HT1689 I cannot purchased from App Store

I Cannot purchased from App Store using my new apple id

What error or other messages are you getting when you try and make a purchase?

Similar Messages

  • Has anyone gotten the following error message when trying to do in-app purchases? Error purchasing from App Store, then underneith that ,Cannot connect to itunes Store (0)

    I'm getting an error message when trying to make in-app purchases.
    Error purchasing from App Store
    Cannot connect to itunes Store (0)
    I can purchase songs in itunes, but not the in-app purchase for Kingdoms at War. I've checked the parental controls and all the other obvious things in settings. Let me know if anyone knows how to correct this. Thanks.

    Here is an update and more information:  I actually have two MBP's.  One is a mid-2009 model and one is a new, mid-2012.  I transferred files from the mid-2009 to the mid-2012, but I use both computers frequently.  This problem only occurs on the mid-2009 and not on the mid-2012.  I have authorized both computers. 

  • App will not download to iPad when purchased from App Store - stuck with Cloud icon

    Device : iPad Air 32gb wi-fi model (not cellular data)
    OS version : 7.1.1 (up to date)
    Location : UK
    Problem : App will not download to iPad when purchased from App Store - stuck with Cloud icon
    Last night I tried to download an app over wi-fi onto my iPad Air, but the app did not install.
    I have plenty of space (the app is 24.1mb, I have 3.4gb free space) and there are no restrictions whatsoever on my iPad - no blocks on App store purchases, no age-related restrictions, no country restrictions etc.
    Normally from the App Store page you would tap the price (in this case the app was free), enter your iTunes password, and the app would download.
    Also a new icon appears on the home screen and a circle shows the progress of the download.
    However this did not happen.
    Instead I have the Cloud icon (the one that shows when you have bought an app but it is not currently installed on your device) and a message that says "You've already purchased this, so it will be downloaded now at no additional cost".
    If I press OK I am then prompted to enter my iTunes password, the Cloud symbol briefly changes to a circle (and I mean for a split-second, like the blink of an eye) and then the Cloud symbol appears again.
    The app does not download - in fact it does not even *attempt* to download.
    I have tried this >20 times now and it always occurs excatly like this.
    After Googling this problem (which seems common) and reading over a dozen threads on this forum plus Apple's own official support pages, this is what I've tried:
    I can re-download other apps that I have previously purchased on this iPad, with no problems.
    I purchased another app on my iPhone 5 and was then able to download onto my iPad with no problems.
    I have reset my iPad >5 times - both by pressing/holding the home/power buttons, and also a full switch off and restart.
    I have logged out of my iTunes account on the iPad, and logged back in.
    The wi-fi is Virgin Media fibre optic broadband with a verified speed of 20 meg (confirmed by Speedtest) plus an 802.11-n Belkin router and my iPad will happily load web pages, stream videos on YouTube, download other apps etc.
    I have reset/rebooted my internet connection
    In an attempt to eliminate by broadband connection from the possible causes, I have switched off my router, linked my iPad to the hotspot feature on my iPhone and tried to download the app over cellular data, but still cannot download the app.
    I have tried on 2 other wi-fi networks but still cannot download this one app.
    My iTunes account has a cerdit balance from an iTunes card, but the app was free anyway
    Nothing I try will download the app in question.
    The app is iPad only, so I cannot install on my iPhone to try and kick-start the process.
    I guess I could install the app on my computer and then sync the iPad, but that's *working around* the problem - it's not *fixing* the problem.
    (Since getting the iPad I use almost never use my computer. And anyway what if I did not have a computer? Didn't iOS go "PC-free" with version 5?)
    I would like to call Apple but my 90-day telephone support has expired (the iPad is around 6 months old) and I don't want to buy Apple Care for this one problem.
    I can't make it to an Apple Store to speak to a Genius.
    Bearing in mind the list of things I've already tried, what do I do next?
    Thanks in advance for any support.

    Hi there.
    Thank you very much for your quick reply, it's really appreciated.
    No need to apologize, I actually found the phrase "If your iPad ever craps the bed" amusing under the circumstances
    I checked the list of installed apps like you suggested (Settings>General>Usage>Storage>Show all apps) but this problem app is not in the list. I have also swiped down on the home screen to search for it, but again it does not show.
    While it has not let me download the app (and I just tried it again) it has helped me to eliminate a few things from the list of what to try, and I can definitely conclude that it has not downloaded.
    I guess I need to fire up my PC and download it / sync my iPad.
    Thanks again for your help

  • Can't purchase from App Store on my ipad

    Today I tried to purchase from App Store on my ipad, but get a dialogue box that says cannot get URL. Not a problem on iPhone

    Hi Michael Makieve,
    Welcome to the Support Communities!
    The article below may be able to help you with this issue.
    Click on the link to see more details and screenshots. 
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Cheers,
    - Judy

  • HT5625 can not purchase from apps store. message states - Apple ID is disabled.

    Can not purchase from Apps Store. Continue to get message stating that Apple ID is disabled after I select install. I have change my Itune account pass word and updated all information.

    After resetting your password you might then need to log out of your account on your iPod by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it
    If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • How can I use apps that I have purchased from Apps Store for Mac on my iPad2?

    how can I use apps that I have purchased from Apps Store for Mac on my iPad2?

    Thanks, varjak, it is too easy to fall into use of jargon assuming everyone understands what it means.
    One additional point in all of this, not all "iDevice" apps run on every "iDevice".  Some are customized for a specific device, or class of devices such as the iPod/iPhone with their smaller screen.  Others for just the iPads for their larger screens.  So the user needs to be sure they are getting an app that will work on their specific device.
    And to Phoneboone, you do need to purchase the app again if it is for a different class of equipment.  When you are looking at apps such as iWorks for the Mac and iWorks components for the iPad, the iPad versions are very inexpensive.  Pages is only $10 (US) which is really cheap for such a good word processor that reads and saves in the MS Word format.
    Anyway, search for what you need and just enjoy the convenience of so many options for apps.

  • I can not purchase from app store with my macbook air, I can not purchase from app store with my macbook air

    I bought a macbook air from a friend and the account is under his name. I wish to change owner information so that I can purchase from app store
    HELP!
    thank you for your time
    Chris

    The old owner needs to go to  Apple's website to "edit your Support Profile" to delete ownership registration of your product(s).
    You then register your "new" device, also online. Once the old owner has deleted ownership, the serial number is freed for a user (new owner-you) to add it. You should obtain/have an Apple ID first.
    On your computer, in the App Store Application, sign-out the old account. Create a new account (or sign in your account - your Apple ID).

  • I can't make a purchase from App Store. It just appears that contact your iTunes Store support to make a purchase. How can I solve this?

    I can't make a purchase from App Store. It just appears that contact your iTunes Store support to make a purchase. How can I solve this?

    Do exactly what it told you to do.
    Contact itunes support

  • HT4009 I am trying to purchase in a app and it will not let me. I have just changed my credit card details now I can buy in my apps. I have purchased from App Store with no problem . Please help

    I am trying to purchase in a app and it will not let me. I have just changed my credit card details now I can buy in my apps. I have purchased from App Store with no problem . Please help

    Contact iTune Support
    http://www.apple.com/emea/support/itunes/contact.html

  • Deleted Pages and now cannot reinstall from app store

    deleted Pages and now cannot reinstall from app store
    please help

    What version of Pages?
    How did you first buy it?
    On what version of OSX?
    It sounds like you are in Maverick (OSX 10.9) not Lion (OSX 10.7.4) and have deleted Pages '09.
    Peter

  • You are not authorised to purchase from app store

    I downloaded a free app. Then I wanted to buy the full version and it keeps giving me this  "you are not authorised to purchase from app store". I'm entering the pass correctly..
    I recently renewed my credit card recently, and I updated my payment info in app store.
    I tried to sign out from the acc. And sign in again . I did not work.

    Are you sure you didn't change the store location by accident or maybe enter your new card number or security code incorrectly by mistake?

  • Apple charged me 8 times $1 while changing the country and purchase from app stores. Help pls

    Hi all
    Apple charged me 8 times $1 while changing the country and purchase from app stores.
    Help pls, I want my money back

    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • You are not authorized to purchase from app store

    I downloaded Virtual City Playground from Mac app store. During playing this game, I want to buy Invest Points,but there always appears  "you are not authorized to purchase from app store"
    Does someone can help me?

    Hi..
    According to the support page for that app...
    I am playing Virtual City Playground on my Mac and I want to buy invest points. When I try to make an in-app purchase, I get a message saying “You are not authorized to purchase from the App Store”. I have checked my App Store account and it works properly. My internet connection is stable. Why I can’t make this purchase? 
    Please be informed that in-app purchases for Mac are available only starting from 10.7.0 (OS X Lion).
    According to your profile, you are running v10.6.8 Snow Leopard.
    http://www.g5e.com/support_mac#VCP
    Always a good idea to check out all the support information on the app developer's website before downloading.

  • I cannot download from app store.  It says Apple ID disabled with no reason why?

    I cannot download from app store.  It says my Apple ID is disabled without giving any reason?

    If it says "for security reasons" the following may help: Apple ID: 'This Apple ID has been disabled for security reasons' alert appears - Apple Support
    If not, contact iTunes support: https://getsupport.apple.com/Issues.action

  • Trying to install lion purchased from app store.  alert says software cannot be verified and may be tampered with.  Cannot get past alert.  help?

    I have a Mac Pro 10.6.8.  I purchased Lion from app store.  Download went well.  Am trying to install but getting an alert that says software cannot be verified.  It may b e corrupted or have been tampered with.  Cannot get past the alert.  Help?

    I have a Mac Pro 10.6.8.  I purchased Lion from app store.  Download went well.  Am trying to install but getting an alert that says software cannot be verified.  It may b e corrupted or have been tampered with.  Cannot get past the alert.  Help?

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