2 x different internet connections won't let me change my Apple ID or password so tried signing out and now can't even sign back in all started when I tried to download a previous purchase and it kept coming up with can't connect to iTunes Store, have tried trouble shoot but I can't even sign back in
Try contacting the support staff for the stores at http://www.apple.com/emea/support/itunes/contact.html
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My ipad2 says it can't connect to iTunes Store when I try to download something. I could do this a few days ago but not now. Anyone tell me why?
Try signing out then back in. Try again.
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My iphone 4 says it can't connect to itunes store when I want to buy a ringtone for it.
When my iphone 4 is connected to my computer, I can copy songs from my itune list but I can't buy ringtones from the itunes store. My iphone 4 says it can't connect to itunes store?
Hi, Sclimer13.
The steps in the article below will help you troubleshoot this issue. See the section labeled Troubleshooting on an iPhone, iPad, or iPod touch.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Cheers,
Jason H. -
i have a problem when i try to update or install apps in my ipad, and a message come up says "can not connect to Itunes Store", anyone know why? please advise. however i had update all my detail of payment method.
Settings > General > Reset > Reset Network Settings.
Power cycle the router.
Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved. -
Why I can't connect to iTunes store
Every time I try to update something in my iPad can't connect to iTunes store. I key in all my passwords and change my passwords is still not working. Any reason why is message always show up.
Kevin,
We've all been there before. Fortunately, there are some steps we can take to troubleshoot. First off, let's verify that you can connect to the internet from your iPad in the first place:
Open Safari and type www.apple.com. Does the website load? If not, go to Settings>Wi-Fi and select your preferred network. If you prefer to use 3G or 4G data, make sure you've connected that instead. Try bringing up Safari again and verifying the website loads. If not, you'll need to contact AppleCare Support for further troubleshooting.
If you're able to connect to the Internet, but are unable to connect to the iTunes Store, make sure you can do the same from another device on the network (i.e. Computer, iPhone, iPod Touch, etc.) If no other device can access the iTunes Store, it could be a port setting or firewall issue with your network. However, if it's isolated to your iPad alone, the App might need reset. Try this:
1. Log out of your account by going to Settings>Store
2. Quit the iTunes Multitasking Session by rapidly double-pressing the Home button, holding your finger down on the iTunes icon until it giggles, then selecting the red minus sign. Press the Home button again to return to the home screen.
3. Go back into the Store (Settings>Store) and sign back into your Account.
4. Bring up iTunes and attempt your purchase again.
If none of these steps help, I would contact AppleCare directly as it could be a software defect that iTunes support could cure. Calling AppleCare first would allow them to determine if there aren't any hardware defects, prior to forwarding your case to iTunes support. -They are very fast in resolving any issues and I've had nothing but good experiences with them in the past.
I truly hope this helps! Good luck!
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